Chapter 6 Business Communication

Question 1

T or F: Instant messaging is taking the place of email and voicemail for routine communications

Accepted Answer

True

Question 2

It is okay to use company email for the following uses?

Accepted Answer

None of the other answers are correct.

Question 3

T or F: It is good to send multiple pages of information in the body of an email

Accepted Answer

False

Question 4

T or F: Short messages in email may be keyed in all caps.

Accepted Answer

False

Question 5

Youtube, flickr, and Yelp are what kind of social media?

Accepted Answer

User-generated content

Question 6

T or F: Despite emails informal nature, punctuation, grammar and mechanics are still important

Accepted Answer

True

Question 7

Blogging and Microblogging are considered what kind of social media?

Accepted Answer

Online journals

Question 8

Good bloggers use which of the following techniques that add to their success?

Accepted Answer

All of the other answers are good techniques.

Question 9

The process of recording audio or video files and distributing them online is called:

Accepted Answer

Podcasting

Question 10

T of F: the three step writing process doesn't work with emails, especially very short ones

Accepted Answer

False

Question 11

True or false:You can follow the same email writing techniques you use with your family/friends

Accepted Answer

False

Question 12

Which of the following are not benefits of instant messaging?

Accepted Answer

Confidentiality

Question 13

Choose the one time listed below that you will want to use printed messages over digital.

Accepted Answer

When you want to make a formal impression

Question 14

Facebook and Twitter are digital media channel combinations known as this?

Accepted Answer

Social media

Question 15

True or False: Emails are so short, it isn't necessary to do any planning.

Accepted Answer

False

Questions 15