How do customer needs differ from customer wants in the tourism sector?

food and safety, wants are personal preferences

Why are tourists beginning to choose more personalized and sustainable travel options?

They want experiences that protect the environment and culture

What does 'customer demand' mean in the context of travel and tourism?

How likely people are to buy a tourism service

How do domestic, inbound, and outbound tourism differ from each other?

D=home country, I=visitors from abroad O=traveling abroad

Give one example of a sustainable tourism business and explain its focus.

Chazal Ecotourism – Environment

What are three main ways the travel and tourism industry is changing today?

Reasons people travel, types of tourism, structure of the industry

What does the term MICE stand for, and who are the main users of this type of tourism?

Meetings, Incentives, Conferences, Events – Business travelers

What’s the difference between vertical and horizontal integration in the tourism industry?

V= businesses from different parts combine, H = same sector combines

List two examples of leisure tourism and explain their purpose.

Beach holidays and sightseeing – for fun and rest

What types of services are typically offered in the travel and tourism industry?

Transportation, accommodation, food, and visitor attractions

studbud

Unit 1.0 and 1.1

10 termsStudBud Administration24 plays

Imported from external platform

Flashcards10 cardsFPractice quizPHost liveL

Questions 10

Answers

1
How do customer needs differ from customer wants in the tourism sector?
There is no difference
Needs are more expensive than wants
Needs are personal opinions, wants are facts
food and safety, wants are personal preferences
2
Why are tourists beginning to choose more personalized and sustainable travel options?
They want to avoid meeting people
All flights now include sustainable options
These trips are cheaper
They want experiences that protect the environment and culture
3
What does 'customer demand' mean in the context of travel and tourism?
The price tourists pay for services
How likely people are to buy a tourism service
A tourist’s mood during travel
The number of workers in tourism
4
How do domestic, inbound, and outbound tourism differ from each other?
D=home country, I=visitors from abroad O=traveling abroad
Inbound = residents, outbound = visitors, domestic = cruise only
They are all the same
D= international, I = local, O = same country
5
Give one example of a sustainable tourism business and explain its focus.
Chazal Ecotourism – Environment
Marriott Hotels – Luxury stays
Uber – Transport
Disney World – Entertainment
6
What are three main ways the travel and tourism industry is changing today?
Tour guides, souvenirs, and restaurant menus
Weather, seasons, and discounts
Reasons people travel, types of tourism, structure of the industry
Types of food, hotel designs, airline colors
7
What does the term MICE stand for, and who are the main users of this type of tourism?
Meals, Internships, Classes, Experiences – Students
Meetings, Incentives, Conferences, Events – Business travelers
Markets, Islands, Cruises, Events – Tourists
Museums, Information, Culture, Events – Artists
8
What’s the difference between vertical and horizontal integration in the tourism industry?
Vertical = more travelers, horizontal = fewer
Vertical = online, horizontal = offline
Vertical = small companies only, horizontal = large ones only
V= businesses from different parts combine, H = same sector combines
9
List two examples of leisure tourism and explain their purpose.
Visiting family and dental care – for excitement
Beach holidays and sightseeing – for fun and rest
Medical tourism and trade events – for health
Conferences and exhibitions – for fun
10
What types of services are typically offered in the travel and tourism industry?
Transportation, accommodation, food, and visitor attractions
Schools, hospitals, and city halls
Fast food chains, malls, and pharmacies
Internet providers, clothing stores, gyms

Unit 1.0 and 1.1 Flashcards | StudBud