VCE/VET Business Exam Style 8

The integrity of a filing system is maintained by

Information from two software applications has been copied to produce a report.

Which one of the following functions can assist when proofreading a document?

An administrative assistant paraphrases a supervisors instructions. This an example of:

What is a customer service charter?

Which list contains only devices that would be used to input images into a report?

Which Act allows clients to request their personal records from an organisation?

the practice of assigning tasks by the manager to members of a work group is known as

The purpose of a business plan is to

Which of the following is a sans serif font

Document paragraphing refers to:

The Occupational Health and Safety Act 2004 is

The common classification tools that are used for hardcopy filing are

When formatting business letters, ‘hyphenation’ refers to

This advertisement -New Start for Summer -4 weeks for $150

‘But this is how we have always done it.’

Confidential information can be safely disposed of in the

The purpose of an IT help desk is to help with

A plan that outlines what employees might do if something goes wrong is referred to 

What information would be found on an organisation’s intranet, not on its internet site?

What does 'cc' stand for in a business document?

Consistency of document design and layout is ensured through the use of which functions?

Which one of the following is a correct filing procedure?

Collecting feedback from customers, what type of skills would be most relevant?

When dealing with a customer in a face-to-face situation, the appropriate body language is?

The main reason fo rthe secondary storage of electronic data is to

The main role of a mentor in the workplace is to

The subject line of a business letter identifies

Business document that outlines items to be discussed at a staff meeting

The text of a justified paragraph is aligned to

When sending a group email to customers, to maintain customer privacy the best way is

How can you ensure that a telephone call from a client is understood by both of you?

What procedures are followed to ensure that a product or service meets particular requirements

Monitoring your own progress in the workplace involves

Which is an example of a human factor that can affect workplace performance?

An administrative assistant is editing an existing file-to avoid loss of data they could

Which group of business documents should be managed using publishing software?

Which business documents would alternating headers and footers be created?

A receptionist needs to deal assertively with a difficult client. Her tone of voice should be

The best way to record professional development is to

A letter and invoice produced by the same business would have the same

‘To reduce paper usage in the office by 10 per cent by the end of June 2014’, 

What is the rule when including figures in a business letter?

Which one of the following will provide employees with feedback on their work performance?

Areas of responsibility for an employee are documented in

Formal process of an experienced staff member looking after a less experienced member is

What is the appropriate complimentary close for an informal business letter?

Which type of software package is most appropriate for creating charts and graphs?

When cross referencing hard copy documents you make

Which classification system could be used to compare information between states?

The best way for an employee to record their professional development is to

When creating a mail merge document you need:

Writing, listening and speaking are best described as