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Home Part 1 Flashcards | StudBud
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Home Part 1
Home Part 1
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StudBud Administration
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Flashcards
26 cards
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Practice quiz
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Host live
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Questions
26
Answers
1
Our CUSTOMER NUMBERS consist of?
3 letters & 5 numbers
6 numbers
4 letters and 4 numbers
2 letters & 6 numbers
2
How long can we postpone a delivery for?
2 weeks
3 weeks
1 week
4 weeks
3
What details would you "verbally" ask for when taking a payment?
Card Number
Expiry Date
CV2
Start Date
4
How would we refund a retail customer if they had paid cash in store?
BACS
GIFTCARD
IPAY
CHEQUE
5
What colour is a FCA query on call logger?
Red
Black
Yellow
Green
6
I would ask a customer to dispose of smashed glass products without the need of providing images?
False
True
7
2 man delivery items usually weigh 30kg or above?
True
False
8
Resolved Not Upheld means "we accept fault" the customer was right to complain?
True
False
9
An IFC payment will start...
26 days after an item is delivered
28 days after an item is delivered
21 days after an item is delivered
24 days after an item is delivered
10
Offshore deliveries are delivered on the day?
False
True
11
What is our "normal" DHL delivery option called on HDX?
Standard Fleet
Small Man Fleet
4 Man Fleet
Small Van Fleet
12
Castelan will assemble furniture!
True
False
13
When do DHL take away the packaging from a customer's order?
When they spend over £200
When they ask
When its fully assembled
When it's flat packed
14
An "NRO1" does what?
Wavers the collection charge
Bypasses the customer's credit limit
Places an order FOC
Wavers the delivery charge
15
I can skip asking the customer number on a CLI call?
False
True
16
What is next Home's telephone number?
0380 899 7000
0777 300 8900
0777 333 8999
0333 777 8999
17
An "FCA" complaints is...
A complaint relating to service?
A complaint relating to money?
A complaint relating to credit?
A complaint relating to product?
18
Which one of these support teams do "not" have a contact line?
SET Team
Payments Team
Medic Team
Branded Team
19
What Does DD Stand for?
Database Direct
Data Direct
Digital Database
Direct Dispatch
20
Who Are CRMT?
Customer Resolve Management Team?
Compliance Resolution Management Team?
Complaint Resolution Management Team?
Customer Resolution Management Team?
21
Which team would usually monitor product delays ?
PAYMENTS
MEDIC
PRODUCT MANAGEMENT
SET
22
How would you send out a gift card to a customer?
iGuide
RRS
IFC
Faster Payments Form
23
How much do we charge for a furniture assembly?
£30
£40
£20
£60
24
When booking Castelan, you would need to compleate an...
PCI
IQ
I&R
Follow Up
25
The Contact Management tab can be found on?
RRS
HDX
DD
iGuide
26
Do our drivers only build next to no time furniture (built in 30mins or less)
False
True
