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MAST 1060 Fall 2024 Final Review Flashcards | StudBud
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MAST 1060 Fall 2024 Final Review
MAST 1060 Fall 2024 Final Review
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Questions
30
Answers
1
Which business specializes in taking messages during hours when offices are closed?
pager system
cellular service
automated attendant
answering service
2
Which compilation is included in an office procedures manual?
résumés of all employees
job descriptions
patient education brochures
sample forms for various office tasks
3
In catastrophic situations healthcare workers are the front-line defenders for American citizens.
False
True
4
Which medical assistant skills include being friendly, sensitive, warm, genuine, courteous, and positive?
organizational
technical
clinical
interpersonal
5
Which of the following refers to reserving segments of time in a computerized appointment software program?
appointment block
appointment tickler file
software segment
management system
6
What is the science of fitting workplace conditions to the capabilities and natural movements of the human body?
ergonomics
kinesiology
chiropractics
physiology
7
How are appointment reminder cards now handled?
They should always be mailed in an envelope.
They can be postcards, letters, or notes.
They are forbidden by HIPAA.
They are viewed as a bad public relation tool.
8
How do you address a physician for the first time in the medical office?
Say their first and last name and ask if you said it correctly.
State their last name as printed on the name badge.
Use the title doctor and their last name.
Repeat their name as you hear others say it.
9
The abbreviation “Dx” stands for which of the following?
did not keep appointment
discontinue
dressing change
diagnosis
10
The standard touch-tone telephone has a total of 10 buttons.
False
True
11
Offering a toy to someone from which group might help in getting cooperation?
non-English speakers
adolescents
young children
hearing-impaired adults
12
Which job responsibility would be an administrative medical assistant role?
updating and maintaining patient records
sterilizing equipment
administering medications and giving injections
assisting with diagnostic procedures
13
Which system schedules patients in allocated specific periods of time?
true wave
fixed interval
double book
modified open access
14
Which agency controls medical assistant certification?
professional organizations
educational programs
employers
government agencies
15
Subjective information identifies areas that exists in the mind but cannot be measured.
False
True
16
What is essential to ensuring that adequate quantities of office supplies are available when needed?
staff schedule
office manager
proper budgeting
inventory control system
17
To avoid offending the recipient, what type of terms should be used?
nonspecific
informal
indirect
gender-neutral
18
What does triage mean?
consider three options before making any decisions
interrupt the physician if he or she is with a patient
put the caller on hold and ask advice from the physician
“sort things out”
19
What are fire extinguishers classified by?
type of fire
type of burning material
type of manufacturer
numbers
20
What term describes a guide for scheduling various types of appointments?
template
appointment cards
matrix
tablet
21
Which notation is used to indicate that separate material is attached?
enclosure
reference
copy
attention
22
What type of history is an age-appropriate review of the patient’s activities and occupation?
personal
social
medical
family
23
Which call is a highly critical situation requiring immediate treatment to avoid putting a person’s life in danger?
a mental health call
an urgent call
an emergency care call
a medication request call
24
When dealing with an angry patient, the medical assistant should
take a break and walk away to avoid conflict.
ask a lot of questions.
remain calm.
take it personally and remember the patient’s actions.
25
At which stage of dying does a patient with a terminal illness reach a point of feeling at peace?
bargaining
anger
denial
acceptance
26
Which part of a letter contains the message to be conveyed to the recipient?
postscript
body
salutation
subject line
27
According to studies, which of the following makes two-thirds of telephone callers angry?
having to leave a message
being put on hold
leaving a message
talking slowly
28
How will a well-written letter be concluded?
on a positive note
with a joke
with reference to another document
with jargon
29
Which “comfort zone” is an appropriate space to maintain when communicating with another person in a medical setting?
1 to 2 feet
2 to 3 feet
3 to 4 feet
4 to 5 feet
30
Which is a common source of ignition?
excessive dust
computer monitors
electrical equipment
newspapers
