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Business Communications - Final Review Flashcards | StudBud
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Business Communications - Final Review
Business Communications - Final Review
45 terms
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StudBud Administration
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8 plays
To introduce Business Communications in a professional environment.
Flashcards
45 cards
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Practice quiz
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Questions
45
Answers
1
Which of the following is true of cultural dimensions?
Apply to material things but not to concepts of time.
Cultural dimensions are temporary & change each generation.
Cultural dimensions are related norms & values of a culture.
Cultural dimensions apply material things not abstractions.
2
High future orientation cultures
often mention short-term rewards and incentives.
rarely discuss long-term strategies as part of communication
use inflexible and firm language.
focu more on intrinsic motivation.
3
Judging only by length, which of the following is the best subject line for an email?
Why?
Team meeting, Harper Conference Room at 11:00 am.
So here it goes
Last month
4
Which correctly describes how often teams should meet when working on group writing?
consistently during all stages of the project
mainly in the middle of the project
only at the beginning and end of the project
mainly at the beginning of the project
5
How much time should a team spend planning before delegating a group writing project?
at least 1-2 days
at least 10-15 minutes
at least 1-2 hours
at least 20-30 minutes
6
Which of the following is a guideline for writing an effective resume?
Position your most important contributions first.
Demonstrate humility by downplaying your accomplishments.
Avoid leaving a lot of white space on the page.
Provide details about your personal life and activities.
7
__ deal with the levels of independence & interdependence people possess & encourage in society
Hierarchy and egalitarianism
Performance orientation and future orientation
Individualism and collectivism
Uncertainty avoidance and emotional intelligence
8
Which of the following is most likely to be included in the signature block of an email?
the names of all the recipients
a list of attachments
contact details
an expected action
9
Which of the following modifications should you make when writing unsolicited cover letters?
Open immediately with a proposition on how you can add value
Use an informal & conversational style if no formal offer
Elaborate & explain how much you learned researching company
Do not mention the position you are applying for
10
Which is the advantage of using Google Drive to store group documents?
Track changes system that shows all edits back to beginning.
Sophisticated version control system useful for teams' use.
Built-in process to guide people through revision steps.
Allows all group members to edit the document in real time.
11
Which of the following correctly describes how often teams should meet working on group writing
mainly at the beginning of the project.
consistently during all stages of the project.
only at the beginning and end of the project.
mainly in the middle of the project.
12
Logan dislikes email & texting because he can't see facial expression or hear voice tone. Why
Logan's frustration is related to a lack of control.
Logan's frustration is related to a lack of cues,
Logan's frustration is related to a lack of constraints.
Logan's frustration is related to a lack of resources.
13
? deal w/ the levels of independence and interdependence people in society posses & encourage.
Hierarchy and egalitarianism
Individualism and collectivism
Performance orientation & future orientation
Gender egalitarianism & humane orientation.
14
The primary goal of a cover letter is to
add a strong, emotional tone to the applicant's resume.
leave questions in the employer's mind to read the resume.
sell key abilities & attributes that matches employer needs
highlight applicants' strengths & weaknesses.
15
Which terms best describes sending & receiving verbal & nonverbal messages between people?
thought process
active listening process
verbal communication process
interpersonal communication process
16
A team decides to change the focus of their group paper & teams suggestions will be discarded.
Should members write their part of the project?
Will team members restate reason for ideas?
Will members ask to be taken off the project?
Should team be flexible because it is a group project?
17
__ refers to a mind-set that values choice more than obligation.
Hierarchy
Egalitarianism
Collectivism
Individualism
18
Which of the following is most likely to be placed in the subject line of an email?
a professional tagline
a signature block
a list of attachments
an expected action
19
The cultural dimension that deals with the level of confrontation & directness & productive is:
uncertainty avoidance
individualism
assertiveness
egalitarianism
20
__ is the belief that your own culture is superior to all others.
Egalitarianism
Individualism
Collectivism
Ethnocentrism
21
In a highly assertive culture, you would be likely to observe people
using competitive language when evaluating ideas.
using subtle, indirect language in meetings.
allowing silence to linger in meetings.
expressing themselves in controlled, measured ways.
22
Which statement accurately describes the use of you-voice in persuasive messages?
Using you-voice forces to personalize messages for readers.
Using your-voice implies high level of self-centeredness.
Using the you-voice deemphasizes customer benefits.
Writing in the you-voice to customers is a stylistic choice.
23
People from low uncertainty avoidance cultures
favor tasks with sure outcomes and minimal risk.
perfer documenting agreements in legal contracts.
keep meticulous records & document outcome drawn in meeting.
prefer informality in interpersonal business interactions.
24
Which of the following statements is true of cultural dimensions?
Cultural dimensions are underlying goals & motivation factor
Cultural dimensions apply to material things.
Cultural dimensions are impermanent set of norms & values
Cultural dimensions are temporary & change each generation.
25
Collectivists tend to
view as interdependent, & identity based on family & friends
pursue their dreams & goals, even spending less family time
make decisions based on own needs, rather than community
friendships & relationships based on shared interest
26
Which of the following is a guideline for writing a cover letter?
Be elaborate as possible explaining why perfect for the job.
Use a conversational style with flowery language.
Do not mention repetitious info listed on your resume.
Taylor cover letter to job posting & employer's needs.
27
Which of the following is ideal and used for short messages quick announcements and scheduling?
a blog
a webinar
a texting
a video conference
28
Email communication is
characterized by low control.
characterized by little coordination.
best suited for emotional communication tasks.
a rich communication medium.
29
The AIDA model of mass sales messages is aimed at getting customers to think
"What is the benefit of this product of service?"
"I want this product or service."
"I've seen this product or service before."
"This business wants my money".
30
Generally, employers prefer to receive resumes
through company referrals.
In standard format through electronic channels.
as a hard copy mailed in a standard-size envelope.
in person during an interview.
31
Which is the advantage of using Google Drive to store group documents?
A sophisticated version control system useful for teams.
A track system that shows edits to beginning of a document.
It allows group members to edit the document in real time.
Built-in process to guide people through steps of revision.
32
Which of the following is a feature of hierarchical cultures?
Salary ranges between an organization's top and the bottom
Subordinates do not take responsibility for leaders mistakes
People of all ranks are encouraged to voice opinion
Leaders expect employees to comply with their decision
33
One potential drawback of using social media
cause distraction from work and too much socializing.
Increase the time taken to market new products.
result in intensive business travel resource.
make it difficult for individuals to build internal networks
34
Which behavior would you most likely see in a low humane orientation culture?
When people form new acquaintances; avoid physical gesture
Each time people meet, start asking how is the other one
Coworkers often volunteer to help each other finish tasks.
Discussion of feelings is a vital part of decision making.
35
Which of the following is characteristic of people from high uncertainty avoidance cultures?
Tend to be extreme.y informal in their actions.
Show less resistance to change & less desire for dictation
Often stress orderliness & consistency, even if sacrificing
They develop trust quickly with people from other groups.
36
In high gender egalitarianism cultures
women are not included in decision-making processes.
protocol frequently draws attention to gender.
men & women are encouraged to occupy same professional roles
men are given more professional leadership opportunities
37
How much time should a team spend together planning an assigned group writing project?
at least 1-2 days
at least 1-2 hours
at least 10-15 minutes
at least 20-30 minutes
38
Adrian, an engineer applying for a job advertised on the Internet. for an email cover letter:
use the latest buzzwords to sound up-to-date
identify the position being applied for in the subject line.
elaborate how the job could benefit his career.
Adrian should adopt a friendly, conversational style
39
In societies with low performance orientation, people
consider financial incentives crucial to performing better
view feedback as essential to their improvement.
prioritize measurable goals and objectives in meetings.
hold relationships to be more important than results.
40
Which of the following people is most likely to use a functional resume?
Roberto has one marketing position worked for five years.
Salim has had two jobs in the six years since he graduated.
Fran has 3 yrs of volunteer work & 4 yrs at her current job.
Libby worked as a corporate lawyer for 5 companies over 32yr
41
Which is most likely to happen in an egalitarian culture?
The employees will not question policies that affect them
Employees will give more respect to colleagues who wear suit
The boss will have a large corner office w/many amenities.
The company will award stock to employees to share ownership
42
A one-stop workspace for project & meeting information, shared files, & communication platforms
email
written messages
social networking
texting
43
Martina wrote a two-page cover letter. How could you advise her to make it much shorter?
Explain concise writing focus more on main qualifications.
Explain short letter will make her stand out in comparison.
Explain shorter letters are better for email.
Explain she can put all the extra information in her resume.
44
Which is the first step in the planning process for writing a persuasive message?
setting up the message structure
conducting the FAIR Test for the message
developing ideas
analyzing the audience
45
Which of the following is a component of the AIDA approach to mass sales messages?
analyzing deadlines
making announcements
discussing ideas
gaining attention
