CSG Completion Codes

All transfer calls will have a completion code starting with X

Customer requests to speak with a manager at 10:00 am our time on a Monday.

Customer was transferred to Data

The customer did not have a U code, so you were not able to create the job per SI.

You have a JCI Fire (Simplex Grinnell) customer who wants a tech out.

Your customer needed to talk to the local office about their installation.

You transferred the customer to RSS to get help with their cameras.

Customer calls in to install a new fire system.

Troubleshooting was successful & the customer did not need anything else.

You are assisting the customer review history and their line is disconnected.

Customer needs to be transferred to Billing.

Customer calls in to place the system on test but does not have the PIC.

Customer requests to cancel service with JCI.

Customer is having issues with DataSource.

You had to create an ARR action.