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Service Workshop Week 2 Flashcards | StudBud
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Service Workshop Week 2
Service Workshop Week 2
25 terms
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StudBud Administration
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22 plays
Imported from external platform
Flashcards
25 cards
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Practice quiz
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Host live
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Questions
25
Answers
1
What is this screen?
Route Sheet
Shop View
RO Search
Pending Services
2
What screen is this?
Op Code Maintenance
Service Status Color Control
Reservation Manager Specs
Service Alerts
3
What screen is this?
Service Portal
Shop View
Route Sheet
Service Touch
4
This feature allows managers to decide which opcodes can NOT be affected be discount miscellaneous codes:
Discount Exception
Discount Ineligible
Service Special
Miscellaneous Exceptions
5
Who is Reverse Risk's biggest fan in class?
Logan
Anthoney
Melina
Gina
6
Which of the following is NOT a way to price labor?
Variable Labor Rate
Grid Pricing
Matrix Pricing
Menu Price
7
A job status should be ____ before you can hit F7 Start Work
Pre-Assigned
Tech
Reserved
Suggest
8
Where do I go to change a technician from Non-Working to Working?
Route Sheet
Technician Jobs
RO Time Report
Change Technician Status
9
What screen is this?
RO Billing
Shop View
RO Search
Pending Services
10
This hotkey opens the Route Sheet:
Ctrl + I
Ctrl + R
Ctrl + U
Ctrl + S
11
When was Reynolds and Reynolds founded?
1966
2006
2016
1866
12
How do I change the text size of my IGNITE screen?
System Tools > Preferences > Preferences
System Tools > Preferences > Configure Toolbar
Security Maintenance > Basic Profile Information
System Administrator
13
Who skipped school to go sailing?
Ryan B
Heinrich
Danny
Ryan D
14
What is NOT an available view in reservation manager?
Biweekly
Daily
Monthly
Weekly
15
The Sentra, Altima, and Pathfinder are all car models made by what maker?
Kia
Ford
Nissan
Toyota
16
What part of 00FOZOIL is considered the base code?
00
0
00F
00FO
17
What is the key reason we do not typically DELETE opcodes or have managers delete them, but rather DEACTIVE/ACTIVATE?
Because it may affect report cards
Only the TAC can delete them
Trick question: we DO delete them to help clean things up
Service history
18
Variable labor rates allow you to change customer pricing, but not how much we pay the tech.
True
False
19
Which animal can be seen on the Porsche logo?
Koala
Scorpion
Horse
Lion
20
A benchmark project focuses on increasing profits or decreasing expenses to help dealers make more money.
True
False
21
My new service manager wants to know immediately if a Report Card is marked all green. What can I help them set up?
Report Card Notifications
Reservation Manager Notifications
Service Alerts
Service Flag
22
What does PDI stand for?
Pre-Determined Inspection
Professional Detailed Inspection
Pre-Delivery Inspection
Program Data Inquiry
23
How is Effective Labor Rate (ELR) calculated?
Sale - Cost
Labor Hours / Labor Sales Dollars
(Sale - Cost) / Sale
Labor Sales Dollars / Labor Hours
24
You can edit which Misc. codes pull to the Discounts and Shop Supplies columns on the advisor performance report in:
SVC Specs > Dealer Setup
3621 Dealer Setup
3624 Dispatch Master
3631 Misc Codes/Split Sales
25
Where can I change the color for the Sent to advisor status?
Service Status Color Control
Service Operations
Service Alerts
Service Flag Specifications
