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Ch 21 & 22 Flashcards | StudBud
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Ch 21 & 22
Ch 21 & 22
100 terms
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21 & 22
Flashcards
100 cards
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Practice quiz
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Questions
100
Answers
1
What should you do if you are applying for different positions with distinct requirements?
avoid jobs your resume doesn’t fit, since you must not be qualified
include everything possible on your resume so it works for every job
write a brand-new resume each time you apply for a job
think about writing separate resumes to target different markets
2
When taking the exam, you should
answer as many questions as possible
try to answer questions without reading them
never ask any questions
answer the easiest questions last
3
What term refers to income generated from selling services and products?
profit
capital
revenue
debt
4
Why should you be cautious about accepting employment under independent-contractor status?
there are not many professional opportunities for independents
you will not make much money as an independent contractor PreviousNext
you will be responsible for insurance, taxes, and compliance with laws
working as an independent contractor is dull and lonely
5
What should you eliminate when answering multiple-choice questions?
options known to be incorrect
answers marked “all of the above”
options you don’t understand
answers marked “C”
6
What should you do once you are earning a salary?
immediately pay off all debts related to your education
buy a new wardrobe to create a strong professional image
keep careful track of what you are spending
invest in a full set of high-end tools for your esthetics career
7
What should you remember to do when leaving phone messages?
reiterate the cost of the service so they client brings proper payment
limit your message to 30 seconds
give a friendly warning about your salon’s policy for tardy clients
address the client by name
8
How much of the cost of benefits should you cover for your employees?
as much as possible
half
none
two-thirds
9
A role model is someone who
is fun to be around
hires new employees
works at your school
is worthy of emulation
10
What is an important federal agency set up to help small businesses succeed?
Association of Retail Businesses (ARB)
Association of Small Businesses (ASB)
Retail Business Administration (RBA)
Small Business Administration (SBA) PreviousNext
11
What do you let clients know by answering the phone in a sincere, welcoming tone of voice?
that you are a nice person
that your salon is professional
that you are eager to serve them
that you enjoy your job
12
When situations arise with employees, how should you address the situations?
aggressively and quickly
wait for the right moment
by avoiding confrontation
diplomatically and quickly
13
What is the government agency responsible for overseeing safety in the workplace?
FDA
CDC
USDA
OSHA
14
What should you weigh carefully before going into business on your own?
profits and losses
revenue and income
success and failure
risk and rewards
15
What is the term for operating costs that are constant?
established costs
stable costs
fixed costs
permanent costs
16
Why should you plan your study schedule?
because you should only study for one hour every day
because you never know when you will take the licensing exam
to make more time for leisure activities that you enjoy
so you are not cramming the night before the test
17
What test questions should you answer first?
longest ones
ones you are surest about
ones that are hardest for you
shortest ones
18
What should you do before opening the doors to your salon?
have a feng shui expert “cleanse” the space
make sure you are in compliance with regulations
throw a party after the hard work of preparing the salon
ask one of your teachers to inspect your salon
19
What will you be able to do once you become familiar with the specific costs related to running your business?
hire someone to run the business so you can retire
forecast data about your business
open a second branch of your salon
guarantee success
20
What should you do before entering any binding agreement with a prospective partner?
obtain a personal promise that your partner will behave ethically
assume that your partner has the same attitude toward work as you
learn as much as possible about his or her ethics and philosophies
hire a private investigator to research his or her past
21
focused on maintaining optimal health and may combine alternative health-care products with traditional practices
medical spa
wellness spa
day spa
destination spa
22
best way to ensure that you will be able to answer complex questions about techniques and treatments
watching TV shows about beauty
continuing your education
“talking shop” with coworkers
reading beauty magazines
23
business that provides a total beauty experience including hair services, makeup artistry, and nail and skin care
medical spa
full-service salon
wellness center
destination spa
24
What is the form of business ownership in which one individual acts as an owner/manager?
partnership
sole proprietorship
corporation
franchise
25
What is critical to gaining the knowledge you will need to operate a profitable business?
education
enthusiasm
exuberance
energy
26
What are you doing when you mention achievements in your resume?
showing off
highlighting your accomplishments
lacking humility
being arrogant
27
What should you do if you do not understand your obligations as a business owner?
assume everything will work out, because you are careful and honest
seek the advice of a qualified accountant and attorney
ask friends for advice, because these things are simply common sense
give up, because owning a business is too complicated for you
28
When should you answer the phone in a professional setting?
within six rings
whenever you can get there
within three rings
within one ring
29
What is the percentage range of most gratuities (tips)?
5 to 10 percent
15 to 20 percent
20 to 25 percent
10 to 15 percent
30
specified list of duties and responsibilities that are required of an employee in the performance of his or her job
work quota
employment listing
performance review
job description
31
business structure that may represent the least expensive way of owning your own business
wellness center
booth rental
medical spa
independent clinic
32
What is the stem?
basic question or problem
concept underlying the question
last word in the answer
first word in the answer
33
What is the amount of money available after all expenses are subtracted from all revenues?
capital
income
debt
profit
34
What are examples of incentives you can offer to motivate employees?
clean work stations
unpaid days off work
tickets to educational conferences
products that are easy to sell
35
What form of business ownership is owned by stockholders?
booth rental
sole proprietorship
partnership
corporation
36
form of business ownership in which two or more people share ownership
booth rental
corporation
partnership
sole proprietorship
37
How can managers encourage employees to follow the rules?
changing the rules regularly based on employee feedback
setting a positive example
severely punishing employees who break the rules
offering special rewards to employees who follow the rules
38
What is critical to establishing and growing your business?
planning
apathy
fearlessness
spontaneity
39
How can a stockholder increase his or her ownership interest in a corporation?
trading shares for cash
taking a more active role
working as an employee
buying more shares
40
What is part of the positive communication you should practice with employees?
providing warnings
offering criticism
passive listening
active listening
41
a salon or spa that is owned by an individual(s) paying a certain fee to use the company name, part of a larger chain
franchise
networked
independent
linked
42
What should you do first when taking tests that contain long paragraphs of reading followed by several questions?
pick an answer before you read
read the paragraphs first
read the answers first
read the questions first
43
When should you read the written directions on a test?
any time during the test
after you’ve finished the test
before you start the test
only when you aren’t sure of what to do
44
What kind of study guides should you use?
only those provided by your instructor
only notes taken by other students
those available from the state or in conjunction with your text
anything you find online is okay
45
How far in advance should you confirm appointments by phone?
8 to 16 hours
24 to 48 hours
the morning of the appointment
2 to 4 hours
46
What is a method for gauging the amount of sales and targeting production levels?
appraisal
tally
quota
inventory
47
abilities, sales training or administrative skills, that were mastered at other jobs & can be applied to a new job
specialized
transferable
acquired
learned
48
What should you avoid mentioning in your resume?
work experience
skills related to business
educational experience
hobbies unrelated to business
49
What is the cornerstone of a successful business plan?
legal structure
general description of the business
mission statement
financial management
50
Who bears losses in a sole proprietorship?
partners
investors
stockholders
the proprietor
51
What term refers to supplies used to conduct daily business operations?
consumption supplies
fixed supplies
variable supplies
retail supplies
52
What is an information interview?
another name for a formal job interview
any conversation with a reporter or other member of the media
unscheduled visit to a salon about which you hope to learn more
scheduled meeting whose sole purpose is to gather information
53
How should employees view managers?
personal friends
leaders of the team
“narcs” who are trying to catch employees misbehaving
enemies
54
What is an example of a grammatical clue?
last word of the stem is “an”
first word of each answer is “an”
question contains a verb
question contains an adjective
55
Who are personnel?
stockholders
investors
staff
clients
56
Who manages a corporation?
partners
proprietors
board of directors
salon managers
57
What is the most important thing for estheticians to remember about tips?
tips over 20 percent are considered illegal
estheticians are never allowed to accept tips
you must share half of your tips with your employer
the IRS considers tips additional income
58
What should you do if something is not clear during a written exam?
ask the examiner questions
assume you will figure it out eventually
move on to other questions since you are not allowed to speak
ask the nearest student if he or she can help clarify the situation
59
What should you organize for easy review when studying?
notes
articles
textbook
lecture transcripts
60
What are two of the most important factors in determining a location for your business?
proximity to your home and to restaurants you enjoy
sun exposure and brightness
color scheme and design
accessibility and visibility
61
What should you do in order to be recognized as a person of your word by employees?
set clear goals and objectives, and be consistent
promise to fulfill every employee request
set goals and objectives, but adjust them on a daily basis
reward your favorite employees with special privileges
62
What method of compensation specifies a certain amount of pay based on either a flat or hourly rate?
quota
resume
commission
salary
63
What is networking?
increasing contacts and building relationships
successfully sharing information between people
scheduled meeting whose sole purpose is to gather information
paying a fee to use the name of a chain on your salon
64
What is a handbook or guide for employees called?
job guide
work guide
employee manual
instruction manual
65
What should you do while the examiner gives verbal directions on test day?
start scanning through the test
take a few deep breaths and try to clear your mind
focus solely on the written directions
listen carefully to the examiner
66
What is the term for the planning and developing of relationships to achieve a certain desired behavior?
human relations
sales relations
public relations
business relations
67
What are demographics?
outdoor advertisements like billboards and bus-shelter ads
information you collect from clients on intake forms
informational video that plays in the reception area PreviousNext
particular identifying characteristics of an area or population
68
in a hospital setting, laser center, or independent medical practice such as a cosmetic surgery or dermatology office
destination spa
medical spa
full-service spa
wellness spa
69
How does a corporation raise capital?
receiving money from proprietors
acquiring bank loans
receiving money from partners
selling stock certificates or shares
70
What kind of information should a manager share with employees?
personal information
only the information that relates to meeting short-term goals
only the information that is pertinent and appropriate to them
all business-related information
71
if you have difficulty managing money or feel unsure about how to handle certain areas of finance
assume everything will work out
seek advice from your employer
seek professional advice
ask your parents what to do
72
What should you do before placing a caller on hold?
ask permission to do so
tell them you are doing so
you should never put callers on hold
nothing, because everyone is used to being put on hold by businesses
73
When should you return business calls?
as quickly as possible
during lunch
after work
when you have free time
74
What should you listen carefully for in class?
instructions about what class material is not worth studying
tips for getting “sneak peeks” at the test so you will do better
hints about ways to “beat” the test by giving particular answers
cues and clues about what questions could be expected on the test
75
What kind of language should you use on your resume?
casual
vague
concise
formal
76
What is a resume?
duties and responsibilities required of a specific employee
verbal summary of education and work experience
letter written to a salon for the purpose of obtaining an interview
written summary of education and work experience
77
What is an important part of career development?
realizing that you only learn from yourself, rather than others
becoming confident that you know everything you need to know
accepting that where you are now may be as far as your career goes
finding role models whose behavior and success you want to emulate
78
What should you anticipate feeling as you prepare to take the licensing exam?
anxiety
depression
anger
elation
79
What is the strategy for understanding key elements in developing business called?
business overview
business resume
business strategy
business plan
80
What are variable costs?
business expenses that fluctuate
the costs of keeping a variety of employees in the salon
the costs of keeping varied retail products in the salon
business expenses that are constant
81
When should you enter identifying information, such as your name, on the test?
at the end of the test when you have free time
when you hit a difficult question and need a break
before you begin answering questions
any time during the test
82
What should you
EXCLUDE
from your resume?
educational achievements
work experience
relevant memberships
salary requirements
83
What is a critical element in attracting business?
parking
beverages
snacks
entertainment
84
When should you change answers while reviewing your work at the end of test?
if you finish the test early and feel like it was too easy
if you feel nervous that you didn’t do well on the test
whenever you know your answer to a question was a guess
when there is sufficient reason to change the answer
85
What term refers to items available for sale to clients?
retail supplies
consumption supplies
variable supplies
fixed supplies
86
What sort of ambiance should the style of the salon evoke?
professional
institutional
clinical
casual
87
What is one of the best ways that a business owner can protect his or her assets?
launching a sole proprietorship
investing in a friend’s business
incorporating
forming a partnership
88
What is a manual or set of instructions designed to standardize operations?
job guide
workplace manual
employee manual
procedural guide
89
What kind of attitude supports passing the test as a necessary and useful step in the process of achieving your goal of
positive
aggressive
casual
cocky
90
What does it mean to be test-wise?
you practice good study habits and time management
you help to grade tests
you always do well on tests
you help to prepare tests
91
amenity spa that provides guests with a variety of spa services such as skin care, massage, and hair and nail services
day spa
wellness spa
resort spa
destination spa
92
all-inclusive spa retreat that offers patrons a wide range of health, beauty, and wellness programs
medical spa
destination spa
day spa
wellness spa
93
In order to pass the license exam, what kind of studier should you be?
active
intense
casual
passive
94
What is capital?
corporate headquarters of an international franchise
money needed to invest in a business
profit derived from a business
financial loss experienced by a business
95
What will you require if you want to form a corporation?
experience on the board of directors of another corporation
a legal degree
the services of a competent lawyer and tax accountant
guaranteed success
96
What should you do when you encounter difficult questions on a test?
ignore them because you will never figure out the answers
skip ahead to the next question then come right back and try again
save them for last
blindly guess at the answers
97
What are you doing when you use specific words in your resume that you think people reading the document will relate to?
sugar-coating your words
considering your audience
talking down to people
pandering
98
What should you do with tests or quizzes taken as part of your course work?
discard them, whether you passed them or not
forget them if you passed, since you obviously know the material
review them prior to taking the final exam
assume they contain all the questions on the final exam
99
What should be a top priority in dealing with employees?
providing new uniforms
payroll
overlooking long lunches
company parties
100
What is the first thing you will want to determine before agreeing to a booth-rental arrangement?
who your clients will be
whether it is lawful to operate as a booth renter in your state
how much money you will make
whether the salon owner treats booth renters courteously
