Which of the following is not included in a good job description?

the training you must have already completed

outlines duties and responsibilities of a position.

Your client base is made up of:

the customers who are loyal to you.

It is recommended that when you are not busy serving clients, you pitch in to:

help with whatever needs to be done in the salon.

A terrific way to build business is to:

foster local business referrals.

income in addition to your regular compensation.

To make sure you always have enough money, it is recommended that you:

keep track of where your money goes.

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Ch 21 On The Job

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Questions 28

Answers

1
When networking, ask questions, take advice, ____ and consider all your options.
talk about your successes
talk about your goals
talk about your skills
listen to people's comments
2
Your job is to be the client’s:
marriage or relationship counselor.
nail technician.
psychiatrist.
friend.
3
To be successful in sales, which of the following is not needed?
apathy
a good personality.
ambition.
determination.
4
Which of the following is an alternate term for ticket upgrading?
downselling services
upselling services
wholesaling
retailing
5
What is the usual amount to tip?
15 percent
25 percent
10 percent
20 percent
6
When you earn a salary, you are typically paid:
a set amount each week.
a percentage of the revenue you generate from retail sales.
a combination of tips and commission.
percentage of the revenue generated by performing services.
7
Which of the following is not included in a good job description?
the attitudes the salon expects you to have
the training you must have already completed
the duties and responsibilities of the job
the opportunities that are available to you
8
A job description:
lays out the terms of employment.
A job description:explains the policies of the salon.
outlines duties and responsibilities of a position.
lists the extra daily duties assigned to each employee.
9
After the initial evaluation, evaluations are scheduled:
every 90 days.
every 6 months.
once a year.
every 3 years.
10
Getting to work on time shows respect not only for your clients, but also for:
yourself
your roommate.
your friends.
your coworkers.
11
The first step in selling is to:
determine the client’s needs.
recommend products.
know your products.
sell yourself.
12
Being a team player does not include:
coming in a little earlier to help a teammate.
sharing your knowledge.
ignoring your own success.
staying a little later to help a teammate.
13
Which approach focuses emphatically on why a client should buy the product?
A soft sell approach
A hard sell approach
An apathetic approach
A stress-free approach
14
Your client base is made up of:
the one-time customers you serve.
every customer for whom you provide services.
the customers who are loyal to you.
every customer who comes into the salon.
15
The act of recommending and selling quality products to clients for at-home nail care is called
retailing.
marketing.
wholesaling.
ticket upgrading.
16
Who among the following is not a good resource for obtaining feedback on your progress?
your salon manager
your clients
key coworkers
your best friend
17
It takes ______ to successfully sell retail products to nail clients.
a pessimistic attitude
smart promotional pricing
unreasonable expectations
client incentive rewards
18
It is recommended that when you are not busy serving clients, you pitch in to:
help with whatever needs to be done in the salon.
make appointments.
clean up the reception area.
fold towels.
19
As you serve your clients, it is recommended that you:
arrive on time most of the time.
put yourself first.
avoid continuing education.
be true to your word.
20
After you have your job description, it is important that you:
perform only those duties you enjoy.
be sure you understand it.
set it aside and never look at it again.
refrain from asking questions about it.
21
It is recommended that staff meetings be used to:
perform client consultations.
talk about the previous evening’s activities.
make decisions about new hires.
help build team loyalty.
22
A terrific way to build business is to:
not waste money on business cards.
foster local business referrals.
avoid public speaking.
make "check-in" calls annually.
23
Tips are:
part of your regular compensation.
income in addition to your regular compensation.
considered part of your salary.
deducted from your salary.
24
It is recommended that you resist all temptations to:
resolve conflicts.
share knowledge.
gossip.
pitch in.
25
To make sure you always have enough money, it is recommended that you:
refrain from developing a budget.
live in the moment.
live on credit cards.
keep track of where your money goes.
26
Which of the following is not a standard form of compensation for nail techs?
commission only
salary only
salary plus commission
tips only
27
Salon management should be _______ to the staff and clients.
indifferent
loyal
patriotic
insincere
28
When the client offers to buy, you should:
quit selling.
charge her more.
switch from a hard to soft sell.
switch from a soft to hard sell.

Ch 21 On The Job Flashcards | StudBud