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FINAL chapter 1, 2 and 3 , 4, 14 Flashcards | StudBud
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FINAL chapter 1, 2 and 3 , 4, 14
FINAL chapter 1, 2 and 3 , 4, 14
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1
Which of the following is the founder of humanistic psychology & the creator of Hierarchy of needs?
Abraham Maslow
Abraham Martin
Abraham Masters
Abraham Lincoln
2
Which of the following communication styles in direct and in your face
High-context
High-content
Low-context
Low-content
3
Who best knows the patients body and financial situation?
The Doctor
The Patient
The Insurance Company
The Physician
4
Which of the following best describes how the m.a. should be positioned when communicating with a patient?
Sit far away from the patient so you do not appear to friendly
Maintain a close, but comfortable position to observe verbal/nonverbal ques
Stand directly over the patient so he can look up and see you clearly
Sit very close to the patient on the exam table so your can hear everything
5
Which is the most important reason to be able to communicate effectively with patients and keep them informed?
Make antigens like the staff better
Educate patients about disease
Retain patients
Make patients feel more comfortable and less threatened
6
Where are enclosure notations, if applicable keyed in a letter?
Three lines below the reference initials
Three lines above the reference initials
One or two lines below the reference initials
One line above the reference initials
7
Which of the following is an eye specialist?
Ophthalmologist
Orthopedist
Otolaryngologist
8
Twenty-five percent of urgent care patients do NOT have which of the following ?
Money to see their primary physician
Primary care physician
Time to see their primary physician
Insurance
9
Which of the following is the letter style considered most efficient for the clinic setting?
Modified block
Full block
Hanging block
Simplified
10
Describes the primary characteristic of certified M.A. to physician employer in ambulatory care setting?
Advances in specialization
Broad range of administrative and clinical skills
Ability to work under nurses
11
Image
Active listening
Interview techniques
Communication cycle
Hierarchy of needs
12
Which of the following allied health professionals is trained int eh art of drawing blood for laboratory testing?
Pharmacy technician
Phlebotomist
Health unit coordinator
Physical Therapy assistant
13
Which of the following is not a common envelope size?
6 3/4
8 1/2
10
7
14
According to the culture of the United States, of what is considered a comfortable personal space in an intimate setting
1/2 to 4 feet
1 foot
1 1/2 feet
1/2 foot
15
Which of the following is the type of question that is frequently asked by individual seeking a new physician and clinic
Will the doctor prescribe what i want
Does the doctor give good injections
Will the doctor listen to what i have to say?
Does the doctor see patients on time?
16
Which of the following is NOT an example of bias or prejudice in today’s society ?
Certified M.A. are qualified to work in most ambulatory settings
People who can’t afford healthcare should receive less care than those who
Physicians of one gender may be better than the other
Hostile attitudes toward people with a different value system than ones own
17
Image
Clustering
Masking
Congruency
Feedback
18
Why do you need a credential?
A credential is required for graduation
A credential signifies recognition of competency
A credential guarantees a job
A credential allows you to work in your state
19
more than what PERCENTAGE of PCP practices are recognized as PCMH’s by the national committee for quality assurance?NCQA
8%
5%
15%
30%
20
Which of the following best describes the number of times a document should be reviewed to be proofread adequately
Three times
Four times
Twice
Five times
21
See image
AMA
CAAHEP
AAMA
AMT
22
Which of the following is the recommended format for the date line of a letter?
Three lines below the inside address
On the tenth line on the right margin
Two or three lines below the letterhead
At the top of page in an abbreviated format
23
Meeting minutes should contain all of the following except what?
Kind of meeting
Name of association
Reports of officers,boards and standing committees
Who officiated at the meeting
24
When communicating, what percent of the message is actually communicated by the spoken word?
27%
7%
70%
3%
25
How many misspelled words are in the letter?
None
Three
Two
One
26
How many incorrect punctuation marks are in the letter?
Two
None
Four
Five
27
Which of the following expedites delivery of mail & eliminates the need to be cancelled or postmarked at the post office
Micro-encoding envelope
Electronic mail
Zip code
Postal meter
28
Which of the following courses is NOT included in an accredited medical assistant program?
Clinical courses
General courses
Administrative courses
Accounting courses
29
Image
Flexibility
Effective communication
Initiative
Dependability
30
AAMA policy stating any candidate for the AAMA Cert. exam be a graduate of a CAAHEP-ABHES was made for which benefits?
Ensure CMA (AAMA)’S role in the rapidly evolving health care delivery syst.
Continue to promote identity & stature of the profession
ALL OF THE ABOVE
Safeguard the quality of care to the consumer
31
NOT one of the three terms used to define the transition period between the classroom & actual employment for M.A.
Internship
Practicum
Residency
Externship
32
which of the following is NOT considered a type of managed care operation ?
Preferred provider organization
Health Maintenance Organization
Group Practices
Independent Provider Association
33
Which of the following is NOT an example of good writing tips for business letters?
Use a free flow style
First paragraph should identify what the letter is about
Use short sentences
Use language that readers will understand
34
Which of the following best describes the reason a medical assistant should ensure good personal hygiene?
Protect clothing from materials
protect patients from dirty clothes
Minimize body injury
Demonstrate a professional appearance
35
See image
CMAS
RMA
CMA
CMA (AAMA)
36
Which of the following is the correct number of lines required between the inside address and salutation
One
Three
None
Two
37
Which of the following is most appropriately related to nonverbal communication as a language?
We have to be taught
We learn nonverbal language first
We learn nonverbal after verbal
We learn as toddlers
38
What type of incoming mail does not require the provider's attention and can be directed elsewhere in the office?
Journals
All of the above
Checks from patients
Advertisements
39
The type of doctor that evaluates sleep and pain control is called a
Anesthesiologist
Dermatologist
Pathologist
Cardiologist
40
Which of the following best describes the process of screening in the medical office setting?
Patients are taken in the order in which they arrive
Patients determine their own needs
Patients needs are assessed and prioritized
A diagnosis can be made
41
See image
AAMA
AMT
AMA
CAAHEP
42
Which of the following is NOT a level in the AAMA membership?
Regional
Local
National
State
43
Which of the following attributes of a medical assistant does NOT identify a true professional?
Empathy
Dependability
Inflexibility
Ability to communicate
44
Which of the following punctuation marks follows the salutation
Semicolon
Period
Colon
Comma
45
When the patient is 6 to 11, what is one of the better ways to overcome communication issues?
Permit ambulating
Provider health care options
Make health care a teaching opportunity
Use play therapy
46
Which of the following is the highest level of hierarchy of needs?
Self-accomplishment
Self-actualization
Self-confidence
Self-rewards
47
Which of the following does a license do?
Indicates that a student meets the criteria outlined in the CARE bill
Indicates that a student has completed his practicum
protects the practitioner from lawsuits
Defines scope of practice
48
allied health professionals practice medicine under the direction & responsible supervision of providers and surgeons?
Physical therapist
Registered health information technician
physician assistant
Surgical technologist
49
Cloud computing offers which of the following benefits?
Both of these
Documents can be viewed by anyone with a password
Documents no longer need to be transferred from author to another
50
“Tell me what you have been doing since you retired” is an example of which interview technique?
Closed question
Compensation
Direct statement
Indirect statement
51
Which of the following best describes how alternative health therapies are being perceived?
As taking care of oneself
A complement to traditional health care
A replacement for traditional health care
The first step before seeing a medical provider
52
Which best describes the major reason communication is one of the utmost importance in health care setting
Patients are more satisfied
The medical Assistant obtains a better history
Patients prefer a friendly office
Communication serves as the foundation for all patient care
53
What information is missing from this letter?
Body of letter
Date line
Typist initials
Subject line
54
Which of the following specialties evaluates body tissue?
Surgery
Preventive medicine
Pediatrics
Pathology
55
Which of the following best describes what the style of the complimentary closing should do?
Be formal
Take the form preferable to the writer
Be informal
Correspond to the salutation
56
Which of the following best describes the purpose of managed care?
Limit access to specialists
Provide quality health care while containing costs
control patient access to providers
Provide care only when patients truly need it
57
Which of the following is a correct example of the reference initials notation ?
WL/JG
WL/jg
Wl/JG
Wl/jg
58
Approximately how many boutique operations are there in the United States?
Over 10000
Over 5000
2000-3000
Under 1000
59
Which of the following does regulation NOT ensure?
Limiting of performance of certain procedures to a specific occupation
Competence of health care providers
Minimal standard of empathy and initiative
Minimum standard of skill
60
The principle barrier to communication at the point of care is which of the following?
Speech impairment
Emotional tension
Old age
None of the above
61
Which of the following is NOT a true statement of nurses education?
Training is oriented to bedside care
CAAHEP is not responsible for nurse education and accreditation
Nurses are licensed by the state in which they practice
students complete min. 4yr course of study @ state approved school nursing
62
Which of the following is not recognized by the WHO as potentially treatable by acupuncture?
Pain
Gynecological disorders
Cancer
Psychological disorder
63
Image
Chiropractor
Dermatologist
Cardiologist
Orthopedist
64
Which of the following must be present to achieve effective verbal and nonverbal communication
Congruency
Clustering
Masking
Projection
65
What is a good way to show respect for a shy and quiet patient?
Discounting their anxiety
By offering constant feedback
Speaking for them
Occasional silence or pauses
66
Which of the following is NOT an expectation of a student at their practicum site?
Openness to criticism
Punctuality
Pay
Mindfulness of patient confidentiality
67
medical practice management in which the providers personal property is attached & may be sold if the business fails :
Limited Partnership
Sole Proprietorship
Chapter s Corporation
68
Which of the following best describes the alternative modality of homeopathy
A massage technique applied to pressure points on the body
Use of remedies made 4rm naturally occurring plan,animal or mineral substan
The use of images or symbols to train the mind for relief or anxiety
application to the body or inhalation of essential oils of aromatic plants
69
Image
Sig
C:
P.s.
Enc
70
Family practice, internal medicine and pediatrics each require how many years of residency?
4
3
2
5
71
Which of the following best describes what must be considered when formulating the message in the communication style
Only verbal commutation and facial expression should be taken into account
Alternative listening is required
Only verbal communication should be taken into account
The four modes of communication must be taken into account
72
Which of the following is NOT a benefit of a practicum to the Medical Assistant student?
Student can understand that more than one acceptable method of performance
Student has ability apply knowledge & skill in real world medical setting
The staff can observe the student before employment
73
A Medical Laboratory Technologist is credentialed by the :
CAAHEP
ASCP
NCCPA
ABHES
74
Which of the following statements best describes a health maintenance organization (HMO)
Providers are employees of the organization
One provider sees and treats all of the patients
Patients can drop in for treatment whenever they need care
Provider holds exclusive rights to all aspect of the medical practice
75
Pilates and Tai Chi are 2 types of :
Hypnopherapy
Ayurveda
Biofeedback
Movement therapies
76
See image
5 years
2 years
3 years
4 years
77
The common gesture of finger tapping might mean which of the following?
Indifference
Anger
Impatience
Discouragement
78
Which of the following letter styles omits the salutation and closing ?
Modified block
Simplified
Full block
Indented block
