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DECA Multiple choice test cluster
DECA Multiple choice test cluster
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DECA Hospitality and Tourism Exam #decaexam
Flashcards
45 cards
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Questions
45
Answers
1
A buying decision begins with a(n)
assessment of options.
information search.
need.
choice.
2
Producers are willing to manufacture more of a product when
its selling price is decreased.
its selling price is increased.
demand for the product is decreased.
production costs are increased.
3
Developing a personal budget is an effective way to
calculate assets.
increase debt.
pay bills.
manage money.
4
What information should appear in the first paragraph of a letter of application?
Job applying for
Name of applicant
Telephone number
Salary requirements
5
Which of the following is an example of a business applying information to accomplish a task:
Conducting research on consumer preferences
Reviewing data on trends to develop new products
Developing questionnaires for local surveys
Examining promotional activities of competitors
6
What is the core product that cruise lines provide passengers?
Luggage handling
Entertainment
Transportation
Food service
7
What is needed to post a web page to a website?
Wireless router
Affiliate partner
Web server
PDF reader
8
Which of the following is a reason that businesses extend credit to customers?
To be competitive
To purchase stock as needed
To take advantage of the convenience
To save money
9
The project manager controls what the project will and will not do, known as the project's
budget.
schedule.
plan.
scope.
10
Which of the following is not a behavior of an achievement-oriented person:
Producing high-quality work
Taking responsibility
Not being satisfied with current performance
Taking big risks
11
Effective coaches are patient, dependable, and
critical.
distracted.
entertaining.
approachable.
12
Which of the following is not a benefit of maintaining a positive attitude:
Earning fame and money
Achieving your goals
Enjoying better personal relationships
Learning new skills more easily
13
The Abbey Hotel uses multiple channels of distribution so that
the hotel manager has multiple chances to speak with staff.
the hotel restaurant offers a multitude of menu choices.
there are multiple ways for guests to reserve their rooms.
housekeeping has multiple opportunities to clean guest rooms
14
What type of safety hazard might be created by plugging too many machines into one wall outlet?
Electrical
Operational
Material
Production
15
A memorandum is typically used for communication that takes place
infrequently.
among competitors.
within a business.
between friends.
16
The American Marketing Association and the Canadian Marketing Association are examples of
focus groups.
support groups.
trade associations.
professional organizations.
17
Gestures are classified as part of __________ communication.
audiovisual
verbal
written
nonverbal
18
An effective time-management approach for the manager of a large staff of employees would be to
delegate most managerial responsibilities to an assistant.
block off six hours of uninterrupted work time daily.
fill each day's work schedule completely.
build flexibility into his/her schedule.
19
When a business buys buildings and vehicles money is flowing out of the business to acquire
supplies.
staples.
products.
assets.
20
Which of the following is a trend in information management:
Decreased number of electronic documents
Decreased competition
Increased compliance laws and regulations
Increased number of workers in the office
21
What type of debtor-creditor relationship involves the acquisition and use of credit cards?
Implied
Voluntary
Customary
Unintentional
22
Using an orderly and systematic approach to jobs should make a worker more
open-minded.
careless.
productive.
tense.
23
How has the spread of capitalism in the world since the early 1990s affected business?
It has led to improvements in technology.
It has provided increased protection for domestic businesses
It has encouraged the growth of a global economy.
it has reduced labor costs.
24
The production activity that obtains all the resources needed for production to take place is
dispatching.
purchasing.
scheduling.
routing.
25
Which of the following procedures is usually a part of the new-employee orientation process:
On-the-job training
Evaluation of performance
Tour of the facilities
Meeting with a counselor
26
Which of the following is not an example of demographic data:
Need for convenience
Employment status
Religious affiliation
Education
27
Which of the following is a tip that you should follow about office politics:
Keep to yourself.
Voice your opinions readily.
Listen and observe others.
Work hard.
28
What should employees be willing to accept when defending their ideas objectively?
Critical feedback
Additional responsibility
Personal attack
Nonverbal support
29
Electrical storms, floods, and earthquakes are examples of __________ risk.
marketing
human
economic
natural
30
One of the characteristics of travel & tourism marketing is that it has a significant impact on
world climates.
historical facts.
social sciences.
local economies.
31
Form utility applies only to tangible goods such as
sweatshirts.
dry cleaning.
doctor's advice.
movie tickets.
32
Which phase of the business cycle would have an unfavorable effect on the business environment:
Remission
Maturity
Contraction
Expansion
33
Which of the following is a true statement about change:
Change comes in only one form.
All changes are good.
Everyone reacts differently to change.
Change can be avoided.
34
To make sure the purpose of the content is clear, the data that are placed in a table should be
included in the appendices.
placed in the report's margins.
properly labeled.
attractively presented.
35
Which of the following is typically the first step in holding a group discussion:
Find out what group members know about the subject.
Build on another group member's comment.
Make sure group members understand the group's purpose.
Summarize what the group has said during the discussion.
36
What is one reason that a business might make its financial records available to a bank?
To pay a mortgage
To open an account
To deposit funds
To obtain credit
37
The formula that is generally used to measure productivity is
goods divided by time.
labor divided by resources.
inputs divided by labor.
outputs divided by inputs.
38
What is the first step in handling customer complaints?
Ask the customer to be brief.
Make a record of all the facts.
Let the customer explain the problem.
Call the manager for assistance.
39
To help project managers identify the resources needed for a project, they often develop
checklists.
summaries.
schedules.
timelines.
40
The first step in resolving a conflict occurs when one of the two people
acknowledges the conflict.
discusses resolution options.
remains calm and objective.
asks for a third party's opinion.
41
Negotiators decide how to get what they want by
being aggressive.
developing strategies.
making demands.
establishing rules.
42
One of the characteristics of the form of business ownership known as an LLC is that
the owners property cant be taken to pay the business's debt
this kind of business can last indefinitely.
the IRS collects taxes based on the LLC's gross income.
it is required to have at least three owners (members).
43
The primary purpose of collaborative software applications in the business environment is to
maintain authority.
archive old documents.
share information.
interpret data.
44
What trait is demonstrated when employees treat customers with respect and without prejudice?
Integrity
Consideration
Empathy
Honesty
45
Why is it important for speakers to rehearse an oral presentation?
provides the speaker with verbal feedback from the audience.
helps the speaker improve the delivery of the message
encourages speaker to develop the notes for the presentation
allows the speaker to analyze the accuracy of the message