Telephone , office procedures, medical records

Question 1

Which term refers to a phone call that multiple persons in different locations participate in?

Accepted Answer

Conference call

Question 2

Where in a medical office's electronic record would a telephone message be saved?

Accepted Answer

in the Patient's chart

Question 3

Which information in the health record is stated BY the patient?

Accepted Answer

Subjective

Question 4

What document is included in a box of supplies received in the medical office?

Accepted Answer

Packing slip

Question 5

Which medical jargon abbreviation means nothing by mouth?

Accepted Answer

NPO

Question 6

A patient calls and describes symptoms. Who typically handles these types of calls?

Accepted Answer

Triage person

Question 7

Why is the time a physician spends with a patient important to an insurance company?

Accepted Answer

Reimbursement for time spent

Question 8

Which is an example of NON-VISUAL communication?

Accepted Answer

Pausing and enunciating

Question 9

How long should a patient wait for his appointment before offering to reschedule?

Accepted Answer

30 min

Question 10

What type of incoming mail is it permissible for the MA to discard without asking.

Accepted Answer

Junk mail

Question 11

What kind of insurance policy covers a loss caused by a dishonest employee who steals money?

Accepted Answer

Bond

Question 12

One advantage of EMR is legibility because the documents are _____ as well as medical.

Accepted Answer

legal

Question 13

White noise is

Accepted Answer

Background music played to encourage privacy

Question 14

The process to prioritize urgent matters and respect the time and needs of the provider is

Accepted Answer

Screening

Question 15

An item ordered but not included in the supplies received due to being out of stock is now-

Accepted Answer

back-ordered

Question 16

What process is used to clean instruments/equipment with detergent to remove microorganisms?

Accepted Answer

Sanitation

Question 17

Speaking to the physician in front of patients using complex medical terminology is using

Accepted Answer

Jargon

Question 18

A medical practice usually has a minimum of

Accepted Answer

3 telephone lines- 2 for incoming and one for outgoing

Question 19

What type of scheduling allows patients to come when convenient and wait their turn?

Accepted Answer

open

Question 20

Smart phones and cell phones are presenting problems in the medical office in terms of

Accepted Answer

Confidentiality

Question 21

In order to schedule a procedure, what should you do first?

Accepted Answer

Obtain the physician orders

Question 22

Which electronic feature offers a secure online website available to patients 24/7?

Accepted Answer

Patient portal

Question 23

Using E-prescribing software reduces

Accepted Answer

Fraud and errors

Question 24

Where should emergency medications and equipment be stored for easy access?

Accepted Answer

Crash Cart

Question 25

Which type of appointment scheduling is most unsatisfactory to the patients?

Accepted Answer

Double wave

Question 26

Having an accurate inventory of office equipment is necessary to

Accepted Answer

All of these

Question 27

Which type of scheduling is most efficient for the patient as well as the provider?

Accepted Answer

Wave

Question 28

Which type of mail service costs the most, but is the quickest to deliver?

Accepted Answer

Priority Express

Question 29

What refers to the process of moving active files to inactive?

Accepted Answer

Purging

Question 30

Who owns the actual medical record?

Accepted Answer

The provider

Question 31

After unlocking the medical office, what is the FIRST thing the MA should do?

Accepted Answer

Turn off the alarm system

Question 32

A radiology report is delivered by fax to the medical office marked “STAT”. You

Accepted Answer

Notify the physician immediately

Question 33

One way that an employee can be insured against theft from the office is

Accepted Answer

Bonding

Question 34

A _- is a company that provides goods or services to the medical office.

Accepted Answer

vendor

Question 35

Which statement is TRUE?

Accepted Answer

One of the opening duties is to print the schedule for today

Question 36

Being proactive means the MA is capable of ___ future problems and creating solutions.

Accepted Answer

anticipating

Question 37

A _____ is an electronic schedule that has times blocked out when physicians are unavailable.

Accepted Answer

Matrix

Question 38

Keeping a log of incoming calls, the time& date received who the call is for is a ____log.

Accepted Answer

Telephone

Question 39

What is another name for a pharmaceutical rep who may visit the provider?

Accepted Answer

Detail person

Question 40

When transcribing medical records, the transcriptionist should

Accepted Answer

transcribe exactly what was dictated

Question 41

What are advantages of Electronic Health Records?

Accepted Answer

Less errors and space saving

Question 42

A computer set up for making appointments for patients will contain

Accepted Answer

Practice management software

Question 43

What refers to the frequency of purchase?

Accepted Answer

buying cycle

Question 44

What is a written copy of something, accomplished by longhand, typing or machine?

Accepted Answer

Transcription

Question 45

A patient who does not keep an appointment without notifying the office is known as

Accepted Answer

No show

Question 46

Where should prescription pads be stored?

Accepted Answer

under lock and key

Question 47

What is the range of possible fines for HIPAA violations occurring once in the calendar year?

Accepted Answer

$100-50,000

Question 48

A patient calls while vacationing in California. If it is 8 am there, what time is it here?

Accepted Answer

11:00

Question 49

Which term means to partially remove, or lessen pain?

Accepted Answer

Alleviate

Question 50

When a patient calls to cancel his appointment, what is the first thing the MA should do?

Accepted Answer

Document in the chart

Telephone , office procedures, medical records

Questions 50

Telephone , office procedures, medical records

Questions 50