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DECA Exam Prep
DECA Exam Prep
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DECA Prep
Flashcards
30 cards
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Practice quiz
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Questions
30
Answers
1
What is one of the purposes of having business policies?
To make sure the business's actions are consistent
To allow employees to make decisions regarding customers
To ensure that the businesses make a profit
To encourage customers to make frequent exchanges
2
One way in which a business can show its social responsibility is by___its profits?
controlling
maximizing
dividing
reducing
3
Which of the following will help him prepare relevant question for an interview?
finding background information about the interviewer
relying on the interviewer to generate the questions
Conducting research about the company prior to the interview
asking his friends what questions they think he should ask
4
Limited liability is a characteristic of what form of business ownership?
Sole Proprietorship
Partnership
Corporation
Joint Proprietorship
5
Profitable businesses often help improve their local communities by?
contributing to worthy causes
increasing salaries of executives
building facilities in other cities
investing in foreign companies
6
A new business that purchases insurance for its fleet of delivery trucks is handling risk by_it
retaining
avoiding
transferring
controlling
7
Are non-complainers a more difficult problem than complainers for businesses?
Yes
No
8
What type of information should employees be able to find in their company's employee handbook?
# of vacation days that employees have taken
job openings
company annual report
uses of company property
9
It is most appropriate to format a section of a document with a numbered list when you are?
using charts to summarize info
providing a detailed example to clarify a concept
Including a testimonial in a promotional piece
identifying the sequential steps of a process
10
It's easier for employees to develop customer relations if they understand that each customer?
like most of the others
a unique individual
is in a hurry
a positive problem
11
In order to be understood on the telephone, business's employees should always?
speak from notes
speak rapidly
use filler words
enunciate clearly
12
Why do ad agency account executives often participate in meetings & problem solving groups
to place ads in local newspapers
to develop ad campaigns for clients
to schedule production facilities
to write copy for promotional brochures
13
Which of the following adds meaning to the words a speaker uses
Tempo
Accuracy
Tone of Voice
Economy of speech
14
To confirm orders or requests businesses should make sure that the letters contain?
product rating and grades
exchange rates
a map of all business locations
all the necessary info
15
When you state a fact its important to
think before you speak
generalize
change your mind
be accurate
16
What is an important consideration when giving employees verbal directions for a task?
It's best to present info in reverse order
It's unnecessary to use demos to support verbal content
Employees process info differently
employees usually ask questions when they are confused
17
Example of text-oriented graphic used to illustrate a business process/organizational structure
Pie Chart
Pictograph
Flowchart
Map
18
Which of the following factors caused the employee NOT to listen?
Past experiences
Attention span
Age difference
Language skills
19
What is one reason why businesses write informational messages?
To develop research reports
To analyze sales proposals
To obtain positive feedback
To explain new polices
20
Individuals who are able to defend their ideas objectively usually provide others with?
logical evidence
emotional information
unrelated statistics
personal opinions
21
The best thing for the employee to do is to take down the customers # and then?
send the customer literature about the business
put the customer on hold
follow up with the customer after obtaining the information
ask the sales manager to call them back
22
Economics is the study of how to
reduce the public debt
expand the role of goverment
increase the value of products
meet unlimited human wants
23
Where are you most likely to read valid information about federal legislation (copyright laws)?
online discussion forums
search engines
political blogs
government publications
24
Which of the following is an appropriate action to take when dealing with difficult customers?
Defend company policy
Practice passive listening
Maximize your talking
Maintain eye contact
25
Sue is shopping for a unique item for a gift. What type of item is she shopping for?
Convenience
Shopping
Specialty
Industrial
26
If a business reduces the price of an item from $3.75 to $3.00 demand for that item will?
increase
decrease
remain the same
fluctuate
27
Which is the most significant aspect of the brand promise for Southwest employees to remember?
Ongoing promotion
Profit maximization
Consistent follow-through
Long-term planning
28
Employees who are in contact with customers can reinforce the company's service orientation by?
maintaining a positive attitude
using consensus-building skills
refferring cusotmers complaints to others
offering deep discounts to loyal customers
29
Brooke is going to a meeting to discuss an upcoming project.To take effective notes Brooke must
listen carefully
express opinions
develop a breifing
answer questions
30
The marketing concept is all about the
retailer
wholesaler
marketer
customer
