Sophomore Theory Final

A rental agreement is known as a:

Which insurance protects the salon owner from financial loss due to an employee negligence?

An example of a liability on your financial statement would be:

What term could be used to help uncover problems or challenges that clients currently have

What % of total salon expenses represents compensation for the salon owner and employees?

The tax based on the profits (earnings) of a business is known as:

In many cases, the first person to greet a client as they arrive is the:

Which of the following statements represents an open-ended question?

What is considered the best form of advertising?

The money in checking/savings/IRAs/stocks/bonds are all considered to be your total:

Who must apply for a state sales tax permit b/4 collecting taxes on products or services sold?

Which of the following situations would represent a good time to ask a client for referrals?

Analyzing the guest’s wants and needs occurs during which service essential?

Offering a hair color service to a client who scheduled a haircut appointment is an example of:

The most common and immediate source of referrals is:

"I will get a job within the next 60 days" is an example of a:

Which following business type is owned by the shareholders and formed under legal guidelines?

Which of the following descriptions is NOT a best practice strategy for building a clientele?

The technique that defines turning first-time clients into return clients is:

Compliance with all local/state/federal rules, regulations & laws is the responsibility of the

Workers' Compensation Insurance is needed to protect the:

The act of a highly satisfied client directing another person to see you for services is called

Identifying the cost of the service is discussed during which service essentials?

Which of the following concepts creates a harmonious and predictable environment?

When staff members take initiative to stay on top of things they are practicing?

Which of the following strategies is NOT a suggested Connect strategy?

To be granted future loans, it is important to pay loans on time and avoid:

At what point would you gain agreement to move forward during the Consult service essential?

Selling additional services beyond what they originally scheduled for a visit is called:

Stylist name, service, client name, date & client phone number should all be included in the:

Which of the following concepts involves converting existing clients to return clients?

Select the term that could help uncover problems or challenges that clients currently have

All payments received from clients for services and home care products purchased is known as:

Measurable goals will help you get organized and:

Which of the following items must be reported as employee income?

It is wise to keep all records of daily sales and services for:

If the guest feels hesitant about your suggestion made during the consultation, you should:

Placing aromatic soaps & lotions in restrooms is an example of which following principles?

What term could be used by a client to help uncover what they want in a hair service.

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

What environment will help clients feel comfortable sharing confidential information:

At what point would you gain agreement to move forward during the Consult service essential?

US Social Security taxes are planned savings/retirement funds & the money is collected by the:

Which form of advertising involves sending postcards or flyers to prospective clients?

Which of the following words describes how clients should see your routine each visit?

A personalized approach is also referred to as:

All of the following are true about the consultation record, EXCEPT:

All of the following statements are ways to demonstrate your personalized approach EXCEPT:

What environment will help clients feel comfortable sharing confidential information:

A business ownership in which 2 or more persons share all costs of running the business is a:

Newsletters, birthday cards and thank-you cards are all ways to provide:

Before a salon owner can hire employees they need to apply for a(n):

After-care advice is explaining the benefits of using a product at home with all info EXCEPT:

Which of the following statements represents an open-ended question?

What is meant by the term consistency?

Renting/leasing a station from a building owner would represent the following situation

A set income given to an employee on a weekly or monthly basis is known as:

The decision if a product should be continued as a retail item is based on the number of

A financial advisor who can tell you what a bank is likely to lend you is a

Which one of the following items is usually the largest expense in operating a salon?

Pareto's principle is called the:

All of the following statements describe positive environmental elements, EXCEPT:

Procedures in the salon that ensure all products are accounted for is known as:

The four Service Essentials are Connect, Consult, Create and:

An operation which an initial purchase fee + a monthly charge is paid to the parent corp is

Identifying the cost of the service is discussed during which service essentials?

What is NOT a necessary element for ensuring staff synergy?

All of the following strategies are part of the Consult service essential, EXCEPT:

Agreement that a business is under a parent corp in exchange for advertising/management is

Why is it important to use a clients name?

Location is the most important factor in:

A sole proprietorship is a business owned by:

Which of the following terms refers to all money owed?

"Is this something I can commit to?" would be asked when determining if a goal is:

When handling a phone call always:

What insurance helps cover the costs of salon equipment or location in case of a fire or theft

Which of the following nonverbal cues would indicate a client's dissatisfaction with a service?

Beverages, food, magazines and umbrella stands in the salon are examples of:

An important aspect to remember when managing the financial operations of a salon is to:

An efficient working space for each salon professional is:

Which of the following descriptions identifies the meaning of clientele?

Offering a hair color service to a client who scheduled a haircut appointment is an example of:

When introducing yourself to a client, use poised, calm movements to project confidence and:

Actions that help reinforce client satisfaction during the Completion include all EXCEPT:

Which of the statements below represents a specific goal?

The ideal salon arrangement has an efficient traffic pattern providing:

Net worth is calculated by subtracting liabilities from:

What term could be used by a client to help uncover what they want in a hair service.

All of the following are true about the consultation record, EXCEPT:

The Connect service essential involves putting clients at ease and building:

All the items are important factors to research in the process of salon planning EXCEPT

Earning more payment based on # of clients a stylist brings in the salon is what compensation

Greeting the guest is an element of which of the following service essentials?

Of the following strategies, which one is used during the Complete service essential?

Term that defines a specific target of achievement that canbe attained within a specific time?

Which method is probably the most effective way to build your clientele?

A title for tracking & overseeing clientele-building strategies is CRM which stands for:

Follow-up after the salon visit is done during which of the following service essentials?

Products purchased by salon owner for client services areknown as stock in quantity or

Which of the following time periods identifies the consideration for a long-range goal?