How do you locate the good will abacus

Service box --> Warranty --> Practical information

Which of the following can show more customer loyalty

Servicing, multiple brand vehicles, Repairs

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PSA Knowledge test

16 termsStudBud Administration44 plays

Imported from external platform

Flashcards16 cardsFPractice quizPHost liveL

Questions 16

Answers

1
The back box is considered a wear and tear item
False
True
2
What information needs to be inputted into the goodwill calculator when assessing goodwill
Mileage & VIN
Mileage & Warranty end date
Warranty end date & Warranty start date
Vin & Warranty end date
3
What does ECU stand for
Electric central user
Electric chanel uniform
Electrified control unit
Engine control unit
4
How do you locate the good will abacus
Service box --> Warranty --> Warranty policy
Service box --> Warranty --> Practical information
Service box --> Reception --> Warranty history
Service box --> Incidents --> Goodwill
5
How many parts make up the clutch
3
4
6
5
6
Shock absorbers are considered as wear and tear items
True
False
7
How many parts make up the brakes
7
5
8
6
8
What does TSB stand for
Technical Servicing Bulletin
Tech Service Buletin
Technical Service Bulletin
Technical Semira Brain
9
A customer can visit an IMT to have a vehicle diagnosed for goodwill contributions
False
True
10
Which of the following is NOT apart of the steering & suspension
Springs
Ball joint
Casing
Shock absorbers
11
Which of the following do you deal with as a Level 2 agent
Sagai approvals
Insurance complaints
Brand complaints
Extended warranties
12
How many main vehicle components are there
4
7
5
6
13
What warning light is the image below referencing
Front fog light
Rear fog light
Heating
Air circulation
14
What warning light is the image below referencing
Plow Gugs
Glow Plugs
gl0w plugs
Glow pugs
15
Which of the following can show more customer loyalty
Social media influence
Servicing, multiple brand vehicles, Repairs
Servicing and warranty work
Use of the same dealership for servicing
16
Which one of the following is NOT apart of the transmission
Selector forks
Bearings
Gears
Pressure plate

PSA Knowledge test Flashcards | StudBud

PSA Knowledge test

16 termsStudBud Administration44 plays

Imported from external platform

Flashcards16 cardsFPractice quizPHost liveL

Questions 16

Answers

1
The back box is considered a wear and tear item
False
True
2
What information needs to be inputted into the goodwill calculator when assessing goodwill
Mileage & VIN
Mileage & Warranty end date
Warranty end date & Warranty start date
Vin & Warranty end date
3
What does ECU stand for
Electric central user
Electric chanel uniform
Electrified control unit
Engine control unit
4
How do you locate the good will abacus
Service box --> Warranty --> Warranty policy
Service box --> Warranty --> Practical information
Service box --> Reception --> Warranty history
Service box --> Incidents --> Goodwill
5
How many parts make up the clutch
3
4
6
5
6
Shock absorbers are considered as wear and tear items
True
False
7
How many parts make up the brakes
7
5
8
6
8
What does TSB stand for
Technical Servicing Bulletin
Tech Service Buletin
Technical Service Bulletin
Technical Semira Brain
9
A customer can visit an IMT to have a vehicle diagnosed for goodwill contributions
False
True
10
Which of the following is NOT apart of the steering & suspension
Springs
Ball joint
Casing
Shock absorbers
11
Which of the following do you deal with as a Level 2 agent
Sagai approvals
Insurance complaints
Brand complaints
Extended warranties
12
How many main vehicle components are there
4
7
5
6
13
What warning light is the image below referencing
Front fog light
Rear fog light
Heating
Air circulation
14
What warning light is the image below referencing
Plow Gugs
Glow Plugs
gl0w plugs
Glow pugs
15
Which of the following can show more customer loyalty
Social media influence
Servicing, multiple brand vehicles, Repairs
Servicing and warranty work
Use of the same dealership for servicing
16
Which one of the following is NOT apart of the transmission
Selector forks
Bearings
Gears
Pressure plate