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Depot Days 2018 Flashcards | StudBud
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Depot Days 2018
The contract commitment for the $15 plan is:
Our client can cancel at anytime by:
Depot Days 2018
20 terms
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Questions
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Answers
1
Our client can cancel at anytime by:
They can not cancel
Calling Compucom and paying 50% of remaining contract
2
The contract commitment for the $15 plan is:
1 year
2 years
6 months
No contract
3
During 90 minute session the pro is capable of:
Attempt fix/resolution on about any tech device
Resolving hardware and software issues with devices.
All of these, just no washers and dryers.
Fixing network issues.
4
Which of these is not part of the ARC3 selling expectation?
Recommend
Scream out loud 'I got one, another $4 in my pocket'
Close
Ask
5
The $15 plan is like a help desk, helping our client when they call in for help.
True
False
6
What is DMS?
Device Management Service
A new employee
A new song
Doctor Management Services
7
How many devices does the $15 plan cover?
2
1
3
5
8
Who could benefit from a DMS?
Someone who just has tablets and phones.
Business Owner
Home computer user
All of these.
9
You get paid $4 for each DMS sold and $2 a month every other month client keeps service.
True, BIG MONEY
False, but i want some money
10
The $23 plan includes help desk but also monitors 1 device to proactively fix issues.
True
False
11
The contract commitment for the $23 plan is:
2 years
1 year
6 months
No contract
12
How much does Device Management cost?
$15/month
$24.99/month
$23/ month
Two options in coverage $15 and $23
13
In-home install can install any piece of tech that we sell.
True
False
14
The $23 plan includes all of the benefits of the $15 plan plus more.
True
False
15
DMS is a subscription service so when checking customer out we must process the transaction as:
Popcorn
Credit
Debit
Cash
16
Device Management is managed by a company named CompuCom that is owned by Office Depot?
False
True
17
We now offer a service that sends an I.T. PRO to client's home for 90 mins.
False
True
18
Choose an open ended question.
What would happen to your business if your computer failed?
Who currently takes care of your business' internet?
Who do you call when your computer doesn't work?
What kind of computer are you looking for?
19
Our clients can now pay us to install their tech devices for them same day as purchase.
Yes, we will be right out.
Yes but it wont be same day, call CompuCom to schedule.
20
Currently these devices are not protected by DMS plans:
Android OS
Mac OS
Apple iOS
Microsoft OS
