HCA 220 exam 2

organization citizenship involves cooperation and helpfulness

level 5 leadership involves a paradox of

if less than of your job is enjoyable there is a morale problem

in any situation involving disciplinary action the burden of proof rests on the

are comfortable with rules policies and procedures

purpose of corrective action is

reasons why leaders fail to delegate /include

all of the following expect are important for discipline

is the author of the human side of enterprise

keys for success in implementing work site health promotion long term commitment

nature of one's work is critical in satisfying needs

discipline problems include

performance management is a element of effecive leadership estblishes direction and clarity

said leader must have an ability to insipire by force of leadership

survival needs are satisfied and a person feels fairly secure the need to give and receive

wrote leader must believe workers should be treated honorable

needs are related to the nature of the work and depend upon aspects of the job itself for

deep inside every person is the desire to

caring leadership means

qualities american workers want most in leader

abraham lincoln used to stay in touch with the people

a leader can create a high performance team by

principles providing effective disciple corrective action

individualists provide

successful leader cares about

it is important to match

performance reviews

said millions who on the threshold of victory sat down to wait and awaiting they died

wrote people always take a reading on the people in charge

the law shows how stress improves performance up to a max point after which efficiency decrease

engineers that approved the launching the challenger fell victm to which syptom of groupthink

rewarding employees for team effort and results is a demonstration of

understanding others requires

how to keep morale high in the leadership ranks includes

is required when people with different styles of problem solving live or work together

high middle and low performance corporations leaders goal move performance to the next level

are burnout victims who were once high performas but now their enthusiasm is gone

individuals with qualities of

discussing alternative solutions is step of four step process

when repremanding an employee you should not

most stressful jobs

avoid not being themselves

lincoln choice of ulysses grant was an example of effective delegation

Abraham Lin Gettysburg address was example of the desire and ability to convey powerful vision

motivational level related the nature of the work and depends on aspects of job satisfaction

performance management skills include

frustrations of leaders include both

performance reviews should include three steps including

lincoln devotion to goodness as he regardless of self interst or the dictates of public

extrinisic factors that are important for work satisfaction include all but

effective performance of any job requires

be certain that employees know what decision they have authority to make

depression and loss of sharpness in thinking and feeling are symptoms of fatigue

types of teacher leaders include

a satisfied need

4 step method solving performance problems

the style of problem solving focues on deeds and actions more than contemplation and theory

effective leaders combine

delegate work among all employees

feel primary responsiblity to other people

trigger pain does not distinguish between physical and emotional pain

one minute praising has four characteristics

effective leaders understand that gaining respect a of people depends on demonstrating e

participation of women in the us workplace is expected

ambulance attendant shows the life and death consequence job burnout can have

1 minute reprimand has four characterstics

if more than of your job is painful there is a morale problem

performance management skills include

first determined what people wanted most then did everything possible to help attain it

research shows of all employees feel management isnt listening to them

quality employers like to see in their personal are

indecision and confusion on the leaders part creates for employees

for corrective action you should not charge a rule violation without having the

delegate tasks so that a subordinate can see a project or assignment through

gaining permissions to cut back workload and responsibilites

recognition techniques that build morale include all but one of the following

said am i not helping people when i make friends a drop of honey catches a man's heart

phrase for long term leadership success

behavior modification is a technique to

the style of problem solving involves observing recording facts and identifying alternatives

leadership tips for a high morale workplace include

intrinsic factors that are necessary for a satisfying job all but one

satisfaction of leaders include both

the term groupthink was coined by

are burnout victims who do their job well but they do not like their job

employee training does six import things lncluding