Office Procedures

If canceling an appointment you should

“When did you notice the bump?” is what kind of question?

When Clients purchase goods they look for three things...

Which of the following is not a way to prevent burnout?

Which price can you not give over the phone

A cover letter is a brief point form outline of your resume

Sensations affecting the body caused by anxiety are called

It is appropriate to talk on the phone and eat if answering the phone on a break

First impressions come from...

Which of the following is not a method of creating communication?

Which one is NOT a way to manage anxiety?

Ideally you should answer the phone on the ___ ring

What is the key to communication?

What is NOT a physical symptom of anxiety?

What is a MAOR?

Your greeting when answering the phone should include all of the following except..

You can pass a call onto a vet without checking if the caller says they know them

Which is not one of the ways to manage compassion fatigue?

Empowerment and delegation increases all but...

how long does the average person suffer with workplace bullying

Which is not one of the processes of anxiety?

A cover letter is meant to intrigue the employer by outlining your _____, ____ and ____

Care of remains is a determining factor in the euthanasia price.

What is not a type of stressor for stress and burnout?

How should you NOT deal with a Dr. Google Client

Determining whether a plan is being reached or achieved

What is NOT a phase of management?

The stages of stress are...

POVMR stands for

What do you want to do when dealing with a Cynic client?

in preparation for an interview

You outline your qualifications in what part of your cover letter?

Which is false about Augmented service?

Clients want which of the following from their veterinary practice?

We start with open ended questions and funnel to closed ended questions

Ensure the client is booked with a specific Doctor if they have a preference

a resume should be...

Bullying thrives in _________ by creating_______

Which of the following is not a skill used by a good leader

Never leave the the client on hold for more than

You are doing what if you are guessing what will be said next and acting as if that is true

If you answer the phone and the area you are in is loud what should you do?

A democratic leader does not include the team in decisions or encourage communication

Before the technician injects the euthasol they should warn the owner they are beginning?

Which of the following is true in reference to a clinic waiting area

A client who needs extra appointment time, and is typically on a first name basis is a....

If two products seem the same ____ is the deciding factor

Clients will evaluate the practice based on your veterinary skills

First impressions are made within 30 seconds

The Pessimistic Client is also known as…

Moving from one clinic to the next will help you recover from compassion fatigue.

Before you place a catheter for a euthanasia what must be done?

The service cycle begins when...

Happy clients tell how many others about their good experience?

What is not a basic rule of a good first impression?

If a client becomes Hostile, you should:

What is not one of the four R’s of team management?

When making eye contact with a client you should...

When dealing with a cheapskate client you SHOULD:

Anxiety is dangerous

“Did you give the medication once a day?” is an example of a…

Crossed arms is an open form of body language

How should a dog aggressive dog be dealt with?

What information is not needed when leaving a message to the doctor?

Which is not one of the four main objectives of the sender

How should you NOT approach a difficult client?

Top Three Reasons for conflict

Self awareness is essential to managing your anxiety

For a subject assessment you much physically examine the patient

what makes a good leader?