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Salon/ Spa Business Ch. 103 Flashcards | StudBud
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Salon/ Spa Business Ch. 103
Salon/ Spa Business Ch. 103
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1
A sole proprietorship is a business owned by:
a corporation
two or more people
one person
a franchise
2
Insurance that covers the cost of spa equipment and physical location in case of a fire or theft is known as premise or:
property insurance
liability insurance
health insurance
malpractice insurance
3
Gen X prefers:
knowing more about products/business
value over brand
brand over value
humor and thinking "outside of the box"
4
An example of a liability on your financial statement would be:
last week's income
credit card balances
any earned tips
restaurant receipts
5
What is it called when the actions of 2 or more people work cooperatively together to achieve a greater effect?
cooperation
synergy
consitency
accountability
6
A pay structure that is based on a percentage of the income the esthetician generates from services is referred to as
hourly plus commission structure
commission structure
salary plus commission structure
salary structure
7
An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:
prebooking
accountability
treatment
consistency
8
An efficient working space for each esthetician is:
200-300 square feet
over 300 square feet
50-75 square feet
120-150 square feet
9
All of the following actions describe how to create a plan to achieve your goals EXCEPT:
create a set of objective and tasks
create a budget
identify resources
avoid alternate plans
10
Features of a product are all about:
"why it works"
"when it stops working"
"where it is displayed"
"what's in it"
11
Mary doesn't always wait to be told what to do. She has a work ethic known as:
efficiency
dependability
initiative
teamwork
12
Shelly had a client who was very pleased with her services. Her client recommended Shelly to a friend. This is known as:
referral
upsell
.prebook
client factor
13
Which of the following guidelines represents something you should NOT do for a job interview?
bring friends to the interview
send a thank-you note within 24 hours
exhibit a positive attitude
maintain eye contact
14
Which cosmetic procedure is recommend for loss of density in the skin, sagging and medium/deep wrinkles?
blepharoplasty
dermal filler
neuromodulator
rhinoplasty
15
Benchmarks for a goal are usually expressed with:
numbers
time periods
letters
vague dreams
16
The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:
ambiance
shared accountability
synergy
personalized approach
17
Four main areas to consider for employment in the esthetics industry are service, management, sales and education.
True
False
18
Before a salon/spa owner can hire employees, they need to apply for a:
driver's license
Social Insurance Number
Social Security card
Federal Employer Identification Number
19
This gives you access to people and resources in the industry that provide you with opportunities for career advancement
client referral
marketing
networking
client factor
20
A set dollar amount of rent paid each month to the lessor is called:
flexible rent
variable rent
fixed rent
tentative rent
21
Patient privacy measures for working in a medi-spa or clinic include all of the following descriptions EXCEPT:
keep checkout process to 1 person at a time
all communication must be made through a compliant electronic platform
never ask the reason for the medical visit in public
have client files accessible to all employees
22
Rhinoplasty is surgery to reshape the:
mouth
lips
eyes
nose
23
What approximate percentage of all clients that visit the salon/spa are lost annually?
10%
5%
40%
20%
24
Baby Boomers:
are highly educated and like to shop
like to save/attracted by promotions
were born entirely in the internet era
spend more than any other generation
25
I will get a job within the next 60 days is an example of what type of goal?
Realistic
Achievable
Measurable
Timely
26
If a client is unhappy with the service, this client might tell as many as how many people about her dissatisfaction?
4 people
2 people
15 people
10 people
27
Treating your client like an important, valued individual is known as:
staff synergy
.shared accountability
personalized approach
cooperation
28
A type of business ownership in which two or more persons share costs of opening, operating and maintaining the business
corporation
partnership
franchise
sole proprieter
29
The tentative client arrives at the salon/spa with which type of budget?
non-existant
unlimited
fixed
flexible
30
Benefits of a product are all about:
"when it works"
"what it will do"
"where it is sold"
"why it helps"
31
A set income given to an employee on a weekly or monthly basis is known as:
commission
stock
booth rent
salary
32
Which of the following descriptions identifies the meaning of clientele?
people who live out of the area and visit the spa only once in 5 years
people who make habitual use of the services of another person
people who have never visited the salon/spa and are not likely to visit
people who do not prebook appointments following the first visit
33
Susan earns an additional payment based on the number of clients she sees. What type of compensation is Susan receiving?
salary plus commission
commission
salary
Workers' Compensation
34
If a client visits a salon/spa 9 times and spends $70 each time, what is the total revenue generated from this client?
530
330
630
430
35
Tracking your progress is accomplished in which of the S.M.A.R.T. goals?
Measurable
Timely
Specific
Achievable
36
Ecchymosis is the medical term for:
infection of the skin
redness of the skin
scarring of the skin
bruising of the skin
37
Barriers to the effective use of time include all of the following factors EXCEPT:
poor planning
good sleep habits
cluttered workspace
procrastination
38
Non-ablative lasers produce effects such as:
paralyzing facial muscles
lifting drooping upper eyelids
removing excess fat
hair removal
39
Which of the following job competencies would be expected for performing chemical peels?
comply with ANSI laser safety standards
verify device settings with the medical provider
use correct eye protection on client and self, based on laser wavelengths
use correct eye protection
40
All of the following guidelines can help you plan your career path EXCEPT:
reviewing the plan only one time
identifying a long-term goal
identifying short-term goals
creating a plan
41
All of the listed guidelines could be used to set service prices EXCEPT:
determe what other spas are charging and make your prices 2 times higher
setting prices according to the percentage of profit you hope to make
conducting a market survey
determining what other spas are charging and make your prices comparable
42
Alycia is open-minded and willing to take a chance on new products without hesitation. Alycia is what type of buyer?
Logical
Ready
Stubborn
Bargain
43
Which of the following services is considered in-scope for an esthetician?
dermal fillers
deep peels
superficial chemical peels
ablative lasers
44
Sara is placing aromatic soaps and lotions in the spa restroom. This is an example of which of the following principles?
little things make a big difference
poor client service
following the law
big things make a little difference
45
Of the items listed, which one is NOT considered a benefit?
salary
sick day
paid vacation
paid holiday
46
All of the following descriptions identify ways to help create a long-range goal EXCEPT:
committing to a completion date
writing a journal entry describing the goal
visualizing where you want your career to be in 1 year
asking why you want to achieve this goal
47
Showing up on time and ready to work is the work principle:
dependability
teamwork
efficiency
initiative
48
A client retention strategy in which clients reserve a future appointment before leaving the spa is called:
upselling
prebooking
referral
retention
49
Which term defines a specific target or benchmark of achievement that can be attained within a specific time frame?
milestone
schedule
budget
goal
50
All of the following terms are examples of post-op complications EXCEPT:
proper wound healing
bruising of the skin
severe skin redness
signs of scarring