H&T Lessons 4-6

Body language is an essential part of guest communication in the H&T industry.

When customers complain, business use?

The first regularly scheduled trips from the U.S. to England in the 1800s were by?

The Bible mentions hospitality.

The Holiday Inn is known for?

Which is a "niche" attraction?

Differences in religion, customs, etc. describes?

A complete tavern was excavated in the ancient city of?

Social media doesn't affect H&T.

The first ever group of tourists were organized to?

G.L.A.D is a method of?

Businesses track guest satisfaction with?

"Moments of truth" can be mediocre, meaning/

The first group of tourists traveled by?

The most discussed happenings or changes happening in H&T are called?

For which would be more likely to buy lodging?

Which is NOT a response to safety and security concerns in H&T?

The first ever travel agency was in?

When guests flow through a H&T experience with no interruptions or problems?

Globalization is a result of?

The "host" is?

The invention of the car hurt the H&T industry.

In Colonial America, these served as places for entertainment + hostels + restaurants + meeting places for citizens:

Which is the most eco friendly?

The success of any H&T business or industry has always relied on?

One of the first ever hotel chains was?

Which was created to ensure safe and healthful conditions for workers?

It is believed that H&T began with?

The first trip around the world took less than one month to comlete.