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Consumer Law Flashcards | StudBud
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Consumer Law
Consumer Law
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#consumerlaw #whitefriars #legalstudies
Flashcards
18 cards
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Questions
18
Answers
1
how long after a dispute can a claim be lodged with the VCAT tribunal?
15 years
1 year
as many years as they want
6 years
2
how can you prevent beign scammed?
choose complex online passwords
don't answer your phone
always keep your money in cash, never on a bank card
never go on the internet
3
if a quote is given for $200 for 2 hours of work, can the tradie charge $100/hour for more work
true, if no price has been agreed, a change can be made
false, it is $200 for the quoted 2 hours
4
what is consumer law?
laws designed to protect people consuming alcohol
laws designed to protect consumers against unfair trades
5
are you entitled to a refund if you simply change your mind after purchasing something?
yes
no
6
a retailer can insist that you return the faulty goods to the manufacturer during a warantee
true, it is not the retailers fault for the damaged goods
false, the retailer is liable because you bought it off them
7
what group is responsible for administering the Australian consumer law?
Consumer Affairs Victoria (CAV)
The Australian Consumer Coalition (ACC)
The Australian Competition and Consumer Commission (ACCC)
California Department of Consumer Affairs (CDCA)
8
what does caveat emptor mean?
'let the buyer beware'
'as a benefit to whom'
'false suggestion'
'hear the other side'
9
what should you do if you think you have been scammed?
tell your parents or an adult
change all online passwords
go to the police
all of the above
10
CAV can assist consumers in what way?
giving advocacy, product safety services and law enforcement
providing conciliation services for both parties
offering advice to the consumer and trader
all of the above
11
unexpected money scams include the promise of.....
a huge tax return
all of the above
a large inheritance of someone you have never known
a large prize from a competition
12
does a restaraunt have a right to charge for tap water
yes, there is no obligation to give free water
no, water is free for everyone
13
VCAT civil claims tribunal normally hears cases under what amount of $$$
$1,000
$100,000
$100
$10,000
14
you must produce a reciept when returning goods
true, it has to be proven you bought it from that retailer
false, the store doesnt have to give a reciept if he chooses
15
if i give a company my email address and they email me, it must include:
all of the above
a clear way to get out of recieving future emails
a valid physical postal address for the company
a subject line that reflects the content of the email
16
can a consumer refuse to have their bag searched?
no, the seller can search whoevers bag they want to
yes, but there is other ways a seller can refuse service
17
if you purchase something and it does not work when you recieve it, can you get a refund?
yes
maybe
sometimes
no
18
companies are required by law to display a privacy policy on their website
true
defs
false
maybe
