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BI Review
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1
The Customer Service Agent will verify crew member identification prior to the crew member boarding the flight.
True
False
2
The required report time is 45 minutes prior to scheduled departure when reporting for duty in base.
False
True
3
The A-FA informs the Captain that the “Cabin is secure to taxi” and closes the Flight Deck Door, to initiate __________.
Pre Departure Beverage
Passenger Count
Sterile Cockpit
Cabin Walk Thru
4
Only dogs may be service animals.
True
False
5
It is recommended that Flight Attendants do not donate blood within 72 hours prior to duty.
True
False
6
Safety, Passenger Comfort, and having a good time are the three principle elements that govern the Company’s flight oper
True
False
7
If a passenger has an allergic reaction to a service animal, the FA should ____________.
No actions are required.
The customer with the service animal will be rebooked on next flight.
Inform allergic passenger he can be accommodated on the next flight.
Put both the passenger and the service animal in the rear of the aircraft.
8
Using the trip pairing shown, what is the total duty (TDUTY) for the 3 day trip?
10 hours and 22 minutes
18 hours and 24 minutes
20 hours and 39 minutes
34 hours and 46 minutes
9
Prior to takeoff and landing during FAs required to check ________ during a compliance check.
Lavatories empty; aisle armrests are down; headrests are stowed
Overhead bins, wardrobes and closet are closed and latched; carry-ons etc
Passenger seat belts are fastened
All choices are correct
10
Which of the following are exempt from the (1) carry-on and one (1) personal item limit?
Crutches
Handbag
Backpack
Briefcase
11
The Highlights Page is where major changes included with the revision are detailed.
True
False
12
Sterile cockpit has ended when the Sterile Cockpit light is turned off.
False
True
13
The Passenger Disturbance Notice is available to distribute as a warning to passengers who refuse to comply with instruc
True
False
14
A safety demonstration be performed ________.
First flight of the day for the FAs
One time even if new passengers board
Before all the passengers have boarded
Before each takeoff
15
Child restraint seats be placed in the __________.
Aisle seat
Last row window seat
The guardian can choose
Window seat
16
What chapter is this page taken from?
56
2
11
5
17
When reporting for duty in base, a FA must check ____________.
Company email
All answers are correct
All required reading memos are read and complied with (Comply365)
Company Intranet
18
What is the chain of command onboard the aircraft?
First Officer, Captain, A-FA, B-FA
Captain, A-FA, First Officer, B-FA
A-FA, B-FA, First Officer, Captain
Captain, First Officer, A-FA, B-FA
19
A cabin walkthrough must be conducted ___________.
Every 20 minutes
Every 15 minutes
Every 10 minutes
Every 30 minutes
20
Four hi-low chimes is the takeoff imminent signal.
True
False
21
An approved Child Restraint System/seat must have a hard back, hard bottom, harness, and FMVSS label.
False
True
22
The B-FA gives the completed Passenger Count Form to the _________.
Flight Deck
Customer Service Agent
A-FA
Ground Crew
23
If the media player is inoperable, A-FA is responsible to read the Safety Demo.
True
False
24
To stow carry-on baggage under a passenger seat, __________.
There is no criteria
seat must be equipped with a suitable restraint bar that prevents sliding
Passenger pays the excess baggage fee prior to boarding the aircraft
The article must have the appropriate paperwork issued by gate agent
25
If a passenger requires the use of a POC during taxi, takeoff, and/or landing, they must be seated ______________.
In the last row of seats, aircraft left
In first class
In a window seat
In a bulkhead row
26
A content change bar indicates a procedure change or addition.
True
False
27
When the fasten seatbelt sign is turned off at the gate, FAs may get out of their seat.
False
True
28
Unless performing safety related duties, FAs will remain seated with their seatbelts and shoulder harnesses secured ____
Enroute (during flight)
During taxi, takeoff and landing
During Taxi only
All choices are correct
29
Under and passenger seat or in an overhead bin are the approved locations for carry-on baggage.
True
False
30
To pass an exam, you must receive a minimum score of _________.
85%
90%
70%
60%
31
All crew members are responsible to ensure a crew briefing has been given by the Captain.
False
True
32
A-FA may close the Boarding Door __________.
When all passengers have boarded
Before making the Boarding Introduction PA
When given permission from the Captain
The gate agent closes the door
33
The LAST approach is used to gain compliance from a passenger before notifying the Captain and issuing a written warning
True
False
34
The B-FA should notify the _________ if they find a discrepancy with their preflight?
Catering
Base supervisor
Gate agent
A-FA
35
A 3 point briefing be given when a passenger needs the assistance of another person to move __ in event of evacuation.
Out of the way
Expeditiously to an exit
Slowly to the correct seat
To the lavatory
36
When filling out the passenger count form, a child is _____________.
Under the age of 2
Between the ages of 2 through 18
2 years old and has not reached their 13th birthday (2-12)
Between the ages of 0 and 18
37
An example of a service animal is:
Ferret
Dog
Frog
Spider
38
To convey timely information, a ____________ is issued on an as-needed basis.
Change bar
Bulletin
Record of revisions
Revision
39
An approved Child Restraint System/Seat must have the following: _______________.
All choices are correct
Hard back, harness, FMVSS label, hard bottom
Soft top, hard back, side rails
Harness, AAA sticker, foot rests, waist buckles
40
When transporting prisoners, they must be seated in the _____________.
Rear-most seat with prisoner in the window seat
Forward-most coach seats with prisoner in the window seat
Middle of Cain, furthest from exits with prisoner in the window seat
No specified location as long as prisoner is shackled to the seat
41
During the post arrival security check FAs must check all overhead bins, underneath all the seats
True
False
42
What is the revision number for this page?
25
37
4
05
43
CRO stands for _____________?
Complains Resolution Official
Chicago Recycling Office
Complaint Resource Official
Compliance Resolution Officer
44
A duty day may be SCHEDULED up to __________ hours.
8
10
12
14
45
What is the report time for Wednesday the 7th based on this pairing?
0835
0920
1115
0645
46
Route to exit, assist without harm and time to exit are included in a 3 point briefing for a special assist passenger.
True
False
47
ACED stands for _____________.
Assessing, Commands, Emergency, Daily Routine
Assessing, Commands, Evacuation, Door Operation
A-FA, Crosscheck, Evacuation, Door Operations
A-FA, Commands, Emergency, Daily Routine
48
A passenger requiring the constant use of oxygen, Barefoot passengers, and Passengers that appear to be intoxicated
May be removed from first class
May be sat in the aft of the aircraft
May be refused transportation
None of these are correct
49
Passengersmaypurchase extra seat for a carry-on provided that the item is located in the window seat and properly secure
False
True
50
Compliance checks are required ________________.
After each safety announcement
When the Captain issues instructions to passengers
All choices are correct
When a passenger sign is illuminated
51
Remote controlled toys are prohibited at all times.
True
False
52
During boarding and deplaning, one FA may step off the aircraft to person safety related duties to ensure safety
False
True
53
FAs can provide assistance to special assist passengers by ____________.
Moving to and from the lavatories, including use of onboard wheelchair
Moving to/from seats during boarding/deplaning
All choices are correct
Presorting to eat, including opening packages and identifying food
54
A FA must comply with a Revision to the Flight Attendant Manual (FAM) by the revision’s effective date.
False
True
55
A permanent change in the manual is called a __________.
Revision
Record of Revisions
Change bar
Bulletin
56
A passenger may bring ____ carry-on and ____ personal item onboard the aircraft.
One (1) carry-on / one (1) personal item
Two (2) carry-ons / two (2) personal items
Two (2) carry-ons / one (1) personal item
Zero (0) carry-ons / zero (0) personal items
