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ASAF; SSE- Final Quiz Flashcards | StudBud
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ASAF; SSE- Final Quiz
ASAF; SSE- Final Quiz
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StudBud Administration
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316 plays
End of Day 4 Quiz
Flashcards
20 cards
F
Practice quiz
P
Host live
L
Questions
20
Answers
1
The average customer has __ connected devices and plans on adding __ more in the next year.
5, 2
12, 6
35, 6
20, 10
2
What are the two categories in Blue Label?
Super fast, Gaming
Battery Life, Screen Resolution
Ultraportable, Power
Mac, Windows 10
3
What percent of our major appliance transactions are single unit sales?
50%
70%
100%
20%
4
When selling any service in Home Theater, employees should use....
Account Lookup
The Home Theater Services Decision Tool
RSS
Their Common Sense
5
Which vendor offers ProBake and Easy Clean in cooking?
LG
Samsung
Insignia
Whirlpool/KA
6
"Connected and Ready to Use" means your appliances will be...
...brought into the home and delivered to a secure location
...fully hooked up & working when the Geek Squad team leaves
...connected to the wifi and tested for dead zones
...mounted on the wall where the customer wants it
7
What is the best type of lens for someone who is taking pictures of their coin collection?
Prime
Wide Angle
Macro
Zoom
8
What is the networking ecosystem?
Channel Bonding + AC + Beamforming
ISP + Modem + Router + Network Enhanced Devices
Modem + Router + Range Extenders
ISP + Router + Network Enhanced Devices
9
What component of a computer is compared to the counter top space in a kitchen?
Graphics Card
RAM
Hard Drive
Processor
10
What report can be pulled to check your current performance?
Matrix
Individual Sales Tracker
The HUB
Employee Tool Kit
11
Which is NOT a benefit of GSP in Major Appliances?
Accidental Damage from Handling
Normal Wear and Tear plus defects
In-home service
Power Surge
12
What are the 3 basics of exposure?
Lens + Shutter + Sensor
Lens + Zoom + Settings
Aperture + Shutter + ISO
Color + Clarity + Contrast
13
What metric measures our customer's likelihood to come back and shop with us again?
Rev per hour
NPS
Solutions Attach
Return/Exchange
14
What is NOT a benefit of OLED technology?
Light is created at the sub-pixel level
Perfect blacks
Allows access to HD content without subscription
Pixels can be shut off individually
15
How much does a customer save on GSP when they also purchase GSI in Home Theater?
10%
15%
25%
20%
16
What are the 4 steps of the sale?
Color, Clarity, Contrast
Welcome, Understand, Sell, Appreciate
Style, Performance, Capacity, Convenience
Head, Shoulders, Knees, and Toes
17
Which of these represents the standard in Dolby ATMOS?
2.1
5.1.2
5.1
7.1.4
18
What is a good questions to ask to discover if a customer would benefit from Account Analysis?
What do you like to do for fun?
Which cell phone do you have?
What is your favorite TV show?
How often do you travel?
19
Which of these questions is on every department's CRW?
How do you plan on listening to it?
What is important to you?
Who will be using it?
What programs do you use?
20
What are the key customer considerations when buying major appliances?
Style, Performance, Capacity, Convenience
Welcome, Understand, Sell, Appreciate
Connectivity, Color, Size, Price
Style, Price, Trade in Value, OS
