OPS571 - week 1, chapter 1 and 2

It is probably most difficult to compete on this major competitive dimension?

An approach that combines TQM and JIT?

A screening that permits a firm’s products 2 be considered as possible candidates for purchase?

A philosophy that aggressively seeks to eliminate causes of production defects?

Operations effectiveness is performing activities in a manner that best implements strategic priorities at minimum cost.

A diagram showing the activities that support a company’s strategy?

Business type where the major product is intangible, meaning it cannot be weighed or measured?

Productivity is inputs/outputs?

strategy that meets the needs of shareholders and employees and that preserves the environment?

A criterion that differentiates the products or services of one firm from those of another?

Abstractly defined as quality divided by price?

Major competitive dimensions that form the competitive position of a firm include:

An approach that seeks to make revolutionary changes as opposed to evolutionary changes?

Refers to when a company builds service activities into its product offerings?

Sourcing risk: likelihood of a disruption that would impact the ability of a company to continuously supply products.

The processes needed to determine future actions required to operate an existing supply chain?

Tools that are taught to managers in “Green and Black Belt Programs?”

A type of process where the major product is produced or service provided?

The three criteria included in a triple bottom line?

The selection of suppliers?

The pipelinelike movement of the materials and information needed to produce a good or service?

Seeking to match what a competitor is doing while maintaining existing competitve position?

Means doing something at the lowest possible cost?

A type of process that moves products to warehouses or customers?

Strategy design 2 meet current needs w/out compromising future generations 2 meet their needs?

A program to apply the latest concepts in information tech to improve service productivity?

A measure calculated by taking the ratio of output to input?

Activity system maps are diagrams that show how a company’s strategy is delivered through a set of supporting activities

One or more specific marketing-oriented dimensions that clearly differentiate a product from competing products is __?

Processes involving the receiving of worn-out, defective, excess products back from customers?

Straddling: when a firm seeks 2 match what a competitor is doing by adding new features, services 2 existing activities?

Means doing the right things to create the most value for the company?