What should be used when transferring or transporting flammable or combustible liquids?

approved grounding technique to drain static buildup

When is training most effective?

when it is interactive and fully involves workers

What are the five systematic problem solving steps used by Six Sigma to improve quality?

define, measure, analyze, improve, control

Specific, Measurable, Achievable, Relevant, Time-based

Quality in the logistics environment begins during which function?

auditing in the receiving process

How are trucks positioned at docks restrained from further movement?

wheel chocks or trailer restraints

What does quality improvement mean in logistics?

finding a better way to meet customer needs

Why do companies want employees who can maintain relationships?

to represent the company both personally and professionally

What is the goal of conflict resolution?

find a permanent solution to the specific issue

When lifting objects, where is the power zone?

below the shoulders, above the knees, close to the body

Schedules are created during which phase of problem solving?

when testing and implementing solutions

Total Quality Management's system to ensure customer satisfaction is built around:

improving quality and involving everyone in the organization

TQM's continual improvement concept asks managers to recognize:

there is always room for improvement

If tasks that expose workers to physical risk factors are repeatedly performed, what can happen over time?

they can lead to injury or fatigue

What information is contained in the final safety investigation report?

facts of the accident, causes, recommendations to prevent future incidents

What information does scanning through a document before reading it provide?

general idea of what the document is about

Why should industry jargon be minimized when communicating with a customer?

not everyone is familiar with industry terms

Why should flammable liquids be stored in labeled and approved closed containers?

to prevent liquids or vapors from escaping

Effective communication is:

sent clearly and received with understanding

How does Six Sigma improve and maintain quality?

statistical data to reduce defects

studbud

CLA 4.0 Review Chapters 6-10

49 termsStudBud Administration25 plays

Imported from external platform

Flashcards49 cardsFPractice quizPHost liveL

Questions 49

Answers

1
Quality audits must be conducted by persons not involved with with the performance being examined because:
audits taking place may require unauthorized over time
to guarantee audit is unbias
auditors are specifically trained to see processes from a different view
OSHA audit regulation requirements
2
What should be used when transferring or transporting flammable or combustible liquids?
ventilation fans to prevent buildup of fumes
aluminum funnels to withstand chemical exposure
bare hands
approved grounding technique to drain static buildup
3
How do employers determine if PPE is required in the workplace?
personally perform task without PPE
conduct operational risk management assessment
personally perform task with the PPE
conduct hazard assessment
4
Communication between shifts is an important element of:
conflict resolution
documentation
safety information
quality and safety
5
What can happen if electrical equipment and power lines are not handled properly?
burning
death
all of the above
electrical shock
6
What kind of questions should teams ask to evaluate solutions being tested?
were goals or deadlines met?
all of the above
what factors could be contributing to the problem?
do communication skills in the team need improving?
7
When is training most effective?
when delivered virtually so the worker can learn at their pace
when it is interactive and fully involves workers
when delivered through lecture and accompanying literature
when held in large groups so everyone can ask questions
8
What are the five systematic problem solving steps used by Six Sigma to improve quality?
voice, emphasis, gestures, attitude, control
define, measure, analyze, improve, control
deleting, mathematics, analysis, implement, contribute
begin, arrange, complete, issue, supervise
9
What is a SMART goal
Specific, Materialistic, Accountable, Reverent, Technical
Specific, Measurable, Achievable, Relevant, Time-based
Small, Mathematical, Accurate, Radical, Time-based
Sizeable, Methodical, Achievable, Relevant, Time-based
10
Quality in the logistics environment begins during which function?
accuracy during the picking process
accurate inventory during the stocking process
speed during the shipping process
auditing in the receiving process
11
Teams fail to meet goals because member often lack:
defined goals
defined time lines
clearly defined roles
received feedback
12
What disciplinary system is usually used to constructively correct employee issues?
written
monitary
verbal
progressive
13
The two basic types of maintenance for logistics equipment are:
high cost and low cost
mechanical and electrical
scheduled and unscheduled
preventative and corrective
14
How do vehicle restraint systems communicate that a truck or trailer is safe to enter?
audible alarm
a system of lights
bay doors automatically open when it is safe
automated text messages
15
What kind of team is a group of workers responsible for a similar process within the supply chain?
high performance team
work team
cross-functional team
project team
16
How are trucks positioned at docks restrained from further movement?
restraining orders
tiedown chains
draining air from trailer brakes
wheel chocks or trailer restraints
17
What are the three basic quality objectives in logistics?
quantity, quality, customer demand
cost effective, time sensitive, order accuracy
accurate, on time, damage free
visual appeal, responsible, neat
18
What does quality improvement mean in logistics?
finding the fastest method of order processing available
improving throughput of a distribution center
reduce safety hazards and decrease order processing time
finding a better way to meet customer needs
19
Why do companies want employees who can maintain relationships?
to represent the company both personally and professionally
ensure a workplace without conflict
to prove initiative when problems are seen
married people live longer
20
What is the beginning task of an effective team?
address project issues
assigning tasks
set clear and concise goals
establishing member roles
21
What kind of team focuses on a single major issue within a given process?
work team
high functioning team
cross-functional team
project team
22
What is the goal of conflict resolution?
provide a workplace without disagreement
decide which side is correct
find a stress-free solution
find a permanent solution to the specific issue
23
When lifting objects, where is the power zone?
below the knees, close to the body
below the shoulders, above the knees, close to the body
upper arms
on top of the shoulder
24
What factor determines who conducts investigations after an accident?
severity of accident or injury
personnel available to be assigned
when safety documents are falsified
location of accident or injury
25
Schedules are created during which phase of problem solving?
when testing and implementing solutions
when assigning team roles
when choosing a solution
when analyzing problems
26
Which of the below is NOT an example of waste that Lean tries to eliminate?
defects or repairing defects
unnecessary movements or periods of inactivity
over auditing of processes
overproduction, over processing, or inventory that is not being used
27
What is usually considered the safest material for a ladder to be made from?
aluminum
wood
fiberglass
ivory
28
When conflicts arise at work, what should workers do?
undermine coworker and systematically alienate them
address issues publicly to prevent escalation
work together to resolve them
ignore conflict unless addressed through email
29
Total Quality Management's system to ensure customer satisfaction is built around:
programs auditing processes in logistics and reducing errors
improving quality and involving everyone in the organization
involving frontline workers and improving processing time
safety focused environment and comfort of employees
30
How can you ensure clarity when conveying information in written format?
using simple and direct statements
all of the above
using correct grammer
using neat hand writing or a computer to type
31
What can be used by cross-functional teams to diminish barriers between departments?
departmental approach
goal oriented approach
constructive approach
system-wide approach
32
TQM's continual improvement concept asks managers to recognize:
complacency is the enemy of success
there is always room for improvement
change is good
everyone is replaceable
33
If tasks that expose workers to physical risk factors are repeatedly performed, what can happen over time?
the body adapts and overcomes
they can lead to injury or fatigue
life finds a way
OSHA will need to be informed
34
What information is contained in the final safety investigation report?
witness excuses
facts of the accident, causes, recommendations to prevent future incidents
insurance claim determination
investigator's opinion of how accident was handled after the incident
35
Which of the below is NOT a factor that can effect a worker's capability?
gender
religion
strength
stature
36
Which of the below is NOT part of the 10 C's of successful teams?
concealment
collaboration
clear expectations
consequences
37
A safety incident that comes close, but does not occur is called:
close call
near-miss
a need for additional training
pucker moment
38
When speaking with a customer about a problem with with their order, what should you do?
explain company policy for these scenarios
explain the issue is due to weather or other issues outside of your control
explain the problem honestly
explain who they should contact to receive customer service perks
39
What is the key to success for a high performance team?
competition
cooperation
RACI charts
incentive
40
What is the most common PPE required?
steel toed boots
safety glasses
hearing protection
leather gloves
41
What information does scanning through a document before reading it provide?
all relevant information
general idea of what the document is about
if the document pertains to you
key bullet points the reader can skip to
42
Why should industry jargon be minimized when communicating with a customer?
not everyone is familiar with industry terms
too much information might be confusing
customers should be listened to more than spoken to.
revealing company secrets is frowned on
43
How are key decisions made on a high performance team?
team consensus
safety supervisor decision
operations department assignment
team leader decision
44
Why should flammable liquids be stored in labeled and approved closed containers?
to prevent recreational fume inhalation
ease of access
to prevent the need for additional ventilation
to prevent liquids or vapors from escaping
45
Which of the below is NOT one of the four basic functions in a distribution center?
picking
receiving
shipping
packaging
46
Effective communication is:
sent clearly and received refracted
sent clearly and received with understanding
sent passively and received with angst
sent tactfully and received passively
47
How does Six Sigma improve and maintain quality?
statistical data to reduce defects
increasing front line capability to change processes
increasing management to reduce front line autonomy
increasing employee satisfaction, increasing employee motivation
48
Listening to what is said, and hearing what is said are the same thing.
False
True
49
What are the four steps in the PDCA cycle?
participate, delegate, clarify, audit
paralititan, dracorex, cedarpelta, allosaurus
plan, do, check, act
plan, dedicate, control, adjust

CLA 4.0 Review Chapters 6-10 Flashcards | StudBud