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Chapter 7 Manager as a Leader Flashcards | StudBud
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Chapter 7 Manager as a Leader
Chapter 7 Manager as a Leader
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StudBud Administration
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Concepts from Chapter 7 #itbchap7
Flashcards
31 cards
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Questions
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Answers
1
Tom is contemplating insurance plans to offer his employees? Which mgmt function is this?
Implementing
Planning
Staffing
Controlling
2
If I have an issue at work and I discuss it with Mr. Callahan or Mr. Becker. This is what type communication?
Vertical
External
Horizontal
Informal
3
Which of the following is NOT one of the 5 functions of management?
Budgeting
Staffing
Organizing
Controlling
4
The two types of leadership styles are
Formal and Informal
Strategic and Informal
Tactical and Formal
Strategic and Tactical
5
T/F All managers complete similar activities regardless of the size/type of the organization.
True
False
6
T/F Informal communication is best for the workplace.
FALSE
TRUE
7
T/F Management strategies used today aren't really different than those used many years ago.
True
False
8
Damon is a manager at McDonald's. Jen works the fryer and follows his orders because he has...
Identity influence
Position influence
Expert influence
Reward influence
9
If a project requires employees to learn new skills in order to be effective,
Tactical management is best
Strategic management is best
10
A CEO is an example of a (an) ....
Contingent worker
Middle manager
Supervisor
Executive
11
The
BEST
way leaders can emphasize the importance of ethical behavior is...
Write a mission statement
Always act ethically
Post motivational signs
Fire unethical employees
12
Executives are what level of management?
Middle
Top
Second
First
13
The definition of Leadership?
Getting the work done and on time
Influencing others to work toward common goals
Supervision of subordinates
The management of resources
14
T/F If a manager is friendly with employees, he/she will be an effective leader.
False
True
15
Communication that is common but unofficial in a business, like water cooler conversation, is
Horizontal Communication
Written Communication
Tactical Communication
Informal Communication
16
A manager who is willing to make unpopular decisions is showing this leadership characteristic.
Stability
Understanding
Courage
Communication
17
Bonuses, vacation time, recognition and job perks can have this type of influence...
Position
Reward
Expert
Identity
18
The Definition of Human Relations?
Interactions between individuals
Many relationships like parent, child, student, friend...
The way we get along with each other
The act of relating to other humans
19
Alex & Joe, both supervisors , have exchanged memos regarding shipment of supplies.
This is horizontal communication
This is informal communication
This is vertical communication
This is external communication
20
Identity influence can usually be noticed...
Between a supervisor and a subordinate
Among managers
In a well-liked, respected employee
Between the CEO and an employee
21
The way the people get along with each other is known as...
Influence
Leadership
Human Relations
Communication
22
Supervisors are what level of management?
Highest
Middle
Top
First
23
A leader who has the personal trust & respect of their group will have what kind of influence?
Position
Reward
Identity
Expert
24
The way a manager treats and directs employees...
Leadership Style
Team Building
Position Influence
Human Relations
25
Which of the following is probably the worst response to a minor employee mistake?
Explain that if he/she is having a hard time to ask for help
Mention how if he/she continues to make errors --> FIRED!
Describe that the skill is tricky and you understand
Tell that employee that you once made the same error
26
T/F Good leaders understand that they cannot treat all employees alike.
False
True
27
T/F An effective leader must be able to work with groups as well as individuals.
True
False
28
Types of communication include...
Horizontal
Formal
Written
All of the above
29
The best definition of middle managers is...
Specialists w/ responsibilities for specific parts of the co
Employees w/position influence who plan & organize work
Leaders who focus on the planning & controlling of a company
Supervisors responsible for the day to day operations
30
No matter how much their employees like them, all managers have...
Formal influence
Tactical influence
Strategic influence
Expert influence
31
Ethical behavior must meet all of the following requirements EXCEPT...
It is legal/lawful
It does not harm some and benefit others
It makes money
It is aligned with company policies
