MGT 3100 EXAM III

Ingratiating someone is considered a hard influence tactic.

Views the relationship as fair

Typically we only process ___ percent of what we hear.

The process of getting oriented and getting acquainted in team development is called __.

____ control describes how information is disseminated or who is given what information.

A concern related to control systems is…

Control is needed in order to ___.

The main point of Maslow's Hierarchy of Needs is that people want more than a paycheck.

In nonverbal communication, you should not turn away from the speaker when talking

The ___ attempts to identify distinctive characteristics that account for the effectiveness of leaders.

The ___ communication medium is best for nonroutine, ambiguous situations.

Leader behavior is an example of a ___ factor that contributes to a person's motivation.

Emotions and attitudes are considered ___ factors that contribute to a person's motivation.

Task roles consists of behavior that fosters constructive relationships among team members.

To be an effective listener, it is important to ___.

____ control describes what norms are established and reinforced.

The ___ communication medium is best for routine, clear situations.

Step 1 in the control process is ___.

________ leads to the experience of responsibility for work outcomes.

__ results from managers’ authority to punish their subordinates.

Motivation is important from both 1) a personal and 2) a business perspective.

__ conflict hinders the organization’s performance or threatens its interest.

___ are socially determined expectation of how an individual should behave in a specific position.

The ___ in the communication process encodes the message and selects the medium.

Norms often confuse team members regarding their role expectations.

Decentralized control is characterized by informal and organic structural arrangements.

When members concentrate on completing the assigned tasks they are in the __ team development phase.

In nonverbal communication, don't worry about your facial expressions.

A ___ consists of members from different areas within an organization, such as finance, operations, and sales.

Showing subtle flattery and agreement can help you influence others.

The first step of being an effective speaker is to tell your audience what you're going to say.

__ is derived from one’s personal attraction (strong, visionary leadership)

Maintenance roles consists of behavior that fosters constructive relationships among team members.

The contingency leadership style is a __ approach to leadership

The __ attempts to determine the distinctive styles used by effective leaders.

The ability to influence employees to voluntarily pursue organizational goals is generally called what?

__ uses positive consequences to strengthen a particular behavior.

__ is defined as monitoring performance, comparing it with goals, and taking corrective action.

Valence in expectancy theory indicates if the person ___.

__ are received by a person from others for performing a particular task or behavior.

___ involves monitoring performance to ensure day-to-day goals are being met and taking action as needed.

__ focuses on organizing employees and resources, as well as using reward and punishment.

___ involves monitoring performance to ensure strategic plans are being implemented and taking action as needed.

The difference between teams and groups is that groups are performance directed.

__ is describes the unofficial communication system of the informal organization.

To be a successful manager, it is important to understand that every situation is different and requires flexibility.

__ are general guidelines or rules of behavior that most group or team members follow.

___ describes the ability to recognize and understand another person's feelings and thoughts.

Someone who is high in Machiavellianism generally puts principles over results.

__ provide satisfaction to a person from simply performing a particular task.