HR

A document used to capture information identifying patterns and problems is known as a(n)

One way for managers to control overtime is to

To ensure that customers are satisfied & financial goals are met, operations must establish

Managers encourage diversity by

Sexual harassment is behavior that is considered offensive and unwelcome by determined by the

Placing a volume control button on a phone for someone who is hard-ofhearing would be a

Environmental noise can make communication more

After distributing a copy of the employee handbook at orientation, a manager should first

What is a benefit of unstructured exit interviews?

Which tool is helpful in structuring salary ranges in an operation?

Performing reference checks on applicants is part of which step in the employment cycle?

The installation of drop safes and alarm systems is designed to eliminate which problem?

Which type of insurance is considered a mandatory employee benefit?

Which federal act gives workers who lose health benefits the right to continue health benefits?

Observing and following up on tasks demonstrates which step of the 4 step training method?

Activities that managers and HR perform to ensure that their operations are staffed

An employee is assigned to learn how to make salads & desserts. This form of development is

A budget with an estimate of revenues, expenses, and profit developed before a business opens?

The purpose of an employee termination or separation checklist in the termination process is to

A document that identifies the responsibilities and duties of a assignment or position is a

The belief that all members of a particular group are the same is known as a

The shift supervisor compliments one of the waitstaff. This form of feedback is known as

To increase the chance of getting necessary info from a reference check, a manager should

A complaint filed against an employer for breaking the terms of a union labor contract is

A benefit of recruiting potential employees from hospitality schools is that

A formal invitation to join an organization as an employee on a certain date

Who is responsible for communicating the employees’ status for COBRA, ERISA, and HIPAA?

A manager negatively affects motivation when he or she

Which is a federally protected characteristic?

In prof. development, the individual for achieving the agreed upon goals is the

Which interview question is allowed by federal regulations?

An employee incentive program is most likely to be successful when the

One reason an employer would provide front-of-the-house uniforms is to

Which leadership style is most effective when working with an inexperienced staff?

In order to understand an operation’s job requirements and policies, employees should receive

The individuals responsible for reporting tip income for tipped employees are the

Prejudice in the work environment has what effect?

Employee involvement adds value to

The purpose of an affirmative action plan (AAP) is to

Money and benefit expenses that are paid to employees for their work are known as

Employers who use the tip credit provision under the Fair Labor Standards Act (FLSA) must

The first step in the employee professional development process is to

Operations are most commonly cited by OSHA as being in violation of the

A dependable income is an example of which type of need in Maslow’s hierarchy of needs?

The administration of a personality test requires that the test be

Communication can be limited by

Which employee development method is most prevalent?

Legally, OSHA requires

Which action do the Civil Rights Act, Equal Pay Act, & ADA prohibit?

A federal pension program

A question to determine if someone will work well with the pace & culture of the operation.

A main component of meeting production goals is to

What is bargaining in good faith between employers and unions?

For team members, the most important quality in a supervisor is

According to the ADA, if an employee discloses a disability, the manager should

What is the most essential role a manager plays when coaching employees?

The orientation part of the new employee process is a formal plan to

A HACCP log records monitoring and

In the coaching process, the manager’s responsibility is to

When employees are promoted to supervisors, they should focus most on

Which activity is a function of the hiring process and NOT the orientation process?

Which is a critical incident that would be recorded in the manager’s communication log?

When planning to cross-train an employee, a manager should first consider the

Training is most effective and efficient when it

An environment runs the risk of becoming hostile when management

A manager should use progressive discipline in order to

An important characteristic of nonexempt or hourly employees is that they are allowed to

Maintaining Safety Data Sheets (SDS) is one component of the

Employees injured at work are compensated for medical,wages, and other costs according to

By law, a 16-year-old employee can perform which task in a restaurant?

Posting a notice about laws prohibiting discrimination is a requirement of the

In Maslow’s hierarchy of needs, the primary needs—the most basic three levels—are

In a quid pro quo sexual harassment situation, the

In professional development, the individual responsible for assessing needs….

Standard operating procedures (SOPs) are