Business! 103.1-103.10

A category title for tracking and overseeing clientele-building strategies is CRM which stands for:

103.4 networking provides all benefits EXCEPT:

8) In many cases, the first person to greet a client is the:

103.8 Which of the following terms refers to all money owed?

Earning additional payment based on number of clients brought in is what type of compensation?

What offers an employer a brief summary of who you are and your qualities is?

A client profile can be used to identify the general characteristics of individuals

Products purchased by salon owner for client services and retailing is know as

Before interview begins you might need to fill out?

103.6 Which of the following descriptions identifies the meaning of clientele?

Which type of insurance protects the salon owner from financial loss due to an employee’s negligence?

Renting or leasing a workstation from a building owner would represent which of the following situations:

A personalized approach is also referred to as

Which one of the following items is usually the largest expense in operating a salon?

During an interview it’s important to?

When handling a phone call, always:

Ownership in which two or more persons share all costs of opening operating and maintaining the business is a ?

Paretos principles is called?

A set income given to an employee on a weekly or monthly basis is known as:

When staff members take initiative to stay on top of things and pay attention to detail they are practicing which skill?

103.9 Before a salon owner can hire employees, they need to apply for a(n):

3) Which of the following concepts involves converting existing clients to return clients?

4) If all of your appointment times have been scheduled with clients for a given day, the term to describe this is a:

What is the best form of advertising?

All of the following statements are ways to demonstrate your personalized approach EXCEPT:

11) Who must apply for a state sales tax permit before collecting taxes on products or services sold?

Insurance benefits might include all EXCEPT:

Which represents a specific goal?

Passion can be described as?

103.02 what is not a guideline when creating a resume?

5) An effective strategy to ensure a return visit from a client is to

2) Net worth is calculated by subtracting liabilities from which of the following?

U.S. Social Security and Canadian Pension taxes are planned savings/retirement funds, and the money is collected by the:

Measurable goals will get u organized and....

Which action represents taking the team approach?

What is meant by the term consistency?

When handling a client complaint you can turn negative into positive by?

Offering additional hair service to client who has a hair cut service already is an example of?

A way to achieve your goals below EXCEPT:

Which of the following concepts creates a harmonious and predictable environment?

9) Workers' Compensation Insurance is needed to protect the:

A major component of the referral process is ensuring positive:

Which time period identifies a long time goal?

Which of the following items is reported to the IRS as employee income?

Dependability can be described as?

Client retention strategy involves client booking future apt. before leaving is know as?

Salons name, clients name, scheduled service, date and clients phone number should be included in a?

The act of a highly satisfied client directing another person to see you for professional services is called a(n):

14) What percentage of the total salon expenses generally represents compensation for the salon owner and employees?

Which characteristics contribute to career success?

6) Which of the following descriptions is NOT a best practice strategy for building a clientele?

5) Which form of advertising involves sending postcards or flyers to prospective clients?

Procedures in the salon that ensure all products are accounted for is known as:

Of items listed below which is NOT a benefit?

Location is the most important factor in:

Which descriptions is key to successful client relationships

103.7 The salon exterior, décor, music and sounds, and air and ventilation are all elements of:

4) Adding the client’s service total and retail total for one visit will achieve which of the following results?

6) An efficient working space for each salon professional is:

To be granted future loans, it is important to pay loans on time and avoid:

Which describes what to do if u are asked a question that seems discriminatory

) Placing aromatic soaps and lotions in restrooms is an example of which of the following principles?

103.03 all of the following apply to an independent salon EXCEPT:

103.5 information about the client, combined with the financial value of a client, is referred to as the:

Which of the following is NOT a necessary element for ensuring staff synergy?

3) According to statistics, how often does the average loyal client visit a salon?

Industry statistics indicate that satisfied clients will usually refer how many new clients?

Which of the following business types is owned by the shareholders and formed under legal guidelines?