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Topic 7 Management of Change Flashcards | StudBud
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Topic 7 Management of Change
Topic 7 Management of Change
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StudBud Administration
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Topic 7
Flashcards
15 cards
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Practice quiz
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Questions
15
Answers
1
Does a boss have to be older than his/her staff?
No
Yes
2
The confidence, enthusiasm, discipline of a person or group in business is what?
Moral
Morale
Immoral
3
What term means 'different' working hours are available?
Flexibility
Fixed term
Part-time
Term time only
4
What is another word for 'consequence'?
Problem
Total
Effect
5
Which two departments might overlap with a new IT system?
Manufacturing and sales
Accounts and design
Sales and accounts
6
What does CBT stand for?
Computer Based Training
Confidence Before Trust
Complete By Tuesday
7
Who is in charge of a client-server network?
Network manager
Network settings
Managing director
8
Why is keeping social groups together sometimes favoured by managers?
Low morale
High productivity
A pleasant environment
9
How should management respond to criticism?
Respond with further criticism
Act upon it to improve the system
Sack the staff member(s)
10
How can stress be alleviated for workers at times of change?
By hypnosis
By neck massages
By explanations being given
11
What can management offer in terms of skills' development?
Redundancy
Training
Promotion
12
Which of these jobs still exists as a clear role?
Receptionist
Typist
Filing Clerk
13
What do staff working with ICT systems have to obey?
The Monarchy
Telephone Directory
Code of Conduct
14
Should management be prepared to accept criticism of a new system?
No
Yes
15
What must staff be prepared to do when a new IT system is introduced?
Retire
Go to the nearest Job Centre for work
Learn new skills
