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Final review
Final review
60 terms
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StudBud Administration
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161 plays
Chapters 6, 8, 9, 10, 13, 15, 16
Flashcards
60 cards
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Practice quiz
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Host live
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Questions
60
Answers
1
____ occurs when one assumes that all people within a culture act, think, and behave the same way.
Cultural paradox
Expatriate
Cultural stereotyping
Masculinity
2
Which is correct APA formatting?
J. Harrison, B. Border, I. Castro, V. Gulyas, A. Piau, & P. Zendron
Harrison, J., Border, B., Castro, I., Gulyas, V., Piau, A., and Zendron, P.
Harrison, J., Border, B., Castro, I., Gulyas, V., Piau, A., and Zendron, P.
Harrison, J., Border, B., Castro, I., Gulyas, V., Piau, A., & Zendron, P.
3
Which of the following SWOT factors are internal to the firm?
Threats and strengths
Strengths and weaknesses
Weaknesses and opportunities
Opportunities and threats
4
“O” in the SWOT analysis stands for ______.
opportunities
organic
operations
output
5
SMART goals are Specific, Measurable, Achievable, Relevant, and ______
Time-bound
Technical
Trackable
Talent-focused
6
According to Larkin & Larkin, deep down managers believe they are communicating effectively
False
True
7
The Ohio State and University of Michigan studies both contributed to the ______ approach to leadership.
None of these
Personality
Trait
Behavioral
8
According to Hofstede, which of the following is an implication of low power distance?
Managers rely on formal rules to manage
Dispersed authority
Wide salary gap between top and bottom of company
Tall hierarchies with clear levels of managers and subordinates
9
Which of the following SWOT factors are external to the firm?
Threats and weaknesses
Weaknesses and opportunities
Opportunities and threats
Threats and strengths
10
“T” in the SWOT analysis stands for ______.
terminal
time
teamwork
threats
11
Which of these is an expression of what a business’s founders want that business to accomplish?
Mission statement
Vision statement
SMART framework
Strategic analysis
12
Interest rates and exchange rates are part of which element of PESTEL?
Economic
Environmental
Sociocultural
Legal
13
Which is the parenthetical author driven citation?
C
A
D
B
14
Which is known as the “polite stage”?
Forming
Storming
Performing
Norming
15
In which stage do members clash for control of the group and people begin to choose sides?
Norming
Storming
Performing
Forming
16
Although not in the text’s model, what stage was later added to Tuckman’s Stages of Group Development?
Adjourning
Shoring
Coring
Learning
17
Asking “What are the distinguishing characteristics of effective leaders?” sparked what approach to studying leadership?
trait approach to leadership
contingency theory of leadership
charismatic approach to leadership
behavioral approach to leadership
18
A ___ strategy involves firms developing plans to increase the size of revenue, market share, or geographic reach.
defensive
stability
divestiture
growth
19
A firm’s internal environment contains elements that can impact the firm but are generally beyond its direct control.
False
True
20
Tariffs and trade agreements are part of which element of PESTEL?
Economic
Sociocultural
Legal
Political
21
Which of these is in active voice?
The report was read by Christie
The chowder was consumed by Jimmy
Christie read the report
Creative presentations were given by Management 3000 students.
22
According to Hofstede, the degree a society emphasizes traditional qualities such as advancement & earnings refers to:
Uncertainty Avoidance
Individualism
Masculinity
Power Distance
23
What is the correct author and year format for an article in a reference list?
Brill, JB, (2011).
John Brill, 2011.
Brill, J. B. 2011.
Brill, J. B. (2011).
24
____ factors are things in the global environment that may impact a firm’s operations or success
Economic
Socio-cultural
External
Internal
25
What is this?
In-text citation
Reference list citation
Neither
Both
26
Managers’ effectiveness as ___ will determine how well they understand & respond to others & can change the organization
listeners
monitors
disturbance handlers
speakers and writers
27
Which of the following types of team disagreements should a manager initially resist intervening on?
Status conflicts
Process conflicts
Task conflicts
Relationship conflicts
28
In societies with high ___ scores, individuals are valued for achievements & rewarded & recognized for achievements.
collectivism
individualism
masculinity
uncertainty avoidance
29
According to Hofstede, the degree people are comfortable with risk, uncertainty, & unpredictable situations refers to:
Individualism
Uncertainty Avoidance
Power Distance
Masculinity
30
Which of the following represent the correct sequence of Tuckman’s Stages of Group Development?
Forming, Storming, Norming, Performing
Forming, Storming, Performing, Norming
Performing, Norming, Forming, Storming
Norming, Forming, Storming, Performing
31
ABC Products want to find what tech opportunities exists for their business. ABC should use which of the following
PESTEL
Porter’s 5 Forces
SWOT
Vision and Mission
32
If it’s on the reference list it needs to be cited in-text
Sometimes
Always
Never
33
What describes the process firms use to study the many different layers & aspects of their competitive environment
SWOT
strategic positioning
Strategic analysis
Value chain
34
What refers to the task of balancing individual differences & goals AND the collective identity & goals of a team?
Secondary paradox
Manager’s dilemma
Primary paradox
Birdbox
35
______ is a tool that reminds managers to look at several distinct categories in the macro environment.
SWOT
PESTEL
Porter’s
VRIO
36
As presented in class, business style writing is clear, concise, and direct
False
True
37
According to Hofstede, which of the following is an implication of low uncertainty avoidance?
Weak loyalty to companies
Preference for larger companies
Formalized management structures
Top managers often involved in operations
38
Fill in the blanks with the quote from class: "______ is the heart of management"
Inspiration
Compromise
Communication
Leadership
39
Which is part of Chris Voss’ tactical empathy framework discussed in class?
Mirroring
Strategic silence
All of the above
Labeling
40
In APA format, what year would we cite our textbook?
2019 (when published)
2025 (when you accessed)
2024 (when uploaded to canvas)
2018 (first draft)
41
Which of the following is NOT an activity of strategic management process?
Strategic analysis
Establish compensation for performance
Create and choose strategies
Vision and Mission
42
Which of the following is the first step of strategic management process?
Vision and Mission statements
Develop objectives
Measure and evaluate performance
Strategic analysis
43
As discussed in class, the formula for active listening with fuller empathy is:
Accommodate, Value, Acknowledge
Acknowledge, Value, Accommodate
Accommodate, Validate, Acknowledge
Acknowledge, Validate, Accommodate
44
Which of these is a general description of how the firm will try to accomplish the firm’s vision?
Strategic analysis
Objective statement
SMART framework
Mission statement
45
Leadership and management are interchangeable.
True
False
46
A leader who wants to communicate a vision in such a way that it provides meaning will likely use:
the referent base of power
the mission statement
carrot and sticks approach
storytelling
47
______ includes facts about income, education levels, age groups, and the ethnic and racial composition of a population.
Economic
Environmental
Demographics
Political
48
According to class & HBR all of the following are barriers to effective listening:
True
False
49
According to Hofstede, the degree to which members of a society accept differences in power and authority refers to:
Individualism
Power Distance
Collectivism
Uncertainty Avoidance
50
“W” in the SWOT analysis stands for ______.
wages
win
weaknesses
waste
51
In societies with high _______ scores, people are seen as being part of a wider group, known as the in-group
collectivism
Individualism
masculinity
uncertainty avoidance
52
Demographic trends and market diversity are part of which element of PESTEL?
Political
Sociocultural
Environmental
Legal
53
In PESTEL, factors are characterized as opportunities or threats.
True
False
54
What is the set of activities firms undertake to try to put themselves in the best possible position to compete?
Strategic analysis
Strategic management process
Strategic positioning
Value chain
55
Which is correct for an in-text citation?
Harrison 2023
(Harrison et al., 2023)
Harrison et al. 2023
(Harrison, 2023)
56
“S” in the SWOT analysis stands for ______.
strengths
system
strategy
support
57
According to Hofstede, which of the following is an implication of high-power distance?
More consultative or collaborative forms of decision making
Dispersed authority
Flat organizational hierarchies
Very centralized organizational structure
58
Margo’s team is completely self-directed and requires little management direction. Margo’s team can be described as:
Norming
Performing
Storming
Forming
59
Intellectual property rights are part of which element of PESTEL?
Environmental
Economic
Political
Legal
60
Which is the paraphrased idea driven citation?
B
A
D
C
