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103E.01-.08 Salon/Spa Business Flashcards | StudBud
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103E.01-.08 Salon/Spa Business
103E.01-.08 Salon/Spa Business
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1
All of the following descriptions identify ways to help create a long-range goal EXCEPT:
writing a journal entry describing the goal
visualizing where you want your career to be in 1 year
asking why you want to achieve this goal
committing to a completion date
2
The tentative client arrives at the salon/spa with which type of budget?
non-existent
unlimited
fixed
flexible
3
A short-term goal helps you visualize where you will be in your career next week.
True
False
4
What form does the employer provide that indicates all taxes paid for the past year for each employee?
income tax form
W-4 form
W-2 form
sales tax form
5
Which of the following statements describes what you should do if you are asked a question that seems discriminatory?
give a false answer
politely decline to answer
answer the question truthfully
remain defiantly silent
6
A realistic goal is one that:
sets a deadline for achieving a goal
you believe can be accomplished
contains concrete benchmarks
states exactly what you want to accomplish
7
Surgery to improve the signs of aging in the face, also called a facelift, is:
blepharoplasty
liposuction
rhytidectomy
rhinoplasty
8
The following descriptions are all benefits of a product EXCEPT:
economical purchase
concentrated formula
perfect size for traveling
renewing effect
9
What is the purpose of a handbook for a salon/spa?
outlines owner's expectations of employees
lists area restaurants
features client addresses
presents employee compensation for the past year
10
Barriers to the effective use of time include all of the following factors EXCEPT:
poor planning
procrastination
good sleep habits
cluttered workspace
11
Upselling is a way to increase an average ticket without raising prices.
True
False
12
Compliance with all local, state/province and federal rules, regulations and laws is the responsibility of the:
local authorities
former building owner
salon/spa owner
salon/spa employees
13
A set dollar amount of rent paid each month to the lessor is called:
fixed rent
tentative rent
variable rent
flexible rent
14
An efficient working space for each esthetician is:
120-150 square feet
over 300 square feet
200-300 square feet
50-75 square feet
15
All of the following terms are examples of post-op complications EXCEPT:
severe skin redness
signs of scarring
proper wound healing
bruising of the skin
16
Before an interview begins, you might be asked to fill out a(n):
resumé
portfolio
application
reference
17
All of the following categories represent top customer demographics to note EXCEPT:
marital status
age
gender
trends
18
Products purchased by the spa owner for use during client services and for retailing are known as stock in quantity or:
turns
inventory
overhead
commissions
19
Which of the following items must be reported as employee income?
change given to a client following payment
operating expenses paid by the salon/spa
tips received by an employee
money paid to vendors for products
20
Options to increase revenue without raising prices include all the following EXCEPT:
overcharging
upselling
value add-on packages
retail
21
What is considered the best form of advertising?
print ads
social media
word of mouth
direct mail
22
Which type of insurance protects the salon/spa owner from financial loss due to an employee’s negligence?
product liability
unemployment
malpractice
premise
23
Ecchymosis is the medical term for:
infection of the skin
bruising of the skin
scarring of the skin
redness of the skin
24
Dermal fillers come in permanent and semi-permanent forms.
True
False
25
All of the following descriptions apply to an independent salon/spa EXCEPT:
uses a set business plan provided by a parent company
owner(s) make all the decisions in terms of décor
owner(s) make all the decisions in terms of pricing and services
represents the majority of salon/spas you will probably encounter
26
Benefits of a product are all about:
"why it helps"
"where it is sold"
"when it works"
"what it will do"
27
A specific target or benchmark of achievement that can be attained within a specific time frame is a:
goal
milestone
schedule
budget
28
Shelly's client who was very pleased with her services recommended Shelly to a friend. This is known as a(n):
upsell
prebook
client factor
referral
29
Which of the following business types is owned by the shareholders and formed under legal guidelines?
sole proprietorship
franchise
partnership
corporation
30
Employment benefits, such as holiday pay, are considered part of an employees regular salary or wages.
False
True