RIF Customer Service & Sales Part 1

Greeting and making a connection with the customer as soon as possible sets the tone for a great experience.

The customer has done their research and is ready to compare options to prepare for purchase.

Allows customers to scan, pack, and pay for their merchandise without the assistance of a store cashier.

Nearly 70% of the top 250 U.S. retailers have stores, ecommerce or support functions in countries around the world.

What typically provides customers with a way to browse and purchase products and services that the company offers?

Quantifiable information, such as household size, resident ages, income, education, occupation, and places of residence.

Retailers support one in four U.S. jobs and at least 1% of jobs in every state.

Retail is one of America's largest industries.

Describes a grower of potatoes.

A customer who views shopping as a fun occasion, rather than looking for specific merchandise or services.

5. The customer has a ______ customer service experience and ______ from the retailer again.

An interconnected system of approaches for meeting the goal of retailing - physical store/direct or phone sales/apps/etc

A customer who needs to be the first to purchase the newest items. Has an early adopter mindset.

Retailers are often not on the forefront of technology development.

Specialized barcodes that contain product or store information - can be scanned with a smartphone to access the data.

Associated with specific merchandise and may be offered at multiple retailers.

An internal or external cue of results in the recognition that a product or service is needed.

A profile to help you identify the type of retail environment you'd like to work in & the type of work you'd like to do.

... a user who has established credibility in a specific industry or content area, has access to a huge audience...

Verify that the needs were met. Ask if there are other ways that you can help. Thank the customer for shopping.

Produces finished products, such as toys or frozen hamburger patties.

What software application is designed to run on small wireless devices such as smartphones, tablets, or smartwatches?

The overall impression gathered from information that is seen, heard, and experienced by customers.

Integrates the channels to create a seamless consumer experience through the use of technology.

The unique way that an organization's employees interact with each other and the customers.

A business owned by shareholders through publicly traded stock.

Retail helps communities by volunteering, joining civic organizations, providing community education, etc.

Typically a single store or a small, regional chain, these retailers are able to tailor their offerings.

... the customer reflects on whether the product or service met their expectations...

3. The customer ______ a buying option - either in a store or ______.

A customer who checks out prices different stores or compares retailer ads.

Buys large quantities of finished products directly from the manufacturer and then sells smaller amounts to retailers.

Influencers have a big voice in the retail marketplace today.

Be attentive. Listen carefully. Pay attention! Be patient.

A customer that is loyal to specific stores based on repeated and valued positive experiences.

What are interactive computers with customized software that provides access to information and applications?

2. The customer _______ different _______ options.

To provide customers with the merchandise and services they want - when, where, and how they want to purchase them.

4. The customer ______ or does not like their store or online ______.

The process of selling products and/or services to customers to earn a profit.

The reason someone behaves a certain way, influences the way consumers make purchase decisions.

Offers customers the opportunity to interact with the multiple options in their ecosystem.

People who purchase goods or services from a business.

An extension of the company brand, a benefit of doing business with them.

... retailer reputation, customer service quality, price, product availability, and other factors...

Uses technology to electronically display digital images, video, web pages and text.

A customer that wants to find out what's trendy before making a purchase.

Attitudes and expectations about an experience.

1. The customer has a _______ or ______.

... the person begins to consider ways that their wants and needs could be satisfied.

6. The customer ______ others about the good experience and becomes a ______ shopper.

Typically limited to a single or small number of investors - can be large companies with many retail locations.

A license granted to another entity to retail a company's products or services in a particular area.

Can not be physically owned by the customer - intangible.

A customer whose mindset allows quick purchase decisions, often for inexpensive items that do not have high importance.

Merchandise that is a physical good - can be bought and sold.