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C1 Review unit 37 Flashcards | StudBud
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C1 Review unit 37
C1 Review unit 37
12 terms
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Business related vocabulary in connection with dealing with customers.
Flashcards
12 cards
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Questions
12
Answers
1
To improve the level of positive experience customers have
A solution for a specific, immediate purpose, often without prior planning
A permanent and universally applicable answer to a problem
2
Effective cybersecurity measures are essential
to keep cyber threats at bay
and protect sensitive company data
To prevent something undesirable from coming too close or having an effect.
To invite something closer.
3
Our biggest challenge this quarter is reducing customer
churn
by improving our after-sales support.
The process of rapidly engaging
The rate at which customers or employees leave a company.
4
We are confident that our new product launch will
meet your expectations
for innovation and market impact.
To fulfill or satisfy what someone anticipates or requires
To fail to live up to what was anticipated.
5
We are investing heavily in our new CRM system
to enhance customer satisfaction
.
To make customers feel less happy.
To improve the level of contentment and positive experience customers have
6
Before finalizing the proposal, please
loop the legal team in
; we need their approval on the terms and conditions.
To physically connect someone to a system.
To include someone in a discussion or communication chain
7
I'm heading to a client meeting now, but please
loop me in
on any developments regarding the server issue.
to pin down something
To keep me informed about a situation or progress
8
It's been difficult
to pin down
the exact cause of the software bug, despite extensive testing."
To identify or understand something precisely, especially after effort.
To physically attach something with a pin.
9
Our CEO always
makes a point of personally thanking
employees for their hard work during busy periods.
To make a deliberate and conscious effort to do something.
To avoid doing something specific.
10
As a sales executive, I'm constantly
on the go
, traveling between client sites and industry conferences.
Being very busy and continuously moving or working.
Being stationary and inactive.
11
During the negotiations, it's crucial
to stand your ground
on the core terms, even if the client pushes back.
To physically move from your position.
To refuse to change your position in an difficult situatiion
12
Management decided
to turn a blind eye to
the protocol , given the exceptional circumstances of the deadline.
To intentionally ignore something undesirable or problematic.
To physically close one's eyes to avoid seeing something.
