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BE Chapter 17 Managing Operations and Staffing Flashcards | StudBud
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BE Chapter 17 Managing Operations and Staffing
BE Chapter 17 Managing Operations and Staffing
34 terms
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Business Entrepreneurship Course
Flashcards
34 cards
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Practice quiz
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Questions
34
Answers
1
Your first staffing task is to
hire the best employees.
create an organizational chart.
establish salary scales.
design an organizational structure.
2
A job specification is a document that details abilities, skills, exp. needed to perform a job.
False
True
3
What is the most critical factor in setting hours of operation for a business?
Best to match School hours.
Set to best meet customer needs.
Doesn't matter.
What is best for most of your employees.
4
If a prod. of yours stops working within a certain time limit and you fix it, this would be
a rework policy.
customer complaint problem.
defined by a customer service policy.
a return policy.
5
An arrangement for deferred payment for goods and services is called
debit
a loan
payment extension
credit
6
When might you offer and Installment Credit Plan?
When you want to offer long lead times for payment.
When you don't want Bank charges.
When you sell costly goods or services.
When there is an installation as part of your service.
7
A statement that describes the objectives of a job and its responsibilities is a
Resume'
Job Specification
Job Description
Job mission
8
Which of the following cannot be asked during a Job Interview?
Why they left last job?
Age
College they graduated from.
Military service
9
_______ is the act of doing something again because it was not done right the first time.
Returning
Remanufacturing
Reworking
Rebuilding
10
____________ leave no room for interpretation.
Laws
Policies
Written processes
Rules
11
Managers that are responsible for accomplishing the main objectives of a business use a
group organization.
line organization.
gantt chart.
objective organization.
12
A policy that estab. conditions which items that have been ordered/shipped may be returned is
a return policy.
manufacturing policy
a shipping policy
a rework policy
13
Policies are meant to handle recurring situations, but they
are inflexible
are hard to define
are flexible
change frequently
14
What is the difference between a policy and a rule?
Policy-rules for management, Rule-business operations
Policy-business operations, Rule-behavior
Policy-behavior, Rule- business operations
Policy-procedures, Rule-behavior
15
A standard that is set forth to guide behavior or actions is a
law
policy
flexible standard
rule
16
If you offer credit, you need to
develop a credit policy.
to do credit checks on customers.
always require a personal credit card.
require a cash deposit.
17
Typically, benefits for an employee run between
25 and 45 percent of salary.
5 and 10 percent of salary.
10 and 20 percent of salary.
20 and 40 percent of salary.
18
Which credit plan would be best for the sale of very expensive goods?
Charge Accounts
Bank Credit Cards
Financing
Installment Plans
19
Why is a customer service policy important?
Because everyone has one.
It provides guidance in how to deal with complaints.
It is not that important.
So customers know what to expect if they have an issue.
20
Project organizations are usually
only used in big corporate businesses.
a waste of time.
a unstructured organization.
temporary and put together from different parts of the bus.
21
Which of following is NOT a good reason for a Line Organization Chart?
You see who is in charge of certain staff activities.
To see who is most important in the organization.
Establishes a chain of command.
Employees see potential progression in the company.
22
An on-site accident
can ruin a small business.
is very rare and not a big concern.
is why you have insurance.
is why you have a First Aid kit on-site.
23
A rework policy is used when
you need to do something again due to not being done right.
there is no return policy.
there is no replacement policy.
you sell a very complicated product.
24
Research indicates that ___ percent of dissatisfied customers will not return.
91
81
89
75
25
What musical instrument did Mr. Walker play in High School?
Tuba
Saxephone
Flute
Trumpet
26
An on-site accident to an employee or a customer can ruin a business, how can you prevent this?
Establish guidelines.
Establish safety rules/policies.
You can't, buy more insurance.
You can't its going to happen.
27
Policy statements include things like
must ware hard hats
must be at work by 8:00 AM
all employees get 2 weeks of vacation
hours of operation
28
Wages is a fixed amount of pay an employee receives for each week, month, or year they work.
True
False
29
Your hours of operation should be
set to suit your families needs.
set to suit your customers.
10 am to 6 pm
set to meet the needs of your vendors.
30
A written statement of guiding principles and procedures that act as a guideline for operations
is a policy
is a rule
is an operations document
is process document
31
Which of these are not an employee benefit required by law?
Workers' Compensation
Unemployment compensation.
Health Insurance
Social Security
32
A diagram that includes all the jobs in your business and how they are related is
a Gantt chart.
a Pert chart
a staffing chart
an organizational chart.
33
Which of the following would not be one of the four major types of credit plans available?
Charge Accounts
Installment plans
Private loan
Financing
34
For an operation to run smoothly, there has to be consistency in the way things are done; how?
with laws and policies
with defined processes & procedures
strong leadership
with policies & rules
