When you disagree with a coworker, you should always

Be respectful & try to understand their perspective

Being open-minded means

Being willing to learn new things and accept new ideas

Regarding feedback, you should:

accept criticism and praise other's work

ability to share & understand feelings of another person.

In active listening, all of the following are true EXCEPT:

Take notes when the person is talking

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Intro Communication Skills

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Communication Skills for College Prep

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Questions 20

Answers

1
It's important to be confident, but you should be careful not to be
self-assured
self reliant
arrogant
Positive
2
Communication Skills are:
Important for getting a job
the ability to convey information to someone effectively
include reading, writing, listening and speaking
all of the answers are correct
3
The following types of communication must be checked for spelling and grammar:
Email to a Coworker
all answers are correct
Text message to your manager
Proposal for agreement
4
One important skill is Listening, especially this type of listening:
Attentive Listening
Active Listening
Close Listening
Reactive Listening
5
When you disagree with a coworker, you should always
Just avoid them at work
Be respectful & try to understand their perspective
Argue with them so they can see your point of view
Try to make them see that they are wrong
6
If you make a mistake on a job application, you should:
draw a line through the error
use white out
erase neatly
Start over
7
It's important to have good communication skills to work -
In business
In retail
All three answers are correct
In a kitchen or as a waiter
8
Being open-minded means
Being creative
Being willing to learn new things and accept new ideas
Sticking with your beliefs
You are already set in your ways and don't want to change
9
Which item of clothing is acceptable to wear to a negotiation table
Large Gold Chain
Polo Shirt
Dress Shirt
Sneakers or Sandals
10
Regarding feedback, you should:
tell people what they're doing wrong at work
Not allow anyone to correct you at work
Tell customers when they smell or are unattractive
accept criticism and praise other's work
11
Communication skills:
Are needed to get and keep a job
Are needed to get a job, but not to keep it
12
The following are all examples of positive Nonverbal communication EXCEPT:
a friendly tone of voice
relaxed posture
staring at the person
looking the person in the eyes
13
CONCISE means:
careful
short and to the point
accurate
Very sharp and witty
14
An important part of friendliness is developing
A signature style
interpersonal skills
A personalized email signature
A code name for your colleagues
15
At an interview, it is best to be:
Arrogant and Open-minded
Confident and Talkative
Positive and Concise
Attractive and Authoritative
16
As long as you can effectively speak and listen to people, you don't need writing skills
False
True
17
EMPATHY is
feeling pity and sorrow for another person.
ability to share & understand feelings of another person.
understanding difficult dialogues
knowing someone's thoughts before they speak
18
On your resume or job application, you may have the following number of errors:
2-3
a few, as long as they are not noticeable
0
1-2 small errors
19
In active listening, all of the following are true EXCEPT:
Pay close attention to what the person is saying
Rephrase what the person is saying
Take notes when the person is talking
Ask clarifying Questions
20
The following are all parts of being respectful EXCEPT:
editing emails and letters
All are correct
Make eye contact and actively listen
avoiding distractions while on the phone

Intro Communication Skills Flashcards | StudBud