BOH4M Exam Review

This type of planning compares the performance and plan against the industry standard.

Alt work arrangement: allows groups to be accountable for their own actions.

A person exerts less effort to achieve a goal in a group, than when they work alone.

Sign of stress: indicators are anxiety, irritability, sadness, anger, mood swings, depression.

Alt work arrangement: allows employees to split 1 full-time job between 2 or more employees

Mgmt theory (Japanese) says: quality in all aspects of operation & things done right 1st time.

Any person who has an interest in activities of the organization is a...

Style of leadership that's hands-off with little to no direction for group. Effective when trust & routine are there.

Org Structure: outsources non-core components of the business.

Which function relates to mgr measuring the performance of the team & take action to meet goals

Motivational theory (McClelland): 3 key needs: achievements, affiliation, power.

Motivation that comes from the pleasure you get from the task itself.

Performance appraisal: consists of feedback from mgrs, peers, customers, etc.

Leadership Style: shares knowledge, power, credit. Effective: employees to feel personal growth

Brief stmt of organization's purpose. Identifies customer, product/service, & philosophy.

This planning includes the people who will be affected by the implementation of the plan.

This is a sign of stress, where some indicators include: overeating, poor hygiene & impatience

This conflict mgmt style seeks the middle ground.

True Colours: seek harmony, passionate, sensitive, caretaker, and peacemaker.

This mgmt analysis tool includes competitors, new entrants, customers, suppliers, & substitutes

This mgmt analysis tool includes political, economic, social, and technological factors.

Which function relates to mgr who keeps staff on track to achieve vision?

Involves tone of voice, body language, eye contact, muscle tension & facial expression. Not the words someone speaks.

Type of control mgmt controls what happens while task/activity is in progress. ie direct supervision

This conflict mgmt style's goal is to delay, as there is low co-operation and low assertiveness

Org structure: divides people based on departments.

This type of team works together from different geographic locations.

Leadership Style: quick and unilateral. Effective when time is limited.

Leadership Theory (Jane Mouton): 5 styles dependent on concern for result & concern for people

Performance Appraisal: consists of checklist of performance objectives, rated with # score

Mgmt theory (Douglas McGregor) argued that mgmt style depends on type of worker.

Control mgmt focusses on preventative measures & inputs. Example: careful hiring & training of new employees.

Stage of group development: focus on task & teamwork being accomplished.

Mgmt theory by Elton Mayo, worker production increase b/c employee moral not physical conditions.

Mgmt theory uses math to analyse & solve mgmt problems.

Leader Theory (Max Weber): idea that employees are motivated by rewards & punishments.

Motivational Theory (Alderfer): existence, relatedness, growth-employees have multiple needs

Leadership Theory (Fielder): dependent on situation, 3 factors: relationship, structure & power

Control technique: recognizes some misbehaviours are more severe than others, discipline varies

Alt job design: employees complete diff. jobs for a pd of time. Breaks up monotony & keep employees engaged.

This can interfere in the comm process. ie. cultural diff, interruptions, physical distraction, semantics, McGurk effect

Eliminating levels of mgmt within the organization.

Strategy that involves expanding current operations (same industry, vertical integration, diversification)

A permeability of this org. structure allow for greater flexibility & responsiveness to change

Alt job design: changes employee's job description to make it easier & less stressful.

Strategy seeks to correct a weakness by making changes to current business practices (restructuring & downsizing)

This type of planning identifies events in the future & develops plans to deal with scenarios that happen.

Motivational Theory(Maslow):based on progressive needs (physio,safety,belong, esteeem, self-act

Mgmt theory (Frederick Taylor) focussed on most efficient way of completing each task by using motion studies.

Voluntary approach; integrates profit, legal, ethics & improvements for society.