stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
GCSE Business Studies Unit 3 AQA Flashcards | StudBud
Explore
/
GCSE Business Studies Unit 3 AQA
GCSE Business Studies Unit 3 AQA
27 terms
·
StudBud Administration
·
665 plays
Imported from external platform
Flashcards
27 cards
F
Practice quiz
P
Host live
L
Questions
27
Answers
1
What is an advantage of holding large quantities of stock?
Increased staff motivation
Reduced storage costs
Increased market share
Lower risk of not meeting orders
2
What does Kaizen focus on?
Minimising costs
Ensuring employees are happy
Production to order
Continuous improvement
3
______ refers to the movement of goods, services, information and money in the production process.
Fulfilment
Contracting
Supply chain management
Logistics
4
Which of the following businesses is most likely to use flow production?
Accountancy firm
Architecture firm
Independent restaurant
Computer factory
5
Mystery customers are people who test a business's service or product secretively then report back to management.
True
False
6
Which of the following is a consequence of maintaining quality?
Increases customer loyalty
Reduces quality control costs
Increases wastage costs
Worsens the brand reputation
7
What is an advantage of flow production?
Low initial costs
Workers feel more motivated
Produce high volumes
Unique products are created
8
Which of the following is not a cost associated with improving quality?
More expensive raw materials
Training staff
Inspection
Higher utility bills
9
Which of the following is a consequence of quality problems?
Increased customer dissatisfaction
Fewer recalled products
Decreased waste costs
Less legal action
10
Which of the following is an example of after-sales service?
Dealing with complaints
Ensuring the premises are clean
Advertising the product
Reducing prices
11
What of the following do businesses not want from suppliers?
High quality
Fast delivery
Flexible ordering
High costs
12
How well a business uses its resources to produce goods and services is called _______.
Division of labour
Human resources
Operations
Efficiency
13
Production is the process of changing inputs into goods or services that can be sold.
False
True
14
What does procurement mean?
Obtaining supplies
Organising sales
Improving production efficiency
Reducing staff numbers
15
If a business treats is customers well, it has good ____________.
Employee benefits
Customer service
Objectives
Supply chain management
16
Businesses promising too much and not delivering is not an example of poor customer service.
False
True
17
Purchasing economies of scale occur when the unit cost falls if large orders are placed.
True
False
18
Which of the following is unlikely to happen if a business increases its customer satisfaction?
Increase customer loyalty
Attract new customers
Decrease market share
Increase customer spend
19
Which of the following is not an example of job production?
Garden design
Mass-produced jeans
Personal trainers
Tailor-made suits
20
What is an advantage of job production?
Can charge lower prices
Production is cheaper
Skilled employees are needed
Workers feel more motivated
21
What does TQM stand for?
Technology Quality Maintained
Termly Quality Methods
Tangible Quantity Markets
Total Quality Management
22
Which of the following is an example of a business meeting customer expectations?
British Airways increasing ticket prices
Hospital seeing patients quickly
Primary school lowering its staff costs
Apple delaying the launch of a new phone
23
_______ is an approach to production that aims to minimise waste.
Just-in-case production
Just-in-time production
Lean production
Kaizen
24
What is a disadvantage of flow production?
High unit costs
Specialisation leads to efficiency gains
Lack of flexibility
Low risk initially
25
Which of the following is not a way in which a website improves customer service?
Increase production efficiency
Make sales around the clock
Answer questions
Give information
26
Which of the following is a benefit of just-in-time production?
Less storage space needed
Perishable stock is more likely to expire
Production is reliant on suppliers
Can charge higher prices
27
___________ refers to all the businesses, people and activities that take part in the production process.
Supply chain
Procurement
Operations
Utilities
