stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Pathway To Success StateBoard Theory Review Flashcards | StudBud
Explore
/
Pathway To Success StateBoard Theory Review
Pathway To Success StateBoard Theory Review
45 terms
·
StudBud Administration
·
14 plays
Imported from external platform
Flashcards
45 cards
F
Practice quiz
P
Host live
L
Questions
45
Answers
1
Showering, brushing your teeth and shampooing your care are all examples of personal:
Growth
Hygiene
Ethics
Esteem
2
A document that provides details of your work history, education and qualifications for a position
Cover letter
Resume
Portfolio
Job description
3
Identify the open-ended question:
“Is the water temperature too hot?”
“Would you like some coffee?”
“Are you getting a manicure?”
“Explain your normal hair care routine?”
4
What communication uses body gestures and eye movement to send and recurve information
Non-verbal
Verbal
Active
None of the above
5
Your personal assessment of self-worth is your
Non-verbal communication
Stress
Verbal communication
Self-esteem
6
An agreement between you and an employer that states that if you decide to leave the Salome you will not work in another
Verbal
Written
Text
Single
7
A________ is required when seeking financial assistance to open your salon:
Resume
Business plan
Business referral
Credit plan
8
Finding solutions to your guests concerns and developing a mental picture of your guests expectation is determined durin
Consultation
Retailing
Service
Greeting
9
A document the employer provides that gives specific information about a job, including the qualifications or skills
Cover letter
Job application
Job description
Resume
10
Budgeting, employee management, inventory and purchasing are necessary skills in
Salon service
Stylist performance
Stylist skills
Salon operation
11
Marketing can include which type of communication
Visual
Written
All of the above
Verbal
12
Marketing to your desired demographic
Awareness market
Value market
Appreciation market
Target-market
13
Being respectful of other, ethical and honorable are traits of
Impression
Professionalism
Assertiveness management
Communication
14
An organized system to track all business transactions and expenses
Business operation
Record communication
Record keeping
Salon operation
15
What is an arrangement in which two or more parties agree to share all costs, profits, and responsibilities of a busines
Corporation ownership
Partnership
Booth rental
Individual
16
Individuals hired and compensated by a company to provide services:
Customers
Personnel
Guests
All of the above
17
The benefits of guest retention can include growth of paycheck, job security and:
Building marketing promotion
Lowering average ticket price
Reducing guest return
Developing guest loyalty
18
__________ is using verbal and non-verbal cues to show you are interested in the conversation
Active listening
Pretend listening
Evaluative listening
Partial listening
19
Certain regulatory agencies and taxing laws require that you maintain correct:
Stylist records
Guest records
Color records
Business records
20
The movement and position of your body is a communication skills
Body language
Verbal communication
Active listening
Poor attitude
21
Percentage of total dollars you receive from services and retail products sold is?
Commission
Retail
Hourly
Expenses
22
What is a strategy to use so that your guest returns within a specified time for their next service
Referral
Rebooking
Retailing
Networking
23
To set, monitor, and achieve a personal or organizational desired end-point within a specific time frame:
Ethics
Schedule
Goal
Appointment
24
Connecting with potential guests in a social setting is
Retailing communication
Retention
Networking
Non-verbal
25
A policy purchased to protect from risk of loss
Lease
Taxes
Insurance
Partnership
26
Keeping and using a cancellation list, and the perception it creates for your guest, is an example of:
Value-added service
Irrelevant service
Up-selling service
Appointment service
27
___ is when a stylist rents space in an existing establishment and had the ability to independently generate revenue
Partnership
Booth rental
Corporation
Salon rental
28
The money a typical question spends on services and products during their salon visit determines?
Retail ticket
Tip
Spending ticket
Average ticket
29
Scheduling your guests next appointment while they are still at your station
Soft-selling
Hard sell
In-the-chair rebooking
Consultation rebooking
30
Describing your recommendations in a clear, detailed way so that your guest understands your vision is a form of
Body-language
Non-verbal communication
None of the above
Verbal communication
31
Paraphrasing uses your:
Words of summarize what you heard
Expertise to up-sell a service
Hands to perform a service
Eyes to read your guests body language
32
A form of ownership by a group of people that require the highest level of legal consideration and is organized by lawye
Partnership
Joint
Corporation
Individual
33
An extremely important skill that affect your retention referrals and rebooking control impressions and experiences
Guest service cycle
Guest stylist cycle
Guest growth cycle
Guest maintenance cycle
34
Running late, deadlines, or personal issues can be demanding situations that can be cause:
Comfort
Stress
Relief
Passion
35
Pictures of your best work, awards or certificates displayed professionally in an album of electronic folder:
Resume
Job description
Portfolio
Profile
36
The steps you take to ensure your guest always leaves with a positive impression
Negative impression
Positive impression
Impression management
Organized impression
37
An individual who has total responsibility for all profits and losses of a business
Corporation
Joint owner
Sole proprietor
Partner
38
Gaining new guest through word-of-mouth recommendation
Guest referral
Guest retention
Guest up-selling
Guest re-booking
39
All people in cosmetology field wear bright, vibrant hair color. This is an example of a/an:
Stereotype
Reality
Experiment
Fact
40
Shampoo and conditioner your guest purchases to maintain their hair style at home:
Retail supplies
Janitorial supplies
Service supplies
Manufacturer supplies
41
Supplies used in daily salon operations:
Consumption
Inventory
Stocked
Management
42
An image of trademark that represents you or your business
A brand
Impression
Networking
43
Recommending that your guest adds some highlights and/or lowlights to their existing hair color, is known as
Guest referral
Up-selling
Guest request
Average ticket
44
A _______ should include the Guests name and contact information, along with the original requested time and date of app
Stylist list
Request list
Appointment list
Cancellation list
45
The moral standards that guide a persons conduct:
Attitude
Self-worth
Ethics
Self-esteem