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Food Service Weeks 1-7 (part 1)
Food Service Weeks 1-7 (part 1)
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Answers
1
what are usually bargaining issues?
economic issues
management rights
working conditions
job security
2
what are the five management functions
staffing, charting, ordering, overseeing, managing
organizing, managing, controlling, directing, preparing
planning, manage, execute, facilitate, controlling
planning, organizing, staffing, directing, controlling
3
what does DMAIC stand for?
define, measure, analyze, improve, control
Don't make anyone include children
disciplined, management, assurance, idealize, create
During Mondays, am I crazy?
4
what is adequate disclosure?
enough information explained so reader can understand financials
all must be shared that makes a difference in the financials
moderation in recording transaction and assigning values
once business selects accounting method it can’t be changed
5
when did the Vocational Rehabilitation act begin?
1973
1938
1986
1978
6
who is concerned with taxes?
government
BOD
owner
manager
7
what is the going-concern concept?
US dollars for USA
the business will continue indefinitely
time of cash inflow/outflow vs when earned and expenses when incurred
recording or valuing assets in money at time of transaction
8
what is the purpose of the selection?
internal and/or external hires
for an oranganization/team/job to sell, coach, or delegate
to find best candidate
9
what does self-operation mean?
rights granted to mark a company's concepts
foodservice operation is managed by a company employee
an agreement bewtween two or more persons to do or not to do something
10
what are the criteria components of the Malcolm Baldridge Award?
market-only focus, management styles, new practices implemented
management, employee retention, customer focused, diversity
leadership, strategic planning, customer/market focus, human resource focus
leadership, management, HR focus, business practices, community efforts
11
what is a characterist of an effective performance appraisal system?
due process
standardization
job-related criteria
performance expectations
12
table d'hote is when items are priced at an individual rate
True
False
13
who has the ability to meet wages?
analysts
government
employee
BOD
14
What is the difference between efficiency and effectiveness?
effectiveness is doing things right; efficiency is doing the right thing
authority is doing things right; effectiveness is doing the right thing
efficiency is doing things right; authority is doing the right thing
efficiency is doing things right; effectiveness is doing the right thing
15
what type of skills are required for technical skill?
requires effective communication
ability to understand the orf within the enviromental context
specialized knowledge/analytical ability/ expertise in tool/procedure use
16
What is one of the functions that the control performs?
control affects output
effective and efficient in accomplishing objectives
functions without legal and regulatory constraints
provides a baseline
17
what is the proper flow for the marketing channel?
manufactureres, producers, customers, suppliers, distributors
distributors, producers, manufacturers, supplies, customers
customers, producers, manufacturers, distributors, suppliers
producers, manufacturers, distributors, suppliers, customers
18
what is the vocational rehabilitation act?
affirmative action in hiring and accomodation provisions for the handicap
broadens gender discrimination to include pregnancy/childbirth
prohibits discrimination based on citizenship or nationality
requires payment of minimum wage and overtime pay, restricts child work
19
a broker does independent sales and contracts with manufacturers and processes to sell to wholesalers and/or operators
True
False
20
What is the purpose Taft-Hartley Act?
federal govt behind employees efforts to organize and bargain collectively
anti-injunction, restricted employers from federal injunctions
balance the powers of labor and management
labor racketeering organizations and employers were denying employee rights
21
what are some factors that affect menu planning?
food waste, worker satisfaction, socioeconomic
customer satisfaction, socioeconomic, sustainability
customer satisfaction, sociocultural, food habits, sustainability
management decisions, government regulations, sociocultural
22
what is an operating ratio?
ability to pay bills when due
productivity or efficiency
ability to meet long term obligations
measures success of operation to generate profit and control expenses
23
what is the advantage/disadvantage of a limited liability company (LLC)
avoids double taxation/costly and time consuming to create
ease in transferring/unlimited liability
can have multiple owners/higher tax rate then C corporation
limited liability/less than 75 stockholders
24
what is the fair labor standard act?
forbids discrimination against employees between 40 and 70 years of age
requires equal pay for equal work regardless of gender
forbids discrimination on the basis of race/color/religion/gender/origin
requires payment of minimum wage and overtime pay, restricts child employ
25
What definition is correct for centralized purchasing?
cash and carry, low prices
external organization joining various purchases together to get a discount
purchase for immediate consumption
specified dept purchases for all depts in organization
26
what is the ISO 9000?
a process that is manipulated to cater to each business
a national quality award in the US
Interior service order that describes how managements should run
related international standards on quality management developed by the ISO
27
what are some actions that interpersonal roles partake in?
ceremonial duties, responsible for the work of the staff, hiring, training
focus on effectiveness, aware of industry changes, make decisions abt staff
decision to change, responds to situations, develop contracts
28
what is the fundamental equation?
US dollars for USA
recording or valuing assets in money at time of transaction
assets equal liabilities plus owner’s equity
the business will continue indefinitely
29
authority is delegated from the top level to lower levels of management
True
False
30
what are some actions taken by decisional roles?
focus on effectiveness, aware of industry changes, make decisions abt staff
decision to change, handles situations beyond their control
ceremonial duties, responsible for the work of the staff, hiring, training
31
what are some techniques to assess customer satisfaction?
not caring, being rude, having below par service
audits, talking with guests, exit interviews, focus groups
mystery shopping, entrance interviews, talking with workers
32
what is technical skill?
interpersonal skill working with people and their behaviors
ability to view the organization as a whole
understanding proficiency involving methods or techniques
33
Pareto analysis is also known as 80-20 rule
False
True
34
the purpose of an ingredient room is designed for measuring ingredients to be transmitted to the various work centers
True
False
35
A la carte is when food is priced together and put into a meal/combo
True
False
36
what is common-size statements?
point at which cost = revenue
compare results over time or to a benchmark
relationship with 2 assets
data presented in %
37
what is the definition of staffing?
the recruitment, selection, training, and development of people
function concerned with individual and group behavior
ensuring that plans are being followed
Organizational objectives and procedures
38
what are a few important factors for production sheet planning?
weather, actual yield, quantity to prepare, the unit, menu item
time schedule, menu item, prep quantity, substitutions, actual yield
the unit, production date, meal, customer count, employee assignments
production date, special instructions/comments, meal, weather
39
what is the civil rights act?
specifies workplace safety rules
forbids discrimination against employees between 40 and 70 years of age
affirmative action in hiring and accommodation provisions for the handicap
forbids discrimination on the basis of race/color/religion/gender/origin
40
which is one point of Deming's 14-point system for quality?
create culture of continual improvement
eliminate quotas
don't pick suppliers solely based on price
focus on quality not quantitity
41
what are disadvantage(s) of C corporation ownership type?
costly and time consuming; double taxation
increased control
easy to fun
mass amounts of liability
42
when did the equal pay act become law?
1970
1964
1963
1967
43
who makes sure the financials are accurate?
analysts
owner
government
BOD
44
what are the three types of specification?
technical, standard, approved brand
technical, approved brand, performance
customer, approved brand, performance
vendor, performance, technical
45
when did the civil rights act become law?
1970
1964
1973
1967
46
why does orientation happen in the job?
to find the best candidate
for organization/team/department to explain how the job works
internal and external hiring
47
What group decision making method definition is correct?
delphi: panel of experts
nominal: problem presented; members write up solution; vote on best
interacting: group convenes a single time to share feedback
focus: group members discuss/negotiate/build consensus of alt action
48
what is the correct order of the communication process?
send message, decoded, send message, encoded, understanding, feedback
transmitted, decoded, encoded, send message, understanding, feedback
send message, encoded, transmitted, decoded, understanding, feedback
encoded, send message, transmitted, decoded, understanding, feedback
49
what type of resources are examples of facilities
equipment and space
skills and labor
information and money
supplies and food
50
why is quantity of meals an important output?
all the other outputs influence quantity so its basically the sum
the more meals you make the lower cost because of donating
because making too many meals is impossible
impacts both financial performance and customer satisfaction
51
what are the advantage(s) of C corporation ownership?
easy to initiate and discontinue
costly and time consuming
limited ability of owners; ease in transferring ownershop
unlimited personal liability
52
what is managerial accounting?
reporting transactions, creating balance sheets, and income statements
uses historical and financial data to plan; change plans to meet goals
determing and interpreting costs; control expenses in operations
53
the two types of networks is:
Program evaluation and review technique (PERT)
return of investment (ROI)
Critical path method (CPM)
Game processing unit (GPU)
54
how is the concept of balance defined?
managerial adaptation to change enviroment/politics/social/tech changes
adequate info is available to assure results of decision
occurrence of future events cannot be predicted
informal communication channel in which info is passed from employees
55
what is the purpose of the manager role?
berate employee
focus on customer disatisfaction
help create the vision
focus on employee retention
56
what definition matches for production demand?
selecting a forecast model for a foodservice operation can be difficult
efficient foodservice operation requires estimated guest # or serving #
forecasting not only is a production function but also for procurement
adequate historical record constitute the basis for most forecasting
57
Quality grades relate to the palatable qualities of beef, such as tenderness, while yield grades are for the cut type
False
True
58
what is conservatism?
costs of an assets purchase and installation allocated over its life
enough information explained so reader can understand financials
moderation in recording transaction and assigning values
record revenue and expenses in the accounting period they occur
59
top skills for purchasing managers is interpersonal communication, customer focus, decision-making, negotiation,
False
True
60
what conditions should be considered in making decisions?
risk
staffing
uncertainty
certainty
61
what are some government agencies that help with regulations?
dept of homeland security
department of agriculture and commerce
CDC
Dept of Health (FDA)
62
what is break-even analysis?
data presented in %
point at which cost = revenue
relationship w 2 assets
compare results over time or to a benchmark
63
what are advantages of sole proprietorship?
increased sources if knowledge, ability, and capital
personal liability
access to cash may be limited
least costly form of ownership; easy to initiate and discontinue
64
Responsibility is the obligation to perform an assigned activity or see that someone else performs it
True
False
65
state of their investment?
manager
creditors
owner
employee
66
what is the definition of the organizing?
the recruitment, selection, training, and development of people
function concerned with individual and group behavior
ensuring that plans are being followed
process of grouping activities, delegating authoriy to accomplish activitiy
67
what is an ability to needed for conceptual skill?
interpersonal skill working with people and their behaviors
ability to understand the organization within the enviromental context
understanding proficiency involving methods or techniques
68
what is a union steward?
ability to produce accurate results
elected to represent other union members in their relations w/ managers
organizers who apply for positions in non-unionized companies and when hire
voluntary or involuntary termination of a job
69
what are the roles for decisional managers?
monitor, disseminator, spokesperson
entrepreneur, distbance handler, resource allocator, negotiator
figurehead, leader, liaison
70
what are the aspects of menu psychology?
eye gaze, mouth feel, smell, and touch
spacing/grouping, hard-to-read, hard-to-pronounce food, and size/style
primacy, color, sense of smell, and reading difficulty
primacy/recency, eye gaze, font size/style, color/brightness, and spacing
71
what definition matches for historical records?
adequate historical record constitute the basis for most forecasting
selecting a forecast model for a foodservice operation can be difficult
forecasting not only is a production function but also for procurement
efficient foodservice operation requires estimated guest # or serving #
72
what are some principles of ISO 9000?
team member focused, community, no standard
poor product, poor management, poor service
employee-driven, increase profits, expedite service
customer focus, leadership, involvement, process and systems approach
73
what is matching revenues and expenses?
record revenue and expenses in the accounting period they occur
costs of an assets purchase and installation allocated over its life
once business selects accounting method it cant be changed
enough information explained so reader can understand financials
74
Static menu is offered every day while single-use menu is when the menu rotates to offer different items
True
False
75
what is the occupational safety and health act?
specifies workplace safety rules
prohibits discrimination based on citizenship or nationality
broadens gender discrimination to include pregnancy or childbirth etc
affirmative action in hiring and accomodation provisions for the handicap
76
what are methods of group decision making
nominal groups
focus groups
delphi groups
interacting groups
77
what definition matches for forecasting models?
adequate historical record constitute the basis for most forecasting
selecting a forecast model for a foodservice operation can be difficult
forecasting not only is a production function but also for procurement
efficient foodservice operation requires estimated guest # or serving #
78
What definition is correct for independent purchasing?
cash/carry, low prices
external org joining various purchases together
specified dept purchases for all depts in org
dept in org authorized to purchase
79
what is the equal pay act?
requires equal pay for equal work regardless of gender
specifies worplace safety rules
forbids discrimination on the basis of race/color/religion/gender/origin
forbids discrimination against employees between 40 and 70 years of age
80
What is a system?
designed to have a established arrangement
designed to accomplish an objective
designed to increase time to complete a task
systems are above subsystems
81
cost benefit is when you compare cost and benefit of possible solutions
False
True
82
what is the definition of planning?
process of grouping activities, delegating authority to accomplish activity
the recruitment, selection, training, and development of people
Function concerned with individual and group behavior
organizational objectives and procedures
83
what is more important: flow of resources or basic elements?
basic elements
flow of resources
84
what is greenwash
any resource required to accomplish objectives of the system
parts are blended together into a unified whole
where two systems or subsystems come in contact with each other
inaccurate or misleading information distributed by an orgsanization
85
what are outputs of the foodservice system?
meal quantity and quality
marketing accountability
customer and employee disatisfaction
86
how is recruitment/sourcing done?
for an oranganization/team/job to sell, coach, or delegate
to find the best candidate
internal/external
87
what are the tools used in process improvement?
benchmarking, cause and process analysis, data collection, and project plan
quality assurance, ISO 9000, and benchmarking
lean method, kaizen and six sigma
reengineering, theory of constraints, and quality assurance
88
how many essential steps are there in lean?
5
4
14
6
89
who has the ability to pay bills?
analysts
government
employee
creditors
90
What are some dry heat cooking methods?
pan frying, rotisserie cooking, boiling
deep fat frying, barbecuing, blanching
broiling, roasting, grilling
oven frying, baking, steaming
91
what is the difference between efficiency vs effectiveness?
doing things right vs doing the right things
doing the right things vs doing things right
92
yield grades are for beef to provide a nationwide uniform method to identify cutability differences among beef carcasses
True
False
93
when did the age discrimination in employment act become law?
1967
1978
1973
1970
94
what is the goals of JIT purchasing?
reduce the inventory amount in the storage and production areas
increase the lead time required for ordering a product
increase the cost of purchased materials
secure a steady flow of raw materials
95
what are the impacts of globalization?
economics (tariffs, common markets)
sociocultural, culture and values of each country
political/legal (subsidies, quotas, alliances)
technological
96
Change the processes, focus on the customer, and employee empowerment are all components of total quality management
True
False
97
The joint commission is an independent, not-for-profit organization that sets standards for/accredits healthcare orgs.
False
True
98
what is kaizen?
A Chinese philosophy that emphasizes daily growth in every aspect
A Korean philosophy that emphasizes daily growth in every aspec
An American philosophy that emphasizes daily growth in every aspect
A Japanese philosophy that emphasizes daily growth in every aspect
99
Which is a definition for quality assurance?
improving customer satisfaction while promoting positive change and culture
procedure that defines and ensures maintenance of standards for a product
disciplined, data-driven approach for improving quality by removing defects
focused philosophy for providing leadership, structure, training, etc
100
when did the immigration reform and control act begin?
1964
1938
1986
1963
101
what is the difference between proprietorship, partnership, and a corporation?
two or more ppl vs ownership held by stockholders vs single individual
single individual vs two or more people vs ownership help by stockholders
ownership held by stockholders vs single individual vs two or more people
102
what is cost accounting?
reporting transactions, creating balance sheets & income statements
determing and interpreting costs; control expense in operations
uses historical and financial data to plan; change plans to meet goals
103
what does OSHA stand for?
occupational safety and health administration
occupational safety and haven administation
Oh snap, hella ass
octopi stay having assumptions
104
what is financial accounting?
determing and interpreting costs; control expense in operations
uses historical and financial data to plan; change plans to meet goals
reporting transactions, creating balance sheets & income statements
105
what is the definition of directing?
ensuring that plans are being followed
process of grouping activities, delegating authority to accomplish activity
organizational objectives and procedures
function concerend with individual and group behavior
106
how many standard deviations is 6-sigma from the mean
6
8
5.5
7
107
Def:selling price, number of customers, market availability, and almost anything else that might influence item forecast
casual model
exponential smoothing
subjective model
108
The five aesthetic factors are flavor, texture, consistency, color, and shape
True
False
109
what tools are used for process analysis
flowcharts, value stream mapping, and failure mode
histograms and scatter grams
outside review and internal responses
bar graphs and scatterplots
110
what is the definition of ASQ?
pushing out product as quickly as possible with possible defects
characteristics of a product or service is its ability to satisfy needs
providing quality despite what the customer may want or need
product or service that is free of defects
111
What is conceptual skill?
interpersonal skill working with people and their behaviors
understanding proficiency involving methods or techniques
ability to view the organization as a whole
112
What is the purpose of the Landrum-Griffin Act?
anti-injunction, restricted employers from federal injunctions
balance the powers of labor and management
federal govt behind employees efforts to organize and bargain collectively
labor racketeering organizations and employers were denying employee rights
113
what is one example of outputs in the foodservice systems model?
menu planning
labor cost
worker satisfaction
quantity of meals
114
what is the pregnancy discrimination
prohibits discrimination based on citizenship or nationality
broadens gender discrimination to include pregnancy and childbirth
requires equal pay for equal work regardless of gender
requires payment of minimum wage and overtime pay, restricts child work
115
what is required for human skill?
specialized knowledge/analytical ability/ expertise in tool/procedure use
Requires effective communication
ability to understand the organization within the environmental context
116
what is informal purchasing?
spending money with no regard to budget or price
competitive bid that is optional for private foodservice
required by gov. supported foodservice
price quotations are given and orders made by phone and/or salesperson
117
interpersonal roles focus on relationships
False
True
118
what is the purpose of commercial foodservice?
selling food at a location in general
selling food for profit is the secondary activity
selling food for profit is the primary activity
119
what category does the menu go under in the expanded systems model?
feedback
control
input
output
120
what is the definition of controlling?
the recruitment, selection, training, and development of people
ensuring that plans are being followed
organizational objectives and procedures
process of grouping activites, delegating authority to accomplish activity
121
What definition is correct for warehouse club purchasing?
specified dept purchases for all depts in organization
dept in organization authorized to purchase
cash and carry, low prices
purchase for immediate consumption
122
what is the purpose of the Norris-LaGuardia Act?
federal govt behind employees efforts to organize and bargain collectively
balance the powers of labor and management
anti-injunction, restricted employers from federal injunctions
forbids yellow-dog contracts, requires workers to state they were not membe
123
what is an example of moist heat cooking?
boiling, simmering, stewing
poaching, baking, broiling
steaming, pan frying, barbecuing
blanching, braising, roasting
124
what is depreciation?
all must be shared that makes a difference in the financials
enough information explained so reader can understand financials
once business selects accounting method it can‘t be changed
costs of an assets purchase and installation allocated over its life
125
what is human skill?
ability to view the organization as a whole
an understanding proficiency involving methods or techniques
interpersonal skill working with people and their behaviors
126
what are some duties of interpersonal roles?
entrepreneur, disturbance handler, resource allocator, negotiator
figurehead, leader, liason
monitor, disseminator, spokesperson
127
when did the pregnancy discrimination act start?
1963
1986
1938
1978
128
which ratio definition matches
activity: productivity or efficiency
profitability: ability to generate profit
liquidity: ability to pay bills when due
solvency: ability to meet long term obligations
129
what does GAAP stand for?
generally accepted accounting principles
goofy authors articulate papers
great adams around people
Good apple apply pressure
130
what is the Malcolm Baldrige National Quality Award?
award to recognize companies for achievements in quality and performance
award for nonprofits achievements in quality and performance
presidential medal of honor equivalent for companies
biannual award for quality and performance acheivements
131
what are disadvantages of partnership business
avoids double taxation of business and owner
general partner has unlimited liability
easier to attract capital
costly and time consumin
132
what is the structure/function of unions
labor contracts
union-sponsored pension plans & benefits
training programs for local union officers
financial assistance during strikes
133
what is not an example of wholesalers?
costco
sysco
walmarts
resturants
134
what is cash vs accrual bases?
the business will continue indefinitely
business is separate from owners
time of cash inflow/outflow vs when earned and expenses when incurred
assets equal liabilities plus owner’s equity
135
What are types of sensory analysis?
customer vs worker sensory analysis
efferent and effective sensory test
sense of smell and sense of taste analysis
analytical and affective sensory test
136
what is the materiality principle?
costs of an assets purchase and installation allocated over its life
record revenue and expenses in the accounting period they occur
all must be shared that makes a difference in the financials
enough information explained so reader can understand financials
137
what are included in management decisions?
guest reaction, food cost, labor cost, and inventory
food cost, production capability, service type, and food availability
menu type, customer satisfaction, service type, and labor
food cost, inventory, labor cost
138
what are 2 examples of inputs in the food service system?
human and animal
materials and operational
opinion and culture
functional and facilities
139
Def: new forecast = (judgement factor x last demand) x (1-JF x last forecast)
casual model
subjective model
exponential smoothing
140
what is the immigration reform and control act?
requires equal pay for equal work regardless of gender
requires employers to verify employees are authorized to work in the US
requires payment of minimum wage and OT pay; requires record keeping
forbids discrimination against employees between 40 and 70 years of age
141
what can be a barrier to communication?
ignoring conflicting information
linguistics
hearing an expected message
cultural differences
142
what type of resources are examples of materials?
space and equipment
utilities and information
food and supplies
labor and skills
143
income statement is net income or profit of a business for the accounting period
True
False
144
which two are a component of TQM?
disempowerment of employees
focus on the customer
long-term organizational commitment
change the people, not the processes
145
which decision-making technique matches the definition
linear programming: objective to identify lowest cost/highest profit
game theory: relationship of waiting in line and expanding line quantities
AI: creating prompts; reviewing/revising outputs for accuracy
simulation: imitating real-life occurrence (model, mathematical, physical)
146
what is the purpose of onsite foodservice?
selling food for profit
provides food service as a secondary activity
selling food is the primary reason
147
Quality of meals, customer satisfaction, and financial accountability are also outputs in the foodservice model
False
True
148
what are the 5 steps of lean?
document, perfect, improve flow, customer influenced, and identify
identify, document, improve flow, customer influenced, and perfect
customer influenced, identify, improve flow, document, and perfect
improve flow, customer influenced, identify, perfect, and document
149
what are disadvantages of sole proprietorship?
avoids double taxation of owner and business
easy to attract capital
unlimited personal liability; business managament limited to skills/ability
costly and time consuming; general partner has unlimited liability
150
PERT is the longer of the two network paths
True
False
151
what is an example of liquidity ratios?
solvency ratio
deby to equity ratio
current ratio
acid-test ratio
152
what definition matches for quantity demand?
efficient foodservice operation requires estimated guest # or serving #
forecasting not only is a production function but also for procurement
adequate historical record constitute the basis for most forecasting
selecting a forecast model for a foodservice operation can be difficult
153
what is NOT a type of decision making?
programmed
organizational/personal goals
nonprogrammed
selection of the course of action
154
what is consistency principle?
all must be shared that makes a difference in the financials
moderation in recording transaction and assigning values
once business selects accounting method it can’t be changed
record revenue and expenses in the accounting period they occur
155
what is a ratio analysis?
data presented in %
point at which cost = revenue
compare results over time or to a benchmark
relationship with 2 assets
156
What is reengineering?
recreating a process designed for minimal improvement
just being an engineer
remaking a product for fun
redesign of a process for dramatic improvement
157
a balance sheet is assets, liabilitie, capital or owners’ equity at the end of an accounting period
False
True
158
What is the definition of single use menu?
menu items are offered every day
a make it yourself, build your own menu option for customers to try
menu items offered on a weekly/biweekly/monthly rotational basis
used for special events; planned for foodservice for a particular day/event
159
Who ensures the effectiveness of manager running the business?
owner
BOD
creditors
manager
160
what is the business entity concept?
the business will continue indefinitely
US dollars for USA
business is separate from owners
assets equal liabilities plus owner’s equity
161
The quantity adjustment is done by converting ingredients to a weight multiplied by the yield factor desired
True
False
162
what is an example of onsite foodservice?
military
cruise ships
zoos
sports events
163
who evaluates the budgets?
employee
analysts
creditors
manager
164
What definition is correct for group purchasing?
dept in organization authorized to purchase
An external organization joining various purchases together for discount
purchase for immediate consumption
cash and carry, prices low
165
which one is not a stage in decision making?
programmed
identification & analysis of solutions
problem definition
selection of the course of action
166
What is the goal of total quality management (TQM)?
to improve organization performance in response to customer needs and wants
to become a dictator in the workplace and have total control
to do whatever you want as long as the quality is good and customer = happy
to increase how much effort management puts into quality control
167
def: scarce information; use expert opinion (DELPHI) or questionnaires
subjective model
exponential smoothing
casual model
168
what act and date is accurate to the government regulations of unions?
Landrum-Griffin Act - 1959
Wagner Act (National Labor Relations Act) - 1947
Norris-LaGuardia Act - 1932
Taff-Hartley Act - 1935
169
when did the fair labor standards act become law?
1963
1967
1938
1964
170
what is the advantage/disadvantage of S corporation?
least costly/unlimited personal liability
limited liability of owners/transferability of ownership requries approval
limited liability of owners/75 or less stockholders
avoids double taxation/general partner has unlimited liability
171
what is a big difference between analytical and affective sensory test?
Analytical is quantitative and affective is qualitative
nothing
affective is done by a specially trained panel while analytical is consumer
analytical is done by a specially trained panel while affective is consumer
172
what is six-sigma?
data-driven approach to improve quality by removing defects and their cause
a greek philosophy used to ensure good business standards and practices
a frat
something that happens in the 6th year of company growth
173
what is the 80-20 rule?
80% of outcomes come from 20% of the input
80% of inputs come from 20% of outputs
80% of outcomes come from 80% of inputs
20% of outcomes come from 20% of inputs
174
ISO 9000 has 9 principles
True
False
175
when did the Occupational Safety and Health act start?
1970
1973
1978
1986
176
what are the four components of performance appraisal?
performance, due process, objectives, particpants
objectives, due process, methods, participants
objectives, participants, methods, appraisal interviews
checklist, methods, objectives, appraisal interviews
177
what are the advantage(s) of partnership business type?
easier to attract capital
avoid double taxation of owner and business
owner has total control
limited control for person who starts company
178
what is a reason for joining an union?
management w/ compensation
job security
management attitude
labor contracts
179
what is the age discrimination in employment?
broadens
specifies workplace safety rules
forbids discrimination against employees between 40 and 70 years of age
affirmative action in hiring and accommodation provisions for the handicap
180
definition: the state of being responsible to oneself, to some organization, or even to the public
efficiency
accountability
effectiveness
authority
181
what is ASQ
assure self qatar
american society for quality
assume selfish questions
armenian silk quanitity
182
what techniques can you do to improve communication?
symbolic meanings
feedback
repetition
sensitivity to receiver
183
what type of resources would be included in the human input?
food and supplies
money and time
labor and skills
space and equipment
184
Food production is the process by which products are created
True
False
185
What is the purpose of the Wagner Act
labor racketeering organizations and employers were denying employee rights
balance the powers of labor and management
anti-injunction, restricted employers from federal injunctions
federal govt behind employees efforts to organize and bargain collectively
186
the three different types of forecasting models are time series, subjective, and casual model
True
False
187
what is a channel of communication?
zoom
F2F
text
phone
188
what tools for data collection are used?
check sheets and control charts
bar graphs and customer reviews
effects analysis and value stream mapping
internal reviews and outside opinions
189
what is trend analysis?
relationships w/ 2 assets
point at which cost = revenue
data presented in %
compare results over time or to a benchmark
190
what are some duties that the informational roles have?
entrepreneur, disturbance handler, resource allocator, negotiator
monitor, disseminator, spokeperson
figurehead, leader, liaison
191
what is equifinality?
person who creates and assumes risk for a new venture or business
limits of a system that set the domain of organizational activity
Same and similar output can be achieved by different inputs
things outside the system that can impact the system operation
192
which of these definitions are correct?
dynamic equilibrium: sporadic response/adaptation of the internal system
interdependency: each part affects the performance of its specific part
hierarchy: singular system composition, doesn't use subsystems
permeable boundaries: define limits of system and environmental interaction
193
what are examples of commercial foodservice locations?
colleges and universities
zoos and museums
hospitals
military
194
what is money as a unit of measure?
Euro for China
Yen for the European Union
Pesos for China
US dollars for USA
195
what are the key aspects of accounting?
financial accounting
auditing
cost accounting
managerial accounting
196
What is root cause analysis?
letting things get swept under the rug
focuses on the root of the issue that is causing any given problem
digging up roots and causing mass overturn
focuses on the effects of a problem
197
What definition is correct for just-in-time purchasing?
purchase for immediate consumption
specified dept purchases for all depts in organization
cash and carry, low prices
dept in organization authorized to purchase
198
what function(s) does the control do?
stored information and provides a historical record of system operations
proper resource use, functioning legally, and provides standard for evals
action or activity used in changing input into output
transforming the input and achievement of the system's goal
199
how many different types of convenience stores are there?
9
7
4
6
200
what is the cost principle?
time of cash inflow/outflow vs when earned and expenses when incurred
business is separate from owners
recording or valuing assets in money at time of transaction
assets equal liabilities plus owner’s equity
