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Chapter 19 Managing The Public Relations Function Flashcards | StudBud
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Chapter 19 Managing The Public Relations Function
Chapter 19 Managing The Public Relations Function
21 terms
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StudBud Administration
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Public Relations#Lobbying
Flashcards
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Questions
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Answers
1
Public relations is
a paid non-personal message
a free news story
the maintenance of goodwill
2
Publics refer to
Community
Media
Government
Internal and External Stakeholders
3
Public relations aims to have
Neither positive or negative
negative communication
both positive and negative communication
positive communication
4
Publicity refers to
Free news stories
Free events
Free products
Free advertising
5
Public Relations is only used by companies and businesses.
True
False
6
One difference between marketing and PR is
Marketing gains publicity; PR targets customers
PR sells products and marketing sells organisations
Marketing builds reputations, PR promotes image
PR focuses on whole business; marketing focuses on customers
7
Radio, television and online newspapers are referred to as
Social media
Audiences
Media
News services
8
Inviting a famous blogger to visit the hotel, and building a relationship is considered as:
Publicity
Public Relations
9
Public Relations can help a business by
Selling products
None of the above
Promoting a positive image
Destroying a businesses image
10
A TripAdvisor review should be considered as publicity?
True
False
11
Lobbying occurs when a person or a group tries to
increase company sales.
influence government decisions.
win an election.
decorate an entryway.
12
Public relations is different to marketing?
Yes
No
13
The blog post that the famous blogger has written about your hotel is considered as:
Publicity
Public Relations
14
A company delivering a statement about the food poisoning incident that happen last week.
Advertising
Promotions
Communication
None of the above.
15
Public relations can be
Unplanned
Planned
All of the above
Focused on goodwill
16
To inform the media of an event, Public Relations managers send
Email
Phone call
Letter
Media release
17
What is Publicity?
The same as advertising.
Managing relationships with publics.
A company's department in charge of communications.
What the publics say about an organisation.
18
What is Public Relations?
All of the above.
A form of communication.
maintaining an image for an organisation.
Creating trust with publics.
19
A positive image can help a business
Avoid tax
Decrease market share
Reduce sales
Gain credibility
20
A company sending a newsletter to customers about a food promotions is considered as:
Communication
None of the above
Advertising
Promotions
21
What has a major influence on Global Public relations methods?
Social media and technology
Human Resources
Entertainment
Management