MA Admin Final Part 1

Which of the following is considered a form of alternative medicine?

When prepping to assist with an invasive surgical procedure, the MA should note that what has been signed by the patient

Which of the following is a good way to help patients cope with the difficult process of changing his or her lifestyle?

One tip for maintaining the flow of the day is to schedule chronically late patients at the __________ of the day.

“I don't have cancer; I feel fine” illustrates which of the following stages of grief?

The best and most solid defense the medical assistant has is:

You will need to overcome challenges to communicate with all patients, including those with hearing, sight, & speech ___

Recertification for the CMA requires 60 continuing education units every __________ years.

If you do not know the answer to a patient's question, you should do which of the following?

True or False? Encouraging patients to remove all scatter rugs in their home is a fall prevention tip.

Which of the following is the main goal of the patient interview?

When scheduling an appointment for a patient, it is important for the medical assistant to:

What is the correct order in the patient education process?

In the middle of a very busy day, a mother calls in about scheduling an appointment for a sick child. You should:

Louis Pasteur became famous for which of the following?

Facial expressions, gestures, and eye movements are examples of:

__________ refers to the collective signs of grief.

The art of dealing with patients with genuine care and concern is called:

True or False? Telephone headsets should be avoided to prevent neck strain.

One defense method that any health care provider, including the medical assistant, can use in a lawsuit is:

CMA asks patient if he has any chronic problems such as diabetes. This shows which component of the patient interview?

_______ is an alternative medicine that has proved to be very beneficial for relieving stress and improving flexibility.

Wet diapers, vomit, and used tissues are considered __________ waste.  

When taking an emergency call from a patient, the MA should obtain the patient's name, location, & phone # immediately.

______ is a relaxation technique that involves allowing the mind to wander and focus on positive and relaxing situation.

A 78-year-old man, is unable to live alone. You suspect he is being abused. You should relay your suspicion to whom?

Appointment scheduling in the physician's office is often influenced by the:

True or False? Presbycusis is a common hearing impairment in children.

Which of the following is NOT an administrative duty?

A medical assistant who wants everything his/her way and behaves in a hostile or threatening way to get it is:

Specimens that are brought into an office and handed to the receptionist should be:

The key to creating an efficient and workable schedule requires which of the following?

__________ touch conveys caring and concern.

To help prevent injuries, you should:

According to Maslow, which of the following is a physiologic need?

The most antiseptic technique for preventing the transmission of diseases is __________.

Which of the following is an example of routine physical contact?

True or False? A patient who phones into the office complaining of shortness of breath needs to be seen now.

Amy is being seen for symptoms related to menopause. What is the physician specialty that treats this?

True or False? Children respond well to eye-level contact.

The concept of keeping patient information private is known as:

True or False? The appointment book is a legal document.    

What is a physician who specializes in the treatment of older adults called?

The procedures & actions that are permitted for a particular health care profession make up which of the following?

For communication to occur, __________ elements must be present.

A patient in for a blood pressure check is limping. She says, “My leg is fine." What is true about this situation?

Failure to take reasonable precautions to prevent harm to a patient is termed as:    

The education of elderly patients to prevent falls includes suggesting the removal of scatter rugs in the home and:

True or False? Children require the same communication skills and teaching strategies that are used with adults

True or False? Over-the-counter medications are 100% safe and will not interact with prescribed medications.