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O-Comm Ch. 1-10 Flashcards | StudBud
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O-Comm Ch. 1-10
O-Comm Ch. 1-10
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1
What is included in nonverbal communication?
Vocalized words
Only nonvocalized cues
Nonword vocalizations as well as nonvocalized cues
Only vocalized cues
2
Which of Schwartz's values focuses on the maintenance of peace and stability within a collective social structure?
Embeddedness
hierarchy
Egalitarianism
Intellectual autonomy
3
Pointing to your wrist while asking for the time is an example of a(n)
Emblem
Illustrator
Adaptor
Regulator
4
To rank concept in order of importance or you ask them questions that place individuals into identifiable groups you are
Narrowing
Inferring
Conducting a questionnaire
Brainstorming
5
Which of the following statements would closely align with the social construction perspective on physical attractivenes
Perceptions of physical attractiveness are driven by social norms
Physical strength, tallness, leanness
Perceptions of physical attractiveness are driven by evolution
Perceptions of physical attractiveness are unlikely to change over time
6
Communication is considered a process of using messages to generate meaning because it is
A tangible product
Something with a beginning, a middle, and an end
Static
An activity or exchange instead of an unchanging product
7
Which communication principal considers variables such as verbal,nonverbal,behavioral; the channel used and audience
Communication involves choices
Communication involves others
Communication begins with the self
Communication has content and relational dimension
8
Understanding another person's message does not occur unless
Common meanings for words, phrases, and nonverbal codes are elicited
The listener asks questions
Both parties use verbal and nonverbal symbols
The speaker uses nonverbal messages
9
Ethical standards within the communication discipline have been created by the
Communication Administration
Public Speaking Administration
National Communication Association
American Communication Association
10
Which provide physical/psychological protection;permit personal expresion/communicate age,gender,socio class,personality
Emblems
Artifacts
Illustrators
Vocal cues
11
When people stereotype, they
Judge another persons culture by its own context
Make a generalization of a group of people that oversimplifie their culture
Avoid making degrading comments with relation to sexual objectification
Believe their own culture is superior to other cultures
12
Because mesages can vary depending on the situation, to examine the context of the comunication is important. its called
Semantics
Encoding
Pragmatics
Syntax
13
Dating is important becuase
People can clarify a perception based on experience in a specific context
Ideas change little or not at all over time
People tend to view situations as remaining the same over time
Peoples attitude remain the same
14
Which of the following statements is not true?
Intercultural comm is vital, we are increasingly exposed to other cultures
Comunication with people of other culture is becoming increasingly uncommon
The convergence of technologies has created global connectedness
Influx of foreign-born immigrants and refugees has changed the face of US
15
Which method of analysis requires using your senses to interpret info about the audience?
Involvment
Observation
Judgment
Value
16
Cultures that are more concerned with individuality, competition, and private property are which type of culture?
Relativist
Assimilated
Collectivist
Individualistic
17
When you are listening and attempting to understand another person's worldviews what type of listening are you doing?
Active
For enjoyment
Empathetic
Critical
18
What is one basic strategy to keep in mind when selecting a topic for presentation?
Take a lot of time when choosing a topic
Select a topic you know nothing about
Choose a topic that does not effect you personally
Begin with a subject you already know
19
When you have a negative attitude about other people just because they are who they are, you are demonstrating
Prejudice
Ignorance
Stereotyping
Ethnocentrism
20
Obsession, jealousy, gossip, and mental abuse are examples of
Healthy interpersonal communication
Most marital relationships
Positive problem-solving techniques and skills to develop
Possible negative qualities of some interpersonal relationships
21
When preparing for and taking part in an interview, you should
Ignore the job description because the interviewer will tell you the duties
Ask and answer questions effectively and ethically
Dress a bit more casually than you expect the interviewer to dress
Avoid using strong eye contact
22
ability to effectively exchange meaning through a common system of symbols, signs, or behavior?
Communication competence
Dyadic communication
Feedback
Message
23
Commnication may be hindered in all the following cases except when we use
Gender-biased language
Descriptive language
Cliches
Improper grammer
24
A process of using communication to influence behaviors and attitudes of others to meet group goals and benefit the grou
Role
Leadership
Inclusion
Groupthink
25
When you investigate the audiences demographics, interests, and concerns, you are
Surveying your intersts
Creating a captive audience
Analyzing the audience
Brainstroming
26
Interpersonal relationships are important because
Physical safety, and security needs cannot be met elsewhere
They provide financial stability
We need to interact with people who have similar interests
They fulfill our needs for inclusion, affection, and control
27
When you change your behavior to adapt to new situations, you are demonstrating
Bargaining
Affectionate communication
Dialectic tensions
Behavioral flexability
28
Informal rules for group interaction, the emotional tone created within a group, and group member roles are compromised
Brainstorming techniques
Maintenance functions
Leadership skills
A groups culture
29
If you are thinking about a situation, and listening to someone on the phone, you are exhibiting what type of barrier?
Mental distraction
Stereotypes
Personal bias
Egocentrism
30
Which of the following countries would most likely have a high degree of cultural tightness?
Estonia
Ukraine
Israel
South Korea
31
Why is narrowing your topic important?
To reduce your bias about the topic
To increase the length of your speech
To save time and effort
To add more content to the speech
32
The process of developing yourself through the messages and feedback received from others is known as
Personal identity
perceptual process
Symbolic interactionism
Perceptual consistency
33
When people bring prejudices of their culture to intercultural interactions, they are being
Stereotypic
Collectivist
Accommodating
Ethnocentric
34
A words dictionary definition is its__meaning, and an individualized or personalized definition is its __meaning
Connotative; denotative
Concrete; connotative
Denotative; connotative
Denotative; abstract
35
What type of bodily movement is the most likely to be used to fulfill a personal psychological need?
Regulators
Emblem
Illustrator
Adaptor
36
After choosing a topic, what should you do?
All of the above are correct
Evaluate your commitment to the topic
Evaluate the importance of your topic
Determine how much you and your audience know about the topic
37
Which level of audience analysis includes collecting data about the characteristic of people?
Audiences attitude, beliefs, and values
Audience interest in the topic
Demographic analysis
Audience type
38
When people seek to present an ideal version of themselves, they are engaged in
Selection
Attribution
Active perception
Impression management
39
When information is transferred formally from workers to their boss, which type of communication takes place?
Upward
Political
Horizontal
Societal
40
If two people in a relationship start to merge their social circles and purchase items together, they are exhibiting
Relational deterioration stage
Relational development stage
Relational maintenance stage
Relational dialectic stage
41
Your childhood nickname and the pet name your significant other calls you are examples of
Personal idioms
Compliance-gaining
Rituals
Contradictions
42
In relation to gender and touch, which of the following is true?
Males tend to initiate touch more often than women do
Women tend to initiate touch more often than men do
Women are likely to perceive sexual touch from a male stranger as friendly
Men are likely to perceive sexual touch from a female strang as unfriendly
43
Suggestions for lecture listening include
Focusing on the delivery and avoiding summarizing and reviewing the info
Finding areas of interest to you, avoid distractions, listen for main ideas
Avoiding taking notes so that you can focus on the lecture and the delivery
Letting atention stray in order to think creatively, details, ignoring cues
44
To manage group conflict ethically, members must
Defend their ideas and refuse to listen to others ideas
Be willing to listen to and compromise with others
Base their disagreements on feeling and intuition
Disagree with people rather than ideas
45
Which of the following terms refers to indecent or offensive language?
Profanity
Regionalism
Cliches
Jargon
46
"Groups meet needs","groups are everywhere""working effectively in groups requires training" are statements that explain
Types of small groups
Ways of interacting in small groups
Reasons for studying small-group communication
Methods of studying small-group communication
47
Studying Commnication is essential because it can
Allow you to find a job easily
Allow you to multiply the number of friends you have on social networks
Enhance your chances of selling questionable products to unknowing customer
Improve the way you see yourself and the way others see you
48
When marginalized groups try to fit in with the dominant group, they are attempting to acheive
Accomodation
Assimilation
Separation
Distraction
49
_ is an organizational method where missing info is filled in, and _ is another technique where info is grouped by simil
Closure; similarity
Proximity; figure and ground
Similarity; proximity
Closure; proximity
50
A discussion question,identifying criteria,identifying potential solutions,and evaluating,potential solutions are steps
Groupthink
Group conflict
Group problem solving
Group diversity
51
Perceptual constancy results because of
Identity factors
Past experiences and roles
Figure and ground
People's present feelings and circumstances
52
When doctors communicate with technical language, they are using
Jargon
Euphemisms
Cliches
Profanity
53
Which of the following statements is true?
Groups exist soley for problem solving
Technology is utilized to help facilitate communication within small groups
Groupthink is a helpful and effective method of decision making
Effective leaders do not adapt their leadership skill to needs of the group
54
When communicating with other group members, you should
Use technical language to appear more credible
Relate your remarks to previous statements
State numerous points at a time
Be long winded
55
Which of the following is not a characteristic of language?
It can be arbitrary
It can be concrete
It organizes reality
It proves reality
56
Asking questions to clarify information, paraphrasing, messages, and identifying confusing areas are examples of
Techniques for checking your understanding of a message
Information literacy
Barriers to listening
Listening for enjoyment
57
The process of translating an idea or a thought into a code is known as
Encoding
Deciphering
Communicating
Decoding
58
In online communication, ____communication has delayed responses from the other person
Synchronous
Antisocial
Altruistic
Asynchronous
59
Technique of conflict management used to maintain relationship harmony but stifles creative dialogue and decision making
Collaboration
Accomadation
Compromise
Avoidance
60
Which workplace communication competence category includes behaviors surrounding giving and receiving feedback?
Information sharing
Avoiding negative emotion
Relationship maintenence
Organizing
61
Which is not an element of an interpersonal relationship?
Its patterns of interaction are inconsistent
It involves people who are interdependent
It includes at least two people
Individuals in an interpersonal relationship have interacted for some time
62
Shaking hands while saying "Hello" is an example of
Repeating
Regulating
Emphasizing
Complementing
63
One way to improve language skills is to restate the content of the other persons message, a process called
Paraphrasing
Indexing
Using concrete language
Defining your terms
64
A motivation for terminating a relationship by deliberately making somebody believe untrue things is labeled
Deceptive communication
Defensiveness
Argumentativeness
Aggressiveness
65
Your boss says "You can leave work early on Fridays if you go on a date with me" this is what type of sexual harassment
Hostile work environment
Quid pro quo sexual harassment
Nothing; it is not sexual harassment
Emotional labor
66
First impressions
Are based on people's sense of humor, their personality, and religion
Are frequently based on other peoples appearance
Are generally accurate and therefore are lasting impressions
Generally take weeks or more to develop
67
How does the dominant culture differ from a nondominant culture?
The nondominant culture is always smaller in number
The dominant culture is always larger in number
The nondominant culture has the power and authority
The dominant culture makes the rules
68
One of the difficulties of interpreting nonverbal codes is
Each nonverbal cue has only one perceived meaning
No two nonverbal codes communicate the same meaning
Observers can easily distinguish meaning from specific nonverbal cues
One code may communicate several different meanings
69
We may begin a relationship with someone based on how desirable that person is to work with. This type of motivation is
Similarity
Attractiveness
Responsivness
Complementarity
70
Bodily movement, facial expression, the use of time, and vocal cues, among other reactions, are examples of
Kinesics
Nonverbal cues
Complementation
Adaptors
71
An organization with this orientation generates and distributes power and control within society
Pattern maintenance
Integration
Political
Economic
72
Information flows in an organization through patterns of relationships known as
Objective statements
Pattern maintenance
Communication networks
Organizational communication
73
Which of the following statements regarding friendship is true?
For many older women, their only friend is their husband
Friendships remain unchanged over time
The quality of friendship is affected by other psychological predisposition
All friendships are maintained identically, regardless of relational intent
74
Organization in perception occurs when stimuli are grouped into meaningful
Context and relationships
Parts and figures
Figures and ground
Units of wholes
75
Which of the following statements is accurate about online communication?
The max number of people in an online communication is five to nine
Online communication can reach as few as two people
Online communication does not allow for feedback
Online communication is unstable in the roles of participants
76
A group that meets via skype to discuss integrated urban housing developments for cities near LA is an example of
Meeting-oriented group
Relationship-oriented group
Task-orientated group
Cluster-oriented group
77
Critical thinking
Is only associated with listening
Ignores the context in which communication is occurring
Is important when making judgments about the message being presented
Focuses solely on the details instead of the main point
78
A deeply rooted belief that affects how we act toward an idea or a concept is a(n)
Value
Thought
Attitude
Mood
79
According to Harvard Business review, which of the following is not a suggestion for improving workplace listening?
Plan for nuggets
Keep yourself honest
Slow down
Find areas of interest
80
Smiling, gesturing,using facial expressions in the workplace to create perception of psychological closeness w/others is
Stategic ambiguity
Interaction management
Supportiveness
Immediacy
81
According to French and Raven, referent power is
Power based on others admiration and respect
Power that arises when other members value a persons knowledge or expertise
The ability to withhold from followers what they want and need
The ability to give followers what they want and need
82
Which of the following is a perceptual error frequently made by people?
Believing stereotypes about people who are different from themselves
Believing other people are courageous, whereas the, themselves are cowards
Believing that others are considerably older than themselves
Believing that uneducated people are happier than educated people
83
An extrovert being friends with an introvert demonstrates which type of relationship?
Negotiated
Symmetrical
No relationship
Complementary
84
Selection occurs in perception in all of the following ways except
Retention
Attention
Exposure
Distraction
85
Nonverbal codes work together with vocalized words to
Contradict and substitute
Confuse and distinguish
Analyze and synthesize
Generalize and broaden
86
After you have paid attention to a stimulus, you then process the material in a part of your short term memory called
Long-term memory
Working memory
Selective attention
Schema
87
Hearing is a _ process, and listening is a _ process
Physical; physical
Physical; mental
Mental; psychological
Mental; physical
88
Which of the following may be the result of identity factors, past experiences and roles, and present conditions
Self-serving bias
Differences in perception
Selection
Similarity
89
By neglecting some stimuli and focusing on other stimuli, you are engaging in which process of perception
Interpretation
Classification
Selection
Organization
90
Which statement reflects the relationship between language and culture?
Language doesn't progres to needs of culture, but culture progresslanguage
Language is a minor way that we learn about culture
Culture creates lens through which we perceive world and create shared memo
Language and culture are not related
91
If you are trying to improve your intercultural communication, you should do which of the following?
Conduct a personal self-assessment
Avoid shared codes
Be ethnocentric
Close communication channels
92
What is true of small groups?
Group members work toward a common goal
Members are interdependent
They are compromised of three to nine people
All of the above are correct
93
A method of audience analysis that draws tentative generalizations based on some evidence is
A survey
A questionnaire
Observation
Inference
94
which gender tend to listen in to solve problems, is less attentive to nonverbal cues, and interrupts to switch topics
Both genders
Women
Men
Neither gender
95
Customer service reps are using which compliance-gaining strategies when implying that it would be wrong not to comply
Threats
Promises
Pre-giving
Moral appeals
96
When you respond to a speaker with a verbal or nonverbal cue, you are
Not communicating
Using a metaphor
Giving feedback
Providing noise
97
Which is not true of immediate purposes?
They include the phrase should be able to
They are highly specific
They are stated from the viewpoint of the speaker
They use an action verb
98
Which type of aggressive workplace communication involves attempts to isolate a person from a larger group?
Bullying
Incivility
Social undermining
Abusive supervision
99
When you talk about observed behavior instead of offering personal reaction, you are
Being concrete
Using descriptiveness
Being judgmental
Drawing inferences
100
Which of the following statements is true?
Listening does not contribute to recognizing deceit
Listening constitutes only a small fraction of our communication activities
Personal and business relationships are not affected by listening
When communicating, college students spend more than half of time listening