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HCP203 CLO#2 Flashcards | StudBud
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HCP203 CLO#2
Define open ended communicaton:
Define therapeutic communication:
HCP203 CLO#2
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1
Define therapeutic communication:
displaying the idea that patients are important
Giving comfort
Being able to provide material a patient understands
2
Define open ended communicaton:
A question that can not be answered with a yes or no
A question that can be answered with a yes or no
3
"This is a very busy clinic; please be patient" is the best response to a frustrated patient.
False
True
4
List techniques when working with an angry patient
Dismiss the patient
Engage the patient
Try to solve the problem
Stay calm
5
Language, Culture, Physical Settings, Angry or Sick patients are all communication barriers
False
True
6
"Please tell me what brings you into our office today." Is an example of an open ended question
True
False
7
Why would a patient be reluctant to ask questions?
Lack of understanding
Embarrassed
Scared
8
Define communication:
Process of sharing NOT understanding
Process of delivering a message with no clarification
Process of sharing and understanding
9
The communication process involves the sharing of meaningful information between two or more people
False
True
10
Which statement gives the best example of "mirroring" a patient
Copying exactly what they do
Dismissing the patient
Being aggressive towards the patient
Repeating what a patient says and checking for understanding
11
What does using passive voice represent in writing
Not direct and using extra wording
Concise and to the point
12
What is an example of open communication in the US?
Eye Contact
Touch
13
Facilitated communication is a technique used in an attempt to assist people with severe communication disabilities.
True
False
14
What does using active voice represent in writing
Everywhere and confusing
Concise and to the point
15
What is the term that means anything that interferes with the communication process?
Understanding
Noise
Clarification
Silence
16
Clarifying, encouraging, accepting are all examples of therapeutic skills (known facilitative communication techniques)
True
False
17
What communication technique(s) might be viewed negatively in other cultures?
All of these can be viewed negatively in other cultures
Eye contact
Open Body Language
Undivided attention
18
Define a routing list:
List of phone numbers
Phone book
A list that explains how to handle the calls and where they should be sent
19
When writing a letter to a patient, I should consider what type of patient they are to have effective communication
True
False
