DTV Tools Review

Question 1

Payment arrangements can be divided into how many payments?

Accepted Answer

2

Question 2

Ted has DTV. He wants to know what channel does Aspire come on?

Accepted Answer

Channel 381

Question 3

What is C41?

Accepted Answer

Genie mini

Question 4

This tool will allow you the ability to track DTV and Internet return equipment

Accepted Answer

CPE Management Tool

Question 5

Cost of the DTV Sports Pack

Accepted Answer

$13.99

Question 6

Jeff wants to know how many HBO channels does DTV offer

Accepted Answer

10 channels

Question 7

A Customer is asking you for your employee ID. You ae required to give them your first name, last name and ATTUID.

Accepted Answer

False

Question 8

What is the ETF for DTV cancellation, if contract started 5/5/2020 and end 3/16/2021 for 24 months $480 agreement?

Accepted Answer

$260

Question 9

This tool will allow you the ability to refund 3rd party mobile purchases and add purchase blocker

Accepted Answer

CCC Tool

Question 10

Approx. how many channels are included in the Select DTV package?

Accepted Answer

173 channels

Question 11

A Major difference between DTV XTRA and Comcast Digital Preferred package

Accepted Answer

No longer has the ability to set DVR Recordings via Xfinity

Question 12

What is the lowest DTV package which includes TV1?

Accepted Answer

Choice

Question 13

IN OMS, what is the DNIS code to order a remote control?

Accepted Answer

DNIS 70

Question 14

Bill was unsuccessful when he went online to try and unlock his phone device. What system could you use to help him?

Accepted Answer

Torch

Question 15

Vic has the ATT International Calling plan on his cell phone. How much is he paying per month for this plan?

Accepted Answer

$15 a month

Question 16

Which OSD code do we NOT handle?

Accepted Answer

OSD 725

Question 17

Kim is receiving a DTV APP error 1206. What does it mean?

Accepted Answer

Capturing video not permitted - A security violation has been detected

Question 18

Mo wants to block his son's viewing hours on his c41w receiver what are the 1st 3 steps?

Accepted Answer

Menu, settings, & parental control

Question 19

Showtime offers how many channels with DTV?

Accepted Answer

13 channels

Question 20

Bo wants to know how many channels will he loss if he changes from the DTV Ultimate to the XTRA

Accepted Answer

15 channels

Questions 20