The accounts and finance department is responsible for;

Monitoring the income & expenditure of the establishment

A benefit of a mobile payment system is that it;

Allows customers to make payments on their smartphones

You experience an unpleasant confrontation with a customer. Your first reaction should be to;

Listen to what the customer has to say

Appropriate personal presentation standards required in the hospitality industry include;

Suitable uniform, minimal make up & jewelry & clean body

Encourage people to express opinions on a topic.

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Source and use Information on the Hospitality Industry

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Unit SITHIND201 in hospitality course, food and beverage.

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Questions 10

Answers

1
Communication methods used in the Hospitality industry may include;
All of the above
Non verbal methods
Written methods
Verbal methods
2
The accounts and finance department is responsible for;
The supply of food & drinks to customers
Attracting, training & keeping employees
Answering phonecalls & taking messages
Monitoring the income & expenditure of the establishment
3
A benefit of a mobile payment system is that it;
Allows customers to make payments on their smartphones
Allows businesses to greet their guests at any location
Provides an online reputation for business
Lowers up front investment in technology for businesses
4
You experience an unpleasant confrontation with a customer. Your first reaction should be to;
Stand up for yourself, customers wrong
Call in a colleague for moral support
Take immediate action
Listen to what the customer has to say
5
When using the internet to gather information, what should you make sure you do?
Take down everything
Be clear about the terms of your search
Keep the certificates of sites visited
Make sure you visit every page on sites viewed
6
Appropriate personal presentation standards required in the hospitality industry include;
Dirty hands, minimal jewellry & lots of perfume
Dirty hair, body odour & a clean uniform
Clean hair, heavy makeup & minimal use of perfume
Suitable uniform, minimal make up & jewelry & clean body
7
What is acceptable to constructively criticise about a colleague?
Their religious beliefs
Their ideas
Their cultural beliefs
Their age
8
Open questions;
Encourage people to express opinions on a topic.
Are always the best questioning method.
Are good for obtaining a quick confirmation of fact.
Invite a limited response, such as yes or no.
9
Which is an example of an internal customer?
Interstate guest
Overseas guest
Member from the local tourist board
Collegue
10
Which of the following are Australia's largest manufacturing industries?
Meetings, conferences & events
Entertainment industry
Food & beverage production
Tourism & travel

Source and use Information on the Hospitality Industry Flashcards | StudBud