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Computer Troubleshooting Quiz Flashcards | StudBud
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Computer Troubleshooting Quiz
Computer Troubleshooting Quiz
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Flashcards
20 cards
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Questions
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Answers
1
What should you do if a webpage is not loading properly?
Install a new operating system
Remove the RAM
Replace the hard drive
Clear browser cache and cookies
2
What should you do if a USB device is not recognized?
Install a new graphics card
Restart the printer
Try a different USB port
Format the hard drive
3
Why is troubleshooting important?
Slows down the process, Increases costs, Creates more problems
Encourages guessing, Ignores problems, Waits for issues to fix themselves
Ensures efficiency, Cost-effective, Improves reliability, Enhances safety
Makes devices harder to fix, Requires unnecessary repairs, Wastes resources
4
If the mouse cursor is moving erratically, what could be the cause?
dirty mouse sensor
faulty power supply
broken keyboard
overheating monitor
5
What should you do if a program is unresponsive?
Use Task Manager to force close it
Remove the monitor
Unplug the mouse
Delete all system files
6
What can cause a computer to freeze or become unresponsive?
Changing the wallpaper
A dusty monitor
Too many programs running
A slow internet connection
7
If your computer has no sound, what should you do?
Check volume settings and mute
Reinstall the operating system
Close all background applications
Disconnect all USB devices
8
If your computer is running slowly, what can you do to speed it up?
Open multiple apps to make it work harder
Unplug all USB devices
Change the screen resolution
Check for malware and unnecessary programs
9
What is the first thing to check if a computer won’t turn on?
Replace the motherboard
Remove the RAM
Check power cables and connections
Unplug all devices
10
What should you do if your emails are not sending?
Check the internet connection and email server settings
Uninstall the email app
Delete all emails in your inbox
Restart the computer without saving work
11
Your Wi-Fi is connected but says "No Internet." What should you do?
Turn off the Wi-Fi
Restart the router and check with your ISP
Remove your keyboard
Replace your monitor
12
What is troubleshooting?
ignoring the problem and hoping it fixes itself.
randomly trying different solutions without understanding the issue.
logical, systematic search for the source of a problem
replacing all hardware components whenever an issue occurs.
13
What is the first thing to check when there is no internet connection?
Change the desktop wallpaper
Install a new graphics card
Uninstall your browser
Restart the router
14
What should you check if files are missing or not saving?
The printer settings
The mouse battery
The monitor brightness
The storage space and file location
15
If a file won’t open, what is the most likely issue?
The Wi-Fi is disconnected
The file format is not supported
The keyboard is dusty
The USB port is broken
16
What are the Three Rules of Troubleshooting?
Guess the issue, Change random settings, Restart repeatedly
Unplug everything, Buy new parts, Call for help immediately
Remain calm and logical, Document, Do no harm
Panic, Ignore the problem, Hope it fixes itself
17
What should you do if your smartphone is not connecting to your computer?
Restart the printer
Increase the screen brightness
Replace the Wi-Fi router
Enable USB debugging or check cable connection
18
What could cause no display on the monitor?
The keyboard is unplugged
The monitor is turned off
The Wi-Fi is disconnected
The CPU is overheating
19
What should you do if a software application is crashing or not opening?
Uninstall your sound drivers
Update or reinstall the software
Increase the screen brightness
Turn off your Wi-Fi
20
What should you do if your keyboard or mouse is not working?
Check if they are plugged in properly
Press the spacebar repeatedly
Disconnect the monitor
Restart the printer
