Lesson TWO

All chart entries must be:

The office (what) should be posted for all rules of the office

A barrier to effective communication is:

What may be used to send or receive information about the patient immediately.

One of the most visible and expressive parts of the body is:

What should always be done prior to placing a caller on hold?

According to body language experts, what percentage of communication is nonverbal?

How would you classify a patient who, fails to come to their appointment?

Type of correspondence requires a writer to give the recipient details of the original request

The most common and efficient form of interoffice communication is

What are the two styles of punctuation that may be used in a business letter?

The process of using good judgment to determine how soon a pt. needs to be seen is called

The type of mail is used for mailing items such as bks, catalogs, not weighing more than 70 #

How much time should you leave at the end of the day, to prevent delay in closing on time?

PT. was seen last wk the doc asked to be informed pc week on meds. MA does what with info?

When sending something that requires special handing, you should mark the package as ?

A copy notation on a block-style letter is done by placing _____ one Enter below enclosures.

The first page of a manuscript is called the

What body movement would indicate that the sender wants the conversation to end?

Notes that are positioned at the bottom of the page on which the reference appears are called