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Unit 002 Communications Flashcards | StudBud
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Unit 002 Communications
Unit 002 Communications
27 terms
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StudBud Administration
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( NVQ plumbing level 2 )
Flashcards
27 cards
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Practice quiz
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Questions
27
Answers
1
What regulation covers The energy requirements for refurbishments
L2A
Part L1B
Part p
Part L1A
2
What would be the best measures to deal with a complaint from a customer
T take it to the next level
Ignore calls from the customer
Follow company complaints procedure
Tell; other trades to avoid
3
Part L2 Regulations relate to
Commercial Properties
Flats
New buildings other than dwellings
New Buildings
4
What does the following picture show
Costings record
Alan's time sheet
Duties list
Works program
5
What Does HSE Stand for
Home surveying estimate
Health and Safety executive
Health survices executive
Heating system and enviroment
6
Which of the following is legally binding
a verbal discussion
An estimate
A hand shake
A building Contract
7
James , Can you please take your time and..
Look at what Sam has put
Keep guessing
Start getting answers right
Stop laughing and focus.
8
What would best describe a rough costings for works
Estimate
Guestimate
Discussed in the pub
Quotation
9
Verbal Conversation involves
Listening and writing
speaking and writing
Record and write
Speaking and listening
10
When can a engineer sign off their own gasworks
When customer has paid
When invoice is sent
When proved compitent to do so
When their happy they are finished
11
Where can we source parts list for boiler breakdowns
In NVQ text Book
Manufacturers instructions
On the internet
Ask Siri
12
Water inspectors are employed by.
The Customer
The architect
Building controls
Local water undertaker
13
Whom could you call to help resolves issues within your work place
ACAS
Your mum
The management
Citizen advise
14
What would be deemed the most important piece of documentation an engineer will use.
Manufacturers instructions
British standards
Gas safe documentation
Building regulation
15
When should we support verbal communication in writing
When your hand writing is good
When customer doesnt understand English
When customer has no money
Customer is hard of hearing
16
Part H of building regulations covers
Working at heights
Electrical works
Structure
Drainage
17
What are the correct forms of verbal communication
Face to face, Telephone,
Email, Letter, Face to face
Face to face, whats app, messenger
Telephone, email, fax
18
Who is responsible for keeping an eye on construction project cost
Plumber
Quantity Surveyor
Architect
Customer
19
Who regulates the safe installation of boilers
Gas safe
Transco
Corgi
Employer
20
What organisations deal with a conflict at work
HSE
WRAS
APHC
ACAS
21
What would deem a "Good practise"
Smoke in the house if customer said its ok
Start and leave on time
Start on time and leave mess as returning next day
Leave site for emergency Job
22
Who does the architect employ to over see works on site
Quantity surveyor
Clerk of works
His son
Builder
23
A Clerk of works represents who ?
The client
The Customer
The Builder
The Architect
24
What Must be confirmed in writing
Expected time on site
The Quotation
The Estimate
Your telephone number
25
What works are deemed acceptable when verbally discussed.
When you intend to over charge
Small jobbing works
When customer cant read
When they havent got time for you to quote
26
Who would be deemed the most important person within any project
The Cleaner
The suppliers
Client
Architect
27
What document do we refer to for the conservation of energy
Manufacturers instructions
Part L
Building Controls
Part A
